Flow Condesa

This hotel and Carlos, at the front desk, was my savior on my trip to CDMX. If you are sensitive to noise like some of the 1-3 star reviews, I’d imagine you’ll generally have a hard time sleeping in CDMX unless you’re on level 50 of The Ritz. This hotel is fantastic, the location is amazing, the little amenities are great and the service is fantastic! I was staying in a god awful hostel in Condesa where I got no sleep and couldn’t shower for 4 days straight, and I hit a breaking point. Luckily I was able to make a VERY last minute reservation at Flow Condesa and they had the Executive Suite available for 3 nights at only $500 USD including tax, an amazing price point in my opinion! I made the reservation at 6pm on a Wednesday and arrived 30min later, and Carlos was able to accommodate me without issue. I almost cried, I was so relieved. The room was incredibly spacious, a very comfortable king sized bed, couch, mini bar with beverages included, a nice hot well pressurized shower, robes, AC, and other thoughtful amenities included. I finally got a good nights sleep and a shower after almost 5 days in CDMX—it was bliss. There are also sooo many incredible shops and restaurants within 5-10min walking distance. If you’re in CDMX for the first time or just want respite from the intensity of the city—this hotel is well worth the stay! Muchas muchas gracias to the staff!!! 10/10 would recommend!

The location is great, the room is spacious and felt modern. We also received good service, no issues there. The street is noisy but we were tired and they also provide ear plugs. They have a filtered water dispenser on one of the floors. The main issue is that the shower has glass doors and it's not inside the bathroom. Also, the bathroom does have a door but is semi-frosted with completely clear glass around. Zero privacy. It can be awkward if traveling with friends. Stay here if you don't mind having no privacy when showering or using the toilet.

I would not recommend this hotel and I would avoid room 503. Here is a list of things l experienced: -Reception staff is not empathetic. - Lack of cleaning amenities outside room service. - Damaged faucet with terrible flow. You can’t control a proper amount of flow either splashing you all over, or just a tinny stream. - Not sound-proofed. - Not heating-proofed. The room gets very cold in the morning and evening. - There are two head showers. One has a terrible flow, the other is broken and you can’t use it. - The soap dispenser is broken. - The elevator ground floor button is broken so occasionally you make an extra stop. - Breakfast is very, very minimal. There is a person who you can request some orders, but it is not clear what options are available, also does not speak English. No problem for me but for an hotel is strange. Edit: Grammar correction

Let me start by saying that the location of this hotel is absolutely perfect, but that its only redeeming feature. We stayed here for four nights and had no electricity for 36hrs (just short enough to make relocating imprudent). This of course was through no fault of their own, but their response to the massive inconvenience was completely lacking. We understood that two of our prepaid breakfasts would be unavailable (obviously) but there was no offer of a voucher to any of the nearby cafes. Then, when we asked for a discount on the bill, we were met with laughter. Cool, you’ve got bigger fish to fry. Like the fume-spewing generator that was brought in during the night (yay power) that filled the entire hotel, including our room, with a noxious, headache-inducing smell that made sleep near impossible. Mind you, this was not a widespread power outage; no other business on the block was impacted and yet when we asked about the issue (in the morning and later that evening) we were met with vague answers and shrugs. While we were not expecting the staff to provide detailed info about the power grid, we had hoped for hospitality. Things happen, we get it, but I just wish we would’ve heard even just one “we’re so sorry for the inconvenience”. Again, the location is phenomenal - we’ve stayed in the neighborhood before - so it is bound to have way more thoughtful places than Flow Condesa.

- Key cards kept failing had to get new ones > Not even 1 apology for the trouble - 3-star hotel at best > Needs more maintenance to be a 4-star imo - You can see many areas that need painting and more care in general - No notifications of free events in hotel - Lacking amenities, they only have breakfast. - No complimentary tooth brush/paste - Overall terrible experience here, glad the stress is over

This has to be one of the worst place I ever stayed at, customer service was horrible and room looked nothing like on their website. Toilet was not clean, rooms were dirty with dust on corners. If you never been to Mexico City and wants good ambiance and customer services at your hotel, DO NOT stay here. They don’t have any recommendations when asked and don’t even know how to talk to customers.

For us the best place to stay in CDMX, staff really helpful, best location, peaceful and comfortable rooms. It's always great to come back.

A delightful, peaceful and comfortable city bolt hole. The staff are stars and were incredibly helpful and friendly. The location is perfect and the neighbourhood full of quirky bars and good restaurants, all reachable on foot. The rooms are as the pictures and meet all ones needs. The beds are very spacious and comfortable. The room was as clean as a pin. The breakfast, albeit quite simple, included the most delicious scrambled eggs, cooked freshly. I was happily surprised to find they served Earl Grey tea, a boon for me! I have no hesitation in recommending the hotel, I will certainly come back when I'm next back in Mexico City.