A K.
Yelp
Impeccable service
If you were to look at my average ratings, you would notice that I don't exactly hand 5-star ratings out like candy. Fitger's Inn went above and beyond during me and my partner's recent New Year's Eve stay.
Echoing what others have said, the customer service here is outstanding. From the minute we arrived for check-in until our 5am check-out, every single person with whom we interacted, from the valet to room service was an absolute paragon of good service. My first impression was that of a classy, stately, old-fashioned inn with lots of dark, substantial furniture and furnishing. Check-in was painless and I was pleased with the value of our Lakeside Deluxe Queen - $152 (prepaid).
Since we got some coupons to the hotel restaurant and were feeling lazy, we ordered room service which was incredibly delicious and was very timely. When the food arrived, my partner immediately noticed that the cheesecake we had ordered was not there. I called room service to inquire, and they stated that somehow it had somehow been missed, but that we were not charged for it. I said ok, and hung-up. Not five minutes later, in the midst of tucking into the delicious Reuben sliders, we heard a knock at the door. Our room service hostess was back with a complimentary slice of cheesecake and profuse apologies over the mix-up (like you need any when you show up with delicious cheesecake!). The total for our meal (with the $20 coupons) came to under $30, which was a great value.
True, the room decor is a bit dated, but clean never goes out of style. Our room was quiet, the bed was soft, and I appreciated the Aveda toiletries - even the soap was an almost full-size bar, none of that dinky chip of soap like most places. This is a bar of soap worth saving and using for the next month.
We had to check-out early the next morning, and the complimentary continental breakfast offered a wide variety of breakfast foods and snacks and was definitely better than average. Check-out was just as painless as check-in and I was happy to be able to print-out my flight tickets at the computer conveniently located in the lobby. There are so few places that offer true hospitality, and Fitger's Inn far exceeded my expectations and was an amazing value for the money. I strongly recommend this hotel, it is well worth your time and money.