J. Rodrigo
Google
I strongly advise against staying at this hotel. While the booking photos depict a serene and inviting place, the reality is a complete nightmare. First, there is ongoing construction on an adjacent lot, so expect to be woken early by the relentless noise of concrete mixers. Even worse, the open-air bathroom design allows construction workers to pass by and see into the bathrooms. This led to a deeply disturbing incident where a worker stared at my wife while she was showering, making her feel unsafe and uncomfortable for the remainder of our stay. Under Indonesian law, such voyeuristic behavior is considered criminal, which makes the hotel’s negligence even more unacceptable.
When we raised this serious issue with the hotel staff, their response was shockingly dismissive. Instead of showing empathy, they asked if we had photos of the worker staring at my wife, which was both insensitive and absurd. The process of obtaining a refund was extremely difficult, and the staff was unapologetically rude throughout. This was, by far, the worst experience we had during our month-long trip in Indonesia. Avoid this hotel at all costs.