Christina G.
Yelp
I had to downgrade what would have been a 4-star experience to 2-star because our one-night stay was incredibly unpleasant for a few hours of the evening... so much so that *spoiler alert* I threw up because I was so nauseous.
It started off so great - I was excited to stay in a hotel after being in AirBNBs the whole Scandinavia trip. Our double balcony, second floor room was absolutely gorgeous. The wood used in the room is so warm and the bathroom has some lovely stone tile work, and the view (when no cruise ships are docked) of the water and mountains was beautiful. The hotel is very centrally located, and the restaurant/brewpub is very good.
Here's where it all went downhill. During the evening, we had the windows open and started smelling cigarette smoke and heard the raucous noises of a group of young men, smoking on balcony and in the adjacent hotel room. We quickly closed the windows (which had let in a few bugs because there aren't any screens), but that didn't stop the cigarette smoke from seeping through the walls, into the bathroom and bedroom. There was no escape and it was about 10 p.m.
Then the nausea set in. I became more and more sick to my stomach until I eventually went into the smoke-filled bathroom and threw up. My fiance complained to the frontdesk and all they did was call the room (we could hear the phone ringing next door, with no one answering). Oh, you mean a group of rowdy boys in their 20s are not going to come inside and answer the landline?
I walked by the room to confirm it was a non-smoking room (in fact, the entire hotel is non-smoking). Why have these rules if they are not enforced? As far as we could hear (and boy could we hear everything), the hotel management never got involved past two phone calls to the room.
Eventually the boys stopped with their smoking and noise, but not before they ruined what would have been a very pleasant and quiet stay in the beautiful fjordlands. There was no follow up questions from the front desk when we checked out, and no offer to compensate us for our troubles. I understand the hotel can't control the fact that their guests were smoking, but I think there could have been more attention to customer service here.