FlixBus

I booked a Trip while in the USA from Warsaw Poland to Kyiv Ukraine. They canceled my bus. Rebooking was a nightmare using the voucher, as I did not get what I requested on my orginal booking at the advice of thier support team. In order to get the same seats as I orginally had I cancelled the rebooking and started over with a new booking. The new booking cost me $15 more and they refused to refund my complete original ticket for the bus they cancelled. I am contesting this with my credit card compamy. Flix support are a bunch of Idiots. Their online system is bad when a problem occurs, a problem THEY CAUSED! I did everything in good faith, Horrible Support. Use another service or risk being taken advantage.

Disgraceful. I booked a ticket via FlixBus and the line was operated by Greyhound. I presented the QR code to the bus driver. After 15 minutes of trying, the system won't accept FlixBus QR code. The bus driver said there was issue with FlixBus system that they had wrong information regarding the actual bus. The route number did not reflect the actual bus, despite that it's that exact bus for that boarding time. I called FlixBus customer service. I communicated and then the representative said "a dedicated resolution team" would call me back in 10 ~ 20 minutes. I NEVER HEARD BACK. I then called again, explaining the situation to a new customer representative, and that they said such arrangement never happen. I still cannot get a refund. FlixBus is putting liability on customers for their own faults and malfunctions. Such a disgraceful company.

Flix bus is always a go to. I travel on this bus so much. I’ve had Mr. Johnson as a driver 3 times. Man this dude rocks. Polite but Stern, there never is a dull moment with this guy. 1 of the best drivers in the Arizona and California area. Thank you Flix Bus for hiring incredible people…..

Recently, FlixBus removed all of the bus routes that go directly from San Diego to UCLA. This removal has negatively affected a huge number of UCLA students so far this school year. This has been a major inconvenience, and I hope they bring back these bus routes ASAP.

Great concept, easy online ordering, until they change your departure time 72 hrs before your trip! Their customer service was worthless. Conflicting texts saying later departure. Email saying original departure. Which was accurate??? How can you change departure time after selling tickets for a posted schedule??? Ruined my evening plans with my son because of his late arrival. Also, paid for an assigned seat but no one adheres to this. It’s a joke. Do not recommend

These guys are compleatly horrible, its cold outside and the bus was a sauna i would hate to be in this bus during summer just hell no. They drop you at a rest stop for 20 minutes so you have to run around, only just have time to find food and a toilet or they leave you behind. On our trip from Las Vegas they actually left one person at the stop. Plus leg room is a joke never seen anything like it. If you can afford a few extra $ its worth it.

Worst experience ever!! I received a text message saying the bus will be delayed by 115 minutes. They choose this amount of time because if they say it's 120 minutes, they have to give you a refund. But even then, the bus still won't show up on time. This is a horrible company. I spent a ton of time trying to get a refund and they just will not do it. Buy lottery tickets instead, do you have a greater chance of winning

Worst bus company ever! I got my confirmation email for the date and time but turns out it wasn't correct and it was for DAYS prior even though the email confirmation was correct on date and time. I called customer service to change it and they refused and I was told "its your fault since you booked it." I asked to speak to a supervisor and he refused to transfer me saying "they won't do anything for you since we all have the same information." I also tried to get a refund and they refused re-telling me that its my fault even though I have the email confirming I booked the correct time and date. I will NEVER use this bus company again even if its free.