Mo W.
Google
Extremely rude staff member.
My family with 2 kids came here to experience FlyLINQ. Tourists need to enter The LINQ first and then turn right to take the elevator.
We entered, there was a tall, skinny man with dreadlocks standing in the corner outside the left elevator. He was not standing behind a booth, and there were no other guest
present besides us. I was holding my receipt at chest level and said “hello” to him, but he did not respond.
We pressed the up button and entered the elevator when the door opened. However, we did not know how to go upstairs. At that moment, the man rudely shouted from outside, “Do you want me to call security? How can you enter the elevator without my help? The elevator requires a code—you can’t get in by yourselves.”
We explained that:
1. It was our first time here and we didn’t know the rules.
2. We greeted him, but he did not respond, and since he was not wearing a uniform, we assumed he did not work here.
He replied, “That makes no sense, ma’am. Guests must be guided to use this elevator. I was just helping other guests.” (Which was not true—there was no one else there.) He could have easily checked our tickets and let us proceed upstairs; however, he chose not to and behaved in an extremely unprofessional manner and told us to get out of the elevator.
Then new guests arrived. Here is the most upsetting part: he said,
“Since you don’t follow the rules and don’t listen, you can wait. I will serve other guests first.”
We stood in the corner and waited while he helped them. When he helps us after, I asked him,
“Sir, are you having a bad day today?”
He answered sort like
“Because guests don’t listen and just go straight into the elevator.”
Upstairs, we asked to speak with a manager. After listening to our experience, the manager asked whether we had cut in line or whether the staff member had been assisting other guests at the time, suggesting that this might explain his aggressive behavior. However, this was not the case. When we arrived at the elevator, there was absolutely no one else there besides us.
While I understand that the Christmas period is extremely busy and stressful for staff, I do not understand why this question was raised. Regardless of the situation, guests should never be treated in such a disrespectful and hostile manner.
This entire interaction left us feeling disrespected, frustrated, and confused. There was absolutely no reason for the staff member to escalate the situation when a simple ticket check would have resolved everything.
