Graham S.
Google
From the moment I arrived, this hotel exceeded every expectation and turned a simple stay into a genuinely memorable experience. The property itself is beautiful, and effortlessly comfortable — Every detail, from the atmosphere to the service, reflects care, intention, and pride.
What truly elevated the stay, though, was the exceptional hospitality from Skye. She was nothing short of incredible. Warm, attentive, and genuinely kind, Skye’s communication was outstanding from start to finish. When confirming our stay, I mentioned that we would be arriving well before check-in and if we could store our bags. Without hesitation, she asked if we’d prefer an earlier room and what time we’d arrive. As this communication was a day before, she said that a room was already being held for when we got to the property.
The room that she saved was far better than what I had expected and would specifically ask for it again. My opinion of not just Fitch Lodge, but of the whole hotel group is made by my experience with Skye.
It’s rare to encounter someone who blends professionalism with such authentic friendliness, and she absolutely set the tone for the entire stay in Key West.
The rooms were spotless, comfortable, and thoughtfully designed, offering a perfect retreat after the day.
This is the kind of hotel that stays with you long after you check out—because of the people, and the feeling that you were genuinely taken care of. Thanks in large part to Skye, this stay was exceptional, and I wouldn’t hesitate for a second to return or recommend it to anyone looking for a truly top-tier hotel.