Flow Condesa

- Key cards kept failing had to get new ones > Not even 1 apology for the trouble - 3-star hotel at best > Needs more maintenance to be a 4-star imo - You can see many areas that need painting and more care in general - No notifications of free events in hotel - Lacking amenities, they only have breakfast. - No complimentary tooth brush/paste - Overall terrible experience here, glad the stress is over

This has to be one of the worst place I ever stayed at, customer service was horrible and room looked nothing like on their website. Toilet was not clean, rooms were dirty with dust on corners. If you never been to Mexico City and wants good ambiance and customer services at your hotel, DO NOT stay here. They don’t have any recommendations when asked and don’t even know how to talk to customers.

For us the best place to stay in CDMX, staff really helpful, best location, peaceful and comfortable rooms. It's always great to come back.

A delightful, peaceful and comfortable city bolt hole. The staff are stars and were incredibly helpful and friendly. The location is perfect and the neighbourhood full of quirky bars and good restaurants, all reachable on foot. The rooms are as the pictures and meet all ones needs. The beds are very spacious and comfortable. The room was as clean as a pin. The breakfast, albeit quite simple, included the most delicious scrambled eggs, cooked freshly. I was happily surprised to find they served Earl Grey tea, a boon for me! I have no hesitation in recommending the hotel, I will certainly come back when I'm next back in Mexico City.

If you like noise from all over the area -street, construction and neighboros-, including other guests in the hallsway and front desk, this one is for you. Paper-thin walls and old windows, their open design is also a factor. They advertise as a 4-star property with a Spa, bar, rooftop and art gallery. While technically it's partially kind of true, the spa is a small dark room, the Omakase restaurant permanently closed, no such rooftop (which is actually promoted and looks very nice), no bar, no room service, and the breakfast room is closer to a youth hostel buffet than a hotel's basic offering. 24 hours without Wifi, no apologies. Had "VIP gold Benefits" and they did not honor. Top notch location, but certainly the pictures do not depict reality. Finally, the room is unconfortable: had a nice view and balcony overlooking a rundown building and fire escape stairs (the first option as a 2nd story room overlooking the street, sold as "City views", that had to change because of the intense noise), the bathroom doors are completely transparent (I don't imagine why would anyone like their partner gazing while doing their business, or even showering; next level voyeurism) and the bed is very hard -and for some reason, on top of a very tall base that makes getting in and out awkward-). Also the bathroom smells of sewer after a shower or flush. Wouldn't have complained if this was advertised as 2.5 stars, the price is understandable because of the prime location, but the lies all over their offer is what makes you feel deceited. Too good to be true, I thought after... Not terrible service though. There are other options nearby at around the same price, I suggest you look for another one and skip this experience that while not terrible in the nightmarish way, it was certainly not great and after 3 nights I will certainly won't be coming back.

Terrible customer service. I had to leave after one night due to allergic reaction to something in their room. They have no management to answer to the refund process and took forever for anything. They also charged me a night as penalty for leaving before end of my booked trip. Maybe they should consider using a better quality detergent. Eventally, I disputed the charges through my c/c and was refunded partial amount. This hotel is the worst in customer service.

we had a great experience at this hotel! it is more of a boutique hotel. Our room was super spacious and staff were always nice and attentive. Breakfast buffet wasn't the best but it was nice to have as an option to have a little something before stepping out. location was the best part of it, it is an amazing location to walk everywhere around.

We were used to stay there for our business trips and we enjoyed it. We saw the quality getting slowly down ( no hot water in the shower, no shampoo, having to pay when you arrive not in advance more at the end) and the amazing breakfast prepared just " à la minute" for you being replaced by a self. And the bar is now always closed... It's a pity because all the people we met was nice. Let's find new place for