FlixBus

FlixBus Journey from Exeter to London and Back – A Great Experience! I recently took a return trip with FlixBus from Exeter to London, and I have to say, it was a genuinely great experience from start to finish. The driver on the way to London was called Kat(shes in the pictures) The return trip cost around £46.00 for a return ticket. The buses were clean, comfortable, and ran on time, which made planning the journey super easy. Both trips—going to London and coming back to Exeter—were smooth and stress-free. One of the best parts of the journey was the drivers. They were incredibly welcoming, friendly, and professional. You could really tell they cared about making sure everyone felt safe and comfortable on board. The boarding process was well-organized, and the overall atmosphere was relaxed. It didn’t feel rushed or chaotic like some other travel services I’ve used in the past. The drivers were also great at communicating—keeping us informed about any stops, estimated arrival times, and even checking in to see if everyone was okay. If you're considering a trip between Exeter and London, I’d definitely recommend FlixBus. It’s affordable, reliable, and most importantly, offers a warm and welcoming travel experience. I’ll definitely be using them again!

I bought a return ticket for 2 person from Annecy to Chamonix and return on the same day using the Flix Bus apps. The outbound trip with seat reservations was uneventful but the return trip was unsettling. I was told by the bus driver that my ticket is for 4 person, 2 named and 2 unnamed, all without seat reservations and asked me to claim for refund of the two extra person from the company. Later, when I checked my booking details and invoice, I realized that I have been charged for 4 person (2 with names and 2 without names, all without seat reservations), for the return trip instead of two person. I believe this is a system error by Flix Bus booking system rather than I booked 4 persons in the return trip. It is not possible when you book a return trip for 2 person with names and then ended up with 2 persons with names and another 2 without names in the ticket for the return trip. Moreover, in Flix Bus apps, you can't book if you do not include the name of the passenger, while my ticket showed 2 unnamed passengers in the return trip. This may also involved safety and security issues since unnamed passengers are allowed to board the bus. Moreover, Flix Bus also send me messages changing my seat reservations twice without any explanations. I hope Flix Bus will review it's booking system which might have safety and security flaws. I have written to Flix Bus Customer Service numerous times and they refused to provide refunds for the 2 extra unnamed passengers charges, insisting that refund can only be done before the trip.

Do NOT use this company. They are totally unreliable. Absolutely unacceptable service. Twice in four months FlixBus delays caused missed connections on international routes. My parents were traveling Ukraine-Croatia and back, with transfers. Due to delays, both missed their next buses. FlixBus did nothing proactively: no notifications, no automatic rebooking, no assistance. Elderly passengers, no English skills, left at night in foreign cities with zero information. I had to spend a lot of time searching for support contacts and wait through endless automated calls just to fix FlixBus’ own failure. One case resulted in an extra 10 hours of travel via another country. The only helpful part of this experience were the call center operators who eventually changed the bookings. Everything else - communication, monitoring delays, and passenger support - completely failed. This is not just delays - this is complete lack of responsibility and passenger care! Dangerous, stressful, and unacceptable. After years of using FlixBus, this was the last time.

We had a very disappointing experience with FlixBus on the Los Angeles–Las Vegas route. Our outbound journey was cancelled at the last minute and we were rebooked onto an unreasonable alternative route that arrived more than seven hours later than originally scheduled. This completely disrupted our travel plans. Because of this experience, we could not risk relying on FlixBus for the return journey, as we had a time-critical flight departing from LAX. We therefore arranged alternative transport at short notice to make sure we did not miss our flight. Ironically, renting a car last minute — including fuel — ended up being cheaper than the FlixBus tickets. This makes the “low-cost” argument meaningless when reliability is not there. Despite the clear service failure on the outbound trip, FlixBus refused any refund for the unused return ticket, offering only vouchers and hiding behind policy rather than addressing the situation. Low prices are irrelevant if the service is unreliable. I would not recommend FlixBus if timing matters at all.

This was my first and last time to use Flixbus. I will make it my life's mission to do everything in my power to make people aware of the type of company this is. I believe that your company is unscrupulous. I booked travel for my wife, 77 yrs old, from Tallahassee, Fl to Ft. Lauderdale Florida. The departure time that I booked was 8 am. The bus that I contracted for was late and now scheduled to depart at 11:50 am, almost four hours late which would cause my wife to miss here international flight. I spoke to customer service and told them to refund the outbound ticket price and change the return to October 18, 2025, at 9:45 from Ft Lauderdale, FL. I was assure that would be taken care of. Never got a confirmation on the return and when I called. they said that had cancelled the return and sent a voucher. I had to rebook, because they would not help, and pay an additional 19.00 dollars. This in on top of what I paid already paid for that return. So I had to pay twice for one trip. unscrupulous. Do everything you can to avoid this company at all cost. The are based in Munich Germany and impossible to communicate with, which I am sure that is by design.

I’m extremely disappointed. I bought a ticket through Greyhound for what was supposed to be a FlixBus leaving the Seattle Bus Station at 7:05 p.m. on Sunday, November 9. The bus was late, but the online trip tracker kept showing no delays between 7:25 and 7:40. Then, around 7:45, the entire trip disappeared from the site—no text, no email, no communication at all. After waiting and hearing nothing, I gave up and made alternate travel arrangements. The next day, I tried to get a refund. The website was useless, and it took forever to find a customer service phone number. When I finally got through, FlixBus said the ticket was through Greyhound, so I had to contact them. Greyhound then claimed the bus was only 45 minutes late (it was actually 55) and told me refunds weren’t possible. Overall, this was an awful experience—poor communication, misleading information, and zero customer support.

Terrible. My coaches have always been cancelled and need to be rearranged the day before I am supposed to leave. The drivers are great but as a company overall won’t be using them again. Be aware if you call customer service you will get a surprise phone charge on your bill due to it being an international call!

Terrible bus company! The bus was delayed for MORE THAN TWO HOURS, and in the end we had to get on a completely different bus just to reach our destination somehow. They still haven’t refunded a single cent. FlixBus customer support? Completely useless – no reply at all. They simply don’t care about their passengers. Absolutely disgraceful service, zero reliability, zero accountability. I strongly advise everyone to avoid this company at all costs – unless you enjoy being stranded, stressed, and ignored.