Fletcher Hotel-Paleis Stadhouderlijk Hof

One of the main reasons I booked this hotel was it being a historic hotel, the website showed very nice pictures, but unfortunately the hotel is currently undergoing renovations, which were not mentioned at reservation time. Most of the hotel is off limits due to the renovations, leaving only Motel experience for the guests. The service staff are great and took steps to mitigate the situation.  But if you’re looking for the historic feel, It’s not available currently

Very comfortabe, well maintained hotel which offers good value for money. Great location in an historic building with a very pleasant atmosphere. Staff friendly, business-like and efficient. Splendid breakfast!

Loved Leeuwarden. Stayed for work event. Hotel is at a very nice central location. Nice and classy. Rooms can differ. Some standard rooms are bright and spacious the others clean but so small they remind of cheaper airport hotels. Even though it was advertised as having a desk in a standard room, the room was so small there wouldn't be anywhere to fit it. However, on a request another room was provided and I could happily work to oblivion :).

Do not book this hotel...the windows cannot be opened and there is no airco....it was 30 degrees outside and the room was stuffy as a result...also the hotel bar closed at 10 pm on a Saturday evening...still the room cost me eur 135...way overpriced for what you get

Beautiful hotel in an old palace in the center of Leeuwarden, with very quiet garden at the back. We left with the feeling that the interiors need to be modernized. The carpeted floor in the room was full of permanent stains, also the room had no refrigerator and very little light, at night there was hardly any lighting. Overall the stay was good but not exceptional.

Fletcher is so beautiful and unique. The environment is quiet especially for people who do like noise. The food is absolutely wonderful too. I was in the room on the rooftop and it was so spacious. I would definitely love to stay in Fletcher when next I'm in Leeuwarden.

3 out of 5. Good location, friendly staff, delicious food in the restaurant, BUT - when renting a room in the hotel (90 euros per day per person) you need to get the correct accommodation conditions, which are indicated on the hotel website. The jacuzzi does not work, the curtains on the windows are torn, boxes on the windowsills, poor sound insulation, a foreign smell in the room. At the reception, of course, they apologized to us and said that repairs are planned in the future, but the visit and rest left some strange "aftertaste", because we were not warned in advance that the jacuzzi in the room does not work. and in fact it was just a room with a large bathroom. Otherwise, I would have booked another room in the hotel and spent less money. now I feel like I was cheated and robbed. When a client buys something, be it a product or a service, he expects the corresponding result for his money.

Had an enjoyable time at the hotel until it was time to checkout. We kept our suitcase at the hotel reception in the morning but it was not there anymore when we returned to pick it up in the early evening. Upon telling the receptionist that our luggage was “stolen”, we were received with unserious behaviour. The receptionist was smiling, laughing, and could not keep eye contact. Considering that this situation of missing luggage is not a happy or joyful experience, we were confused why we were treated with such inappropriate behaviour. We asked to speak to the manager of the hotel but he was not at the location. So we asked to speak to him over the phone. Unfortunately also here we were received with unprofessional behaviour. We told the manager about our experience & mentioned that we will be writing about this online if it is not treated with respect & the urgency it required. Upon this, the manager said that we should stop being so negative and that even if we told our experience online, it wouldn’t matter because Fletcher is a big corporation & they will still receive guests. Personally, we would not be coming to a hotel in which guest luggage magically goes missing. The hotel staff tried to sell us the idea that another guest took it by accident but that would have meant that there is another suitcase left behind. Unfortunately there were no more suitcases left so it did not make sense. We additionally asked the receptionist to please ask the manager to write an email to all of the guests who checked out the same day and might have accidentally taken our suitcase with them. Considering the receptionist was acting very unprofessional, we asked whether she had sent the manager the message after 10 minutes of suggesting it. She said yes, to which we then asked to see the message (she was acting unprofessional to begin with so we wanted to ensure that this was taken serious). It turned out that she had not sent the message yet, which again, is also very unprofessional and unserious. We decided to stay another night in the hotel so we could involve the police in the morning. In the morning, the suitcase turned up “magically” behind a curtain in the storage room which also seems suspicious considering we searched everywhere in this room the evening before. We are definitely not happy with how this situation was dealt with and are offended by the manager telling us that our experience didn’t matter because Fletcher is a big corporation and will still make money regardless. In the morning, when the suitcase “magically” reappeared, the receptionist tried to sell us that another guest must have hid it there. After staying Hotel-Paleis Stadhouderlijk Hof, we can guarantee you that the average age of the guests is definitely in the 50s or 60s. Therefore, we don’t really believe that a guest would hide our suitcase as a “prank” because no adult would do this. We attached a picture of the curtain that our suitcase supposedly was hid behind. BTW the hotel has security cameras that do not work, 2 in the corridor towards the restaurant and 3 outside of the main entrance. It is rather odd that a hotel which is a national monument does not have surveillance….