FlixBus

FlixBus Journey from Exeter to London and Back – A Great Experience! I recently took a return trip with FlixBus from Exeter to London, and I have to say, it was a genuinely great experience from start to finish. The driver on the way to London was called Kat(shes in the pictures) The return trip cost around £46.00 for a return ticket. The buses were clean, comfortable, and ran on time, which made planning the journey super easy. Both trips—going to London and coming back to Exeter—were smooth and stress-free. One of the best parts of the journey was the drivers. They were incredibly welcoming, friendly, and professional. You could really tell they cared about making sure everyone felt safe and comfortable on board. The boarding process was well-organized, and the overall atmosphere was relaxed. It didn’t feel rushed or chaotic like some other travel services I’ve used in the past. The drivers were also great at communicating—keeping us informed about any stops, estimated arrival times, and even checking in to see if everyone was okay. If you're considering a trip between Exeter and London, I’d definitely recommend FlixBus. It’s affordable, reliable, and most importantly, offers a warm and welcoming travel experience. I’ll definitely be using them again!

I used FlixBus for six trips in Central and Southern Europe. Overall, it was neither particularly good nor bad. Its app is very easy to use, rescheduling and refunds are simple, and some buses can be tracked to see which town they are currently approaching. There are also some bus routes that are difficult to book online elsewhere but are available on FlixBus, although the departure times are not ideal. I have also heard of many problems. This time I am going to Paris, and I hope everything goes smoothly. Routes and schedules in Central Europe are relatively well developed. Night buses often depart at 23:00 and arrive at 6:00 in the morning, which are good schedules, and the stations are usually located in city centers. However, in Southern Europe, the stops are more often at stations that are farther away from the city center. Sometimes I consider booking FlixBus but give up after seeing the station locations are inconvenient. Punctuality is average, and sometimes the buses are slightly late. Every time I wait, I feel nervous. I have taken FlixBus six times, and only large main stations provide screens showing departure times. However, compared to my experience with Amigo Tours in Mexico, where we arrived at the meeting point 27 minutes early, staff later showed up and scanned the voucher, but the vehicle then left us behind and drove away while we were clearly still standing in the queue. That company even claimed they had fulfilled their service obligation and refused to issue a refund. At least FlixBus does arrive instead of not showing up at all.

FlixBus operating in Ukraine and transporting passengers from Germany are scammers. My nephew forgot his suitcase on the bus (Dortmund – Kyiv route) and informed the carrier immediately. The Ukrainian representative office kept misleading us for almost four months, falsely claiming they were searching for the suitcase. The driver simply stole it. Now they are offering a ridiculous compensation of 80 euros. I will never be your customer again, and I strongly advise others not to use the services of these scammers and thieves. And if you do end up traveling with them, keep a close eye on your luggage — because it may disappear.

If you had to choose between a camel and a Felixbus, definitely choose a camel. Don't hesitate at all because this company has its own rules and the driver decides whether to let you ride or not. If possible, I will travel on foot, but never use felixbus in my life.

I bought a return ticket for 2 person from Annecy to Chamonix and return on the same day using the Flix Bus apps. The outbound trip with seat reservations was uneventful but the return trip was unsettling. I was told by the bus driver that my ticket is for 4 person, 2 named and 2 unnamed, all without seat reservations and asked me to claim for refund of the two extra person from the company. Later, when I checked my booking details and invoice, I realized that I have been charged for 4 person (2 with names and 2 without names, all without seat reservations), for the return trip instead of two person. I believe this is a system error by Flix Bus booking system rather than I booked 4 persons in the return trip. It is not possible when you book a return trip for 2 person with names and then ended up with 2 persons with names and another 2 without names in the ticket for the return trip. Moreover, in Flix Bus apps, you can't book if you do not include the name of the passenger, while my ticket showed 2 unnamed passengers in the return trip. This may also involved safety and security issues since unnamed passengers are allowed to board the bus. Moreover, Flix Bus also send me messages changing my seat reservations twice without any explanations. I hope Flix Bus will review it's booking system which might have safety and security flaws. I have written to Flix Bus Customer Service numerous times and they refused to provide refunds for the 2 extra unnamed passengers charges, insisting that refund can only be done before the trip.

On December 22, 2025, my suitcase was lost on bus number 482, which departed from Marseille to Nice at 10:40 AM. Only one person got off the bus, and we know who that person was. This information has been shared with the company repeatedly. Despite sending numerous emails and providing all the necessary details, no proper investigation has been conducted in 60 days. My messages are either ignored or answered with automated responses. No follow-up, accountability, or compensation has been offered. The level of customer service is extremely disappointing. It is very difficult to reach a responsible representative or receive meaningful support. I expected a more professional handling of such a serious issue. I hope the company takes responsibility, conducts a proper investigation, and resolves this matter promptly. Case ID: 49205130 / 48751879

We had a very disappointing experience with FlixBus on the Los Angeles–Las Vegas route. Our outbound journey was cancelled at the last minute and we were rebooked onto an unreasonable alternative route that arrived more than seven hours later than originally scheduled. This completely disrupted our travel plans. Because of this experience, we could not risk relying on FlixBus for the return journey, as we had a time-critical flight departing from LAX. We therefore arranged alternative transport at short notice to make sure we did not miss our flight. Ironically, renting a car last minute — including fuel — ended up being cheaper than the FlixBus tickets. This makes the “low-cost” argument meaningless when reliability is not there. Despite the clear service failure on the outbound trip, FlixBus refused any refund for the unused return ticket, offering only vouchers and hiding behind policy rather than addressing the situation. Low prices are irrelevant if the service is unreliable. I would not recommend FlixBus if timing matters at all.

Do NOT use this company. They are totally unreliable. Absolutely unacceptable service. Twice in four months FlixBus delays caused missed connections on international routes. My parents were traveling Ukraine-Croatia and back, with transfers. Due to delays, both missed their next buses. FlixBus did nothing proactively: no notifications, no automatic rebooking, no assistance. Elderly passengers, no English skills, left at night in foreign cities with zero information. I had to spend a lot of time searching for support contacts and wait through endless automated calls just to fix FlixBus’ own failure. One case resulted in an extra 10 hours of travel via another country. The only helpful part of this experience were the call center operators who eventually changed the bookings. Everything else - communication, monitoring delays, and passenger support - completely failed. This is not just delays - this is complete lack of responsibility and passenger care! Dangerous, stressful, and unacceptable. After years of using FlixBus, this was the last time.