Reza R.
Yelp
Yesterday, while driving back to Chicago from Cleveland, we decided to grab lunch somewhere local without making a big detour. We found a spot called Flippin' Cow, which had nearly 5,000 reviews averaging 4.8 stars -- so we figured it had to be good.
When we arrived, it was immediately clear this was a place for locals. As soon as we walked in, we could feel the stares -- like people were wondering, "What are they doing here?" It was uncomfortable, but we brushed it off and just wanted to eat.
There were two seating areas -- one with A/C and another with just two fans. It was an extremely hot and humid day, and unfortunately we were seated in the hot section. We placed a simple order: two burgers and a half-size mac & cheese for our son. The large table next to us (about 20 people) ordered just before us, so we expected our food shortly after theirs.
But after waiting 30 minutes, with no food and no communication, my wife politely asked our server for an update. She said, "It's ready -- I'll go get it." Another 15 minutes passed with nothing. I asked again, and she said she'd check on it. Still nothing. Another 5 minutes later, we saw her bringing drinks to another table -- not our food.
At that point, in the sweltering heat, with a hungry and uncomfortable family, I told her we no longer wanted the food and were leaving. She looked at me and just said "I'm sorry" -- then turned away and walked off.
The entire time we were there, we felt out of place and unwelcome. People kept looking at us like we didn't belong. We were shown no respect, and our experience was completely ignored.
If you're not a local -- don't go to this place. You won't be treated the same. One of the worst dining experiences we've had on the road.