Sophie D.
Google
I recently stayed at this spa for what was meant to be a relaxing and luxurious break, but unfortunately the entire experience left me feeling disappointed and frustrated.
The spa itself felt incredibly rushed. We were given a timer for 20 minutes on each section of the spa, which completely defeated the purpose of trying to unwind. Instead of being able to switch off and relax, we were constantly aware of the clock, moving from one area to another before we’d even had a chance to properly enjoy it. For a spa day, that pressure made it impossible to truly relax.
Considering how much money we had already spent on what was supposed to be a premium experience, it was extremely disappointing to find additional charges being added on. We were even charged for a bottle of water after specifically asking for tap water, which felt unnecessary and petty given the cost of the stay. On top of that, after already paying a substantial amount for dinner, we were told we had to pay extra to have a steak. When you’re already spending a significant amount on a set dinner, you don’t expect to be met with more add-ons for what feels like a standard option.
Breakfast the next morning was another letdown. Our doorbell wasn’t working, so we had no idea our breakfast had been delivered. By the time we realised it was outside our room, it was freezing cold. To make matters worse, no plates or bowls had been provided, so we couldn’t even eat it. We then had to call and wait for someone to bring basic crockery, which should have been included in the first place. Our plug sockets weren’t working in our dome so we couldn’t charge our phones that evening also.
We also requested an ice bucket and glasses for the room, but when we arrived back, nothing had been set up. After asking again, they eventually came — but with a bottle of Prosecco we never requested. It just felt like constant miscommunication and poor attention to detail throughout our stay.
Given the high price of this experience, I genuinely don’t feel it was worth the money. Even small requests felt like a big inconvenience to the staff — for example, when we asked for a lift back to our room while it was pouring with rain, it seemed like an unreasonable request, despite the amount we had paid.
Overall, this was meant to be a special and relaxing stay, but instead it felt rushed, disorganised, and full of unexpected extra costs that left a sour taste.