Anca A.
Google
We had lunch at this restaurant on Nov 8, 2017 and it has been very unpleasant. We have been overcharged and mistreated by the waiting staff. We ordered the “table d’hote”, or what is called the prix fixe menu, and instead we have been charged the itemized version of it because we ordered espressos instead of regular coffees. The waiter did not mention this when we ordered the coffees and instead we have been told that had we been from Montreal (sic?), we would have known that that is a no-no.
The waiters have been very rude and condescending. Do not recommend this place unless you are getting a kick out of being duped. Whatever the efforts of the chef, the wait staff is undermining it. The experience has been so unpleasant, I do not even remember the quality of the meal.
Either the management is unaware of the goings-on, or endorses it, this is not something that should happen. What the waiting staff forgets are two things: (1) once you do this you forgo your tip/gratuity and (2) nowadays there is social media and it is not forgiving at all, hence this review.
Even with jobs-for-life, as in Canada, this can’t be good for business and in consequence for their employment prospects.
In conclusion, I strongly discourage you to attempt eating there. You will be overcharged and abused.
Reply 11/24/2017 - In response to management’s reply: it is not a question of you placating my review by inviting us back, on the contrary, it is a question of making sure you do right by your future patrons by not letting this happen again. Offering us a resolution in the form of an incentive (freebie?) is not the solution, as it is a very low likelihood we will travel to Montreal again.
What you and your staff need to be aware of is that most of your patrons are well-travelled (you are the restaurant at the Musee des Beaux Arts after all) and have likely dined in establishment like yours, or better ones. Being lectured by your staff on the fine points of menu choices while in Montreal, would not sit well with anybody. The implication was that we were not used to such an establishment as yours, especially in such a metropolis as Montreal. You do understand that there are places with far more, and more sophisticated restaurants around the world, I am sure.
This being said a better reply would have been about what measures the management has taken to make sure that this does not happen again, and living up to those measures.