Mike Runey
Google
Incredibly expensive campsite made worse by rude and unhelpful staff. On our visit they refused to book us a normal tent camping site as they repeatedly and mysteriously claimed our tent (a compact mountaineering tent) would be too large for an allotted space. Why they believed this so strongly was very unclear, as they made this claim without asking how large our tent was and refused to explain what the maximum size was or why it was important. After much back and forth in several languages we gave in and paid for a very expensive RV spot in order to have a place to stay for the evening - we have small kids and had traveled a long way.
Upon entering the campsite we noticed other tents in the tent-camping area were several times the size of ours, and returned to the reception to get an explanation. Staff continued to insist our tent was too large (again, where this idea came from continued to be a mystery) for several minutes before finally conceding this was false and they should have allowed us to stay in the far cheaper (but still overpriced) tent camping. Without apologizing staff then informed us it was a moot point because "we can't make any refunds or changes because our headquarters is in Sweden."
The next dayI saw another staff member double-charge a German couple for two camping places, telling them that their RV was too large for one. They did not understand any language other than German and did not understand either what staff said or what I was saying when I tried to intervene to help them.
Attempts to contact the headquarters to date have been unsuccessful. Dishonest staff, terrible service, highly overpriced.
Edited to add: these issues were brought up at the campsite and we were told to contact the head office in Sweden. We have now been exchanging emails with the head office for a week to no avail, and no, the issue was not that a car needed to be present at the campsite (if it was your staff was incapable of communicating this in repeated conversations). However thank you very much for falsely accusing me of lying in a public forum, and good luck in your future endeavors.