Fiscardonna Luxury Suites

Firstly, we are quite fussy, and stay in a lot of hotels. This hotel and room was top quality indeed, there is a real large bath and it's true that the Jacuzzi system doesn't work, but we have always found wherever we go, these systems are problematic, and there are stairs to go down to get to this hotel so with heavy luggage it might be more awkward for some folk, but these 2 points would not prevent us coming back to this quiet brilliantly placed town centre quality hotel. I would mention every gadget is to hand including ice making machine, quality coffee machine, music system and satellite TV, luxury touches that you don't normally get in 5 star hotels in London! Lovely comfortable large bed too! Just a really nice stay here was certainly our experience.

The rooms are amazing. We had the room with the loft which was great for the kids. The location is also great and the host very friendly. The breakfast arrangements with the ‘Greko’ restaurant need to be better, as the choices from the menu are limited. Overall, I would highly recommend this.

The accommodation does not have parking. The main carpark is about 30 steps climb and a couple of mins walk away. Parking is free, but it can be difficult to find a space. When we arrived at the accommodation, it was down an alleyway between an ice cream shop and a tavern. There was no one to greet us we arrived about 3pm, ringing the bell was pointless as we located the receptionist working in the ice cream shop. We got into our room, and we had paid extra for a jetted bath tub. This has been broken for more than 12 months, but this property is still advertising it on Expedia and booking.com at an enhanced rate. There is a deceptive notice in the room stating it broke yesterday, which is clearly just a lie. I was told by the receptionist that it clearly states the issue on the hotel website. We were not given any money back they just did not care. Breakfast is either Greek or continental, and you get this at Grecos tavern, which opens at 9 am. The breakfast was fine, with no issues. The room was big, the location was excellent staff were ok but the place is starting to look tired rather than luxurious. Would not stay in this accomodation again.

My poor husband booked this for us as a treat for my 60th birthday. We were going to Fishcardo restaurant. See the review I posted on that place. |He had thought it would be nice to stay in town and not drive back to Argastoli where we had been staying on holiday. ||Well what fiasco!! The minute we got into the room I read the reviews. i think my husband wished he'd have done that before he made the booking. ||I am not sure what is considered luxury in Kefalonia but this in England might be described as maybe a boutique hotel. The rooms are such a mishmash !! |Flashy automatic taps that come on every time you look at them. Over complicated showers that spurt out water from unexpected places. But weird cheap art on the walls and some very odd lighting, maybe tiny pink spot lights are considered luxury in Kefalonia its such a confused décor its just so odd. |The fridge wasn't working, the air conditioning was hardly working also ( its was 37 degrees) There was NO WATER in the fridge either. No teaspoons in the room. There was old water in the coffee machine although god knows how to work it because NOTHING was explained to us. Apparently we could have paid to see a movie on the viewing box but again NOTHING was explained to us. Once we were showed to our hot, airless room, the staff disappeared completely. We tried to call them, email them...NOTHING. In the end my husband went outside and lent on the bell until the young girl who showed us to our room appeared looking bewildered. |We tried to explain to her our issues, I don't think she spoke much English and looked blankly at us while we explained about the lack of …well everything actually. |In the end my husband insisted that we change rooms. The next door room was empty, unsurprisingly and the air conditioning in that room worked ! Hooray !!! |Utterly clueless staff, the rooms are definitely NOT luxury. |Be warned, you will regret it if you stay here. We paid £185.|

Our suite was on the fist floor and was immaculate. The renovated old house is in the centre of the town, and therefore perfectly positioned. However, the proximity of restaurants and bars can make it noisy late at night unless all the shutters are closed tightly - we learned that by the second night! The owners were very helpful, and I would return there again.

Positive: Staying at this fully renovated hotel, built in 1860 is astonishing by itself. The location is perfect. The staff was very helpful. Spacious, modern room. Huge smart TV. Breakfast served on harbour front and was really nice!. Negative: No view from our room. Jetted bathtub was not working. Quite expensive. We really enjoyed our stay but wouldn't describe it as a five star hotel..

Don’t book the Anastasia Suite for the jacuzzi! It’s broken and has been for months. The manager told us it just broke yesterday, receptionist told us it’s been 2 months, another reviewer posted about it 3 months ago. This info was not on the website nor on the confirmation. The receptionist did not inform us at check-in either. I read the post placed under the glass top on the desk in the room - the letter looks like it’s been there a while. No discount or refund. They gave us free breakfast, which was a good breakfast. You can’t adjust the temperature in the room even though there is a thermostat, and the water isn’t very hot (maybe it’s solar heated - hotter in the evening than in the morning). Two stars because it is a nice comfortable place, but big loss of stars for not disclosing the jacuzzi problem and then lying about it.

A very luxurious hotel with helpful personnel and based in the center of Fiscardo. It has many facilities, extremely high quality orthopedic beds with a selection of pillows. There is a Coffey maker and an ice maker in the room.