FlixBus

FlixBus Journey from Exeter to London and Back – A Great Experience! I recently took a return trip with FlixBus from Exeter to London, and I have to say, it was a genuinely great experience from start to finish. The driver on the way to London was called Kat(shes in the pictures) The return trip cost around £46.00 for a return ticket. The buses were clean, comfortable, and ran on time, which made planning the journey super easy. Both trips—going to London and coming back to Exeter—were smooth and stress-free. One of the best parts of the journey was the drivers. They were incredibly welcoming, friendly, and professional. You could really tell they cared about making sure everyone felt safe and comfortable on board. The boarding process was well-organized, and the overall atmosphere was relaxed. It didn’t feel rushed or chaotic like some other travel services I’ve used in the past. The drivers were also great at communicating—keeping us informed about any stops, estimated arrival times, and even checking in to see if everyone was okay. If you're considering a trip between Exeter and London, I’d definitely recommend FlixBus. It’s affordable, reliable, and most importantly, offers a warm and welcoming travel experience. I’ll definitely be using them again!

Terrible bus company! The bus was delayed for MORE THAN TWO HOURS, and in the end we had to get on a completely different bus just to reach our destination somehow. They still haven’t refunded a single cent. FlixBus customer support? Completely useless – no reply at all. They simply don’t care about their passengers. Absolutely disgraceful service, zero reliability, zero accountability. I strongly advise everyone to avoid this company at all costs – unless you enjoy being stranded, stressed, and ignored.

Terrible experience, misleading baggage charges, and unhelpful customer service I recently booked a FlixBus journey for friends traveling from Zurich to Amsterdam with a transfer in Frankfurt, and it turned into an extremely frustrating and disappointing experience. After their train was canceled, we had to book last-minute FlixBus tickets in an already stressful situation. The issues began right at Zurich Bus Station, where the staff demanded €20 for additional luggage. When asked if this would cover the entire trip, they said yes—but no receipt was issued, and the staff claimed they only spoke Italian, refusing to communicate in English or German. At the Frankfurt transfer point, my friends were charged again (€16) for the same luggage, this time by different staff who clearly explained the policy and issued a receipt. So not only were we misled and overcharged in Zurich, but the customer experience was wildly inconsistent. When I contacted FlixBus customer service to report this, I received a generic and dismissive response, stating the charges were "in line with FlixBus policies." However, even their own website contradicts this—the listed fees are much lower than what we were charged (see: https://global.flixbus.com/company/prices/baggage-price-list). Instead of acknowledging the discrepancy or taking accountability, the customer service team tried to deflect responsibility using GDPR as an excuse, which had nothing to do with the issue raised. To make matters worse, it's clear that customer service is outsourced to agents unfamiliar with European operations, further complicating any chance of a proper resolution. FlixBus not only failed in delivering transparent and fair service, but also demonstrated a shocking lack of professionalism and accountability. I will absolutely avoid using their services in the future, and I suggest others do the same if you value honesty and basic customer support.

Disappointed with the quality of bus transportation in Croatia I’m really disappointed with the bus service in Croatia. Every time I travel, the toilets on board are locked, which is completely unacceptable for long-distance travel. On top of that, passengers are forced to stand in the aisle while the bus is driving on the highway. Where is the safety and comfort we’re promised? We paid extra for tickets expecting a reliable and comfortable journey, but the reality is far from that. Not to mention, our bus was delayed by 45 minutes without any proper explanation or apology. This kind of service is not acceptable, especially for the prices being charged. Something needs to change.

I believe that flixbus is out of Germany. Now here’s a true fact I have purchased a ticket, realized I needed to change the time. They charged me a change fee plus I had to pay to get a brand new ticket. Basically I paid twice for the same ticket. They just had the audacity to send me an email telling me I used the ticket. (I have the receipts for both payments ) They’re liars and thieves. They might be cheap, but there’s a reason for that. I would take any other transportation if you’re able. Nothing makes me mad than corporations of any kind steal from their customers.

On 01/09/2025 our 19:30 bus from Amsterdam to Cologne postponed 5 hours!!! And we got notification as 300 minutes, I thought at first there must be a mistake it should be 30 minutes, but when I checked the application it was saying 5 huge hours delay. Then they say in app that they are sorry and we can change the bus free of charge; I selected 18:00 bus this time. Few minutes later I got notification that says 180 minutes, I guess they afraid to declare as hours, again 3 huge hours delay happened !!! I called a customer service and asked what they can do, the next day morning we have things to settle, was expecting them to find a solution but there was no solution at all. We asked if there is a bus which supposed to move at 16:00 but would departure 1-2 hours later due to delay (if there was such bus I wouldn’t surprise) but they said they cannot see it. Anyway in overall we moved with 3 hours delay, instead of being at home at the targeted time due to the lack of planning of Flix Bus, we will arrive super late which will affect our next day. Everyone’s time matters and it should not be so easy to say oh we are sorry we delay for 5 hours!!! You are carrying people in between countries and I cannot find an immediate transport from one to another all of a sudden.

I was going to be polite at first, but considering how drivers of my bus (914 Verona-Wien from 9am today) behaved i think they deserve nasty review. First of all bus was 90 minutes late, therefore i missed next bus and there was no other there at same day to get me out of Wien. Of course no 120 minutes no refund. During entire 12hour ride, there was only one proper stop after 8 hours for 15 minutes at random gas station. I didnt eat proper meal for entire day because of that. Drivers didn’t even excuse themselves for delay,but they had no problem eating snacks and drinking coffee while driving. If they can't wait for other to take over the wheel, for them to eat, how can passengers last for 8 hours without stop? Of course wifi was not working. Nie wieder!

🚫 Avoid FlixBus if you expect basic services. Trip: Munich to Trieste, 16 May 2025 Absolutely terrible experience: ❌ No Wi-Fi (despite being advertised) ❌ No electricity outlets ❌ Toilet unusable (no water, no paper) I reached out to customer service expecting at least a partial refund, but all they offered was a 15% voucher — which I will not use. They hide behind “policy” rather than take responsibility for delivering a substandard service. Travel is unpredictable enough — at the very least, you expect working facilities. I won’t be booking FlixBus again, and I strongly advise others to think twice.