Flying Horse Resort & Club

Really nice place! We'll definitely visit again. Having access to the Club and the amenities is wonderful. I didn't experience anything specific and have no complaints, but from my observations, I can see how some of the previous comments would be perceived as a gap in staff knowledge or general customer service. Overall, a great time with family.

Our stay was overall okay. We had a presidential suite so the room was definitely a five stars there and super spacious and nice. The main reason for the three stars is because the overall service was not great or even good. It was pretty average if that. Being a resort in club you think the service would be much more better than what we experienced. Staff members were not that helpful and didn't seem like they knew too much information on the hotel itself. After checking in we walked away with a we have to kind of figure it out ourselves thought. The athletic club, weight room and indoor basketball courts were also awesome. Room service was good but the main thing bringing this down to a three stars was the service. Just seemed like they were short-staffed and not super knowledgeable about basic things. For example, something as simple as unloading suitcases and luggage from a car and the Bell cart. We asked how it worked thinking maybe they had some service or help but we were simply told the carts right over there you can grab it and help yourself. We didn't even expect them to do it but we were simply asking about the service if there was any way to get help with luggage or have someone run up our suitcases 2 our room. Again we paid multiple thousands of dollars for a multi-day stay in the presidential suite and this is supposed to be a higher tier Resort and Club hotel. That's just one example, even the basic questions around their breakfast they really didn't know. The breakfast is pretty basic for a Resort and club. They have the traditional Buffet style, all you can eat but there's nothing special about it.

Beautiful, luxury resort with plenty of amenities. Great view of Pike's Peak and the front range. The steakhouse is a top-notch restaurant. Rooms in the Inn are very comfortable and luxurious and the golf courses are fantastic. We'll be back.

Check-in was easy and the front desk host was very nice. We appreciated the front desk host accommodating our request for a Mountain View vs the golf course view. The king room we stayed in was beautiful and clean. I really appreciated having the balcony. You could tell housekeeping worked very hard! Although we had a great Mountain View, you also have a view of the parking lot from some rooms, however, this is how the space was designed. Overall the landscape was breathtaking and everywhere you looked had a view of something beautiful. Room service was pricey although they were prompt, very friendly, and the food was good and I appreciate having the option to order food to the room! The pool area and spa accommodations were lovely. We used the hot tub since the pool was a little too cold for us although others were swimming in it. Overall would definitely stay again.

Beautiful, beautiful grounds, the staff was not very well trained could not answer questions about other activities at the resort for instance, the people at the hotel knew nothing about the golf and vice versa. The golf pros were very condescending and pretentious and felt like they were profiling basically saying if you don't look white, you can't play our course. The course is amazing. The pool area is beautiful. It is being worked on at the moment. The gym is awesome. Pretty sure we met the owner Jeff Smith and his dog Teddy if that was him super sweet man and his dog is just adorable..

Resort was nice. Rooms were beautiful. Customer service at desk has much to be desired. Called for a late checkout…. And let it be known .. It is absolutely fine if it is not available.. what is not fine is the lady answering the phone telling me “ I already told you earlier that a later checkout is not available as we have 2 large parties coming in today!” I had not called down before this initial call. Rude absolutely rude and uncalled for that kind of attitude to a customer asking a normal question in the hotel business. Training is needed in customer service in this well traveled lady’s opinion.

My wife and I absolutely love this place. It is stunning!! We feel like we're back in Europe when we stay here. It shouldn't belong in Colorado and we are so glad it it!

Positive: Very quiet and located close to many shopping and food options off site Negative: The one restaurant was completely deserted, no staff at all at 5pm when we came down on Thursday night during the "happy hour".The other was open, but pretty pricey for what we got. The shrimp had an odd texture and for $32 for 5 seemed not-so-fresh.

Beautiful property, wonderful helpful staff and great food! We had an amazing weekend!

We had a handicap room on the first floor with 2 queen beds. Employees were helpful. Made reservation at the Steakhouse great dinner. Learned that even if you bring your own wine Colorado law won't let you drink it in a restaurant. Did a lot of room drinking. They have 4 pools, adult only, lap pool, family pool and a kids splash pool. Have people going around to see if you need anything. Several tennis and pickle ball courts inside, workout areas and locker rooms that are top notch. The Flying Horse golf course is worth doing just for the views. The course plays long with lots of side hill lies. Greens are undulating multi level smoothness. In other words tricky to read.

Pros Fancy Pretty deco Lots of hot water Not very busy Cons Pricey Hard beds Dark rooms Staff doesn't explain much to you Linens not very soft Pool and hot tubs shared with the community No towels unless you ask and it's across the parking lots Lots and lots of dust in the rooms!!

the only reason I gave a 1 star was because the room was beautiful. the service was absolutely horrible. if you stay here don't ask any questions as the staff was really bothered. No Smiles at this resort. my husband saved for this mini vacation complete waste of money.

We had never heard of FHL, and wanted to stay somewhere different than a chain hotel for our NYE getaway. If we ranked the hotel just on service, it would be 6 stars. The lady that checked us in was such a smiling warm welcome She was genuinely happy to greet us and tell us about the property. Her warm spirit kicked off our weekend with such a great energy. Certainly didn't feel like just a number like when check-in at a chain hotel. As we walked to our cottage, two more employees made it a point to say hello. Then we open the door to the view of our room, and instantly excited as little kids on Christmas. The room was perfectly appointed for a couple. Remote control fireplace, views from all windows, a true king size bed, counters and sinks for two, comfortably tall for my 6'4" husband. A shower that was fit for an estate, with a jetted massage tub, triple head shower, and private door to toilet. And then the closet. A walk in, plenty of built in shelves, and hangers - and a little fridge with an ice maker. My husband loved the ice maker! Lol. This doesn't even cover the view. Ah, the view. Gorgeous. Since we left, we've talked about FHL being one of our favorites several times. We can't wait to get back.

My wife and I were in town for a wedding and decided to stay the night here. This place is absolutely stunning and the customer service is top notch. I 100% recommend the steakhouse here on campus. My wife and I are planning a getaway back here when we can spend a week.

The view from our room is BREATHTAKING. The entire lodge and room is pristine. We will absolutely be returning to this heaven on earth. The sunset takes three hours to set on those beautiful mountains and we have fallen asleep on our balcony twice. If I could make a change, it would be a way in through the doorway down by the stairs on the far end of our building. It is magnificent. I'd recommend this to anyone. This is also the most comfortable bed that we've ever slept on! Friendly staff and a wonderful spa experience to boot. What is not to love?!

This was a complete bait and switch. !!!! Run away because tTheir promised views from the rooms is fake. I got a view of the parking lot. When complained they blamed Expedia and wanted to seriously up charge me! The room is well appointed but spend your money elsewhere. Overpriced and truly under delivered !!!! But they did try by giving me one night free, because some tried to come into my room. If I wasn't there for the Air Force graduation I would have looked elsewhere for rooms There wasn't any at any price

This is a two for me. But aesthetically and service-wise it is a four so bridging the distance. Very pretty hotel. Great looking rooms. Good, if old school dining and great drinks. The bed was as hard as a rock and it was a miserable sleep, I was in pain and sleepless the entire trip from those mattresses. Cute place, bummer about that bed.

Everything was fantastic! Location, view, staff, & amenities! We stayed here on a whim and WOW were we impressed! It's a beautiful resort (aka Lodge) with delicious, fresh, locally sourced food at The Steakhouse (onsite). Our most relaxing part was enjoying the amenities at the Clubhouse Spa/Pool. We will definitely be going back! Oh, and they have delicious Nespresso coffee in the room!

This property seems to be "hit or miss" for most folks. We held our wedding just a few miles away at Wedgewood in Black Forest. After the ceremony/reception, we retired to Flying Horse. The staff was nice enough to upgrade us into one of the Villas. However, I'm not sure that was such an "awesome " thing. The view out onto the golf course was amazing. However, the King Bed Villa has a few flaws. The stand alone bathtub is a jetted tub. No kidding- when you turn the jets on, you fear that the whole villa block is going to wake up from the noise! THE LOUDEST JETTED TUB we've ever heard! We didn't even use theM for fear of waking any villa neighbors at midnight. Same for the AC/Heating system. When we finally figured out how to use the system, when the system clicked on, it was so LOUD, it would drown out the tv. Otherwise, the villas are nice and quiet, with great views and amenities. We booked a package with a $30 credit for breakfast. Please expect to pay an additional 15-30 dollars on top of that, depending on what you order. The food at the lodge (and many other reviews confirm this) was mediocre at best. While the rooms are getting better, the food is still a bit sub-par for such a "classy" place. We ordered the Denver Omelette and the Ranch-hand breakfast. Bacon was overcooked. Sausage links were dried out. Eggs has cheese on them, even though we asked for no cheese. Prices were too high for the quality. Up the quality of the food, fix the loud AC/HEAT/TUB issues and you'll have a better quality resort. P.S. If you're under the age of 12 (like our nieces and nephews) you'd have a 5 -star resort just for the pool/splash pad alone! Lol!

What a dreamy time! We didn't want to leave! We spent a special anniversary here and had a monumental and amazing experience. The food was impeccable. Our view was incredible. The spa was a dream. I'm pretty sure I fell asleep during my massage but it was so worth it. We sat on the balcony with the most gorgeous view of our mountains. The elevator distance to our room was the only negative. So quiet and peaceful. We cannot wait to come back and enjoy this beautiful lodge again.

The room looked clean at first, but in the light we were horrified to find oily dripping handprints on the headboard from what we could only assume. There where also urine crystals around the toilet from urine not being cleaned, and there was a hair with a follicle stuck in the coffeemaker water valve. We loved the property but will not be staying here again.

We booked an executive king suite at The Lodge for our wedding. We searched many hotels in the area, looking for something special and really nice for our special day. We ended up deciding on The Lodge on the condition that we could get one of the mountain view rooms advertised on the website, as opposed to a golf course view (my fiancé hates golf). We booked the mountain view executive suite. The pictures of the room and amazing mountain views looked beautiful, and we were excited for our stay. When the day arrived, we checked in, eager to relax. We got to our room, and looked out to a view of the golf course and a dry, weed covered hill. We were disappointed to say the least. We thought after booking months in advance, and stressing to them that this was for an incredibly special day (our wedding) that we would be able to get the mountain view suite. We called the front desk, and the woman working there said that the mountain view was "just a request" and that they didn't have one avaliable, even though we booked months in advance. We felt mislead, because we had confirmed multiple tiles via phone that we would be able to get the mountain views suite. We went to the front desk and explained our situation to the manager. She was very polite, but could only offer us a downgraded room on the mountain view side, which we were disappointed to discover overlooked a noisy parking lot. The keys didn't work for our downgraded rooms multiple times to the point that they had to send maintanance guy up to fix it, a process that took over an hour of our time. We felt that the website was misleading about what the mountain views, what the rooms would be like. We were extremely disappointed that either the hotel forgot that this was our special day and booked someone else into the rooms we requested, or they disregarded our request. The rooms were nice, but not worth $350 a night, and we felt like after letting us down, the staff didn't try very hard or go out of their way to remedy the situation. We would not stay here again and wouldn't recommend this hotel. Very disappointed

We stayed here a week, the room was comfortable and furnished nice. Nothing to rave over, we have the same type of furniture at home. When we arrived, the bellman came running out asking if we needed help with our luggage and told us we will probably get a room over looking the parking lot. Really? Does he know reservations? Why would you greet guests by telling them that? The two women at the front desk were snooty, nice but snooty. Every time we walked past the front counter they NEVER acknowledged me. I would look at them, they would look down at their computer screens. They only acknowledge men Unfortunately, we will NOT be staying here on our next visit. On our last night, the bed had dust mites and was very uncomfortable due to itching all night. We couldn't wait to check out and leave. When we arrived home, the clothes from our luggage was washed immediately. And the Steakhouse at Flying Horse was another bomb too. Read my review on their yelp page.

My husband and I stayed here 3 nights on a trip to the area and our accommodations were beautiful. The staff were lovely and helpful, the room was clean and had nice extras like a dual showerhead. The area is brand new and growing. There are a lot of food choices nearby, and the steakhouse at Flying House is great as well.

Our family loves it here!!! We have stayed the last 3 yrs while visiting Colorado. The customer service & amenities are impeccable! The athletic club is our favorite. It would be great if they included a microwave in the rooms however to heat up our left overs.

Terrible place to work Run the other way They don't pay you anything and the people that you work for are rude and unkind!!! Trust me it's not worth your time!!! The manager for the lodge is rude and will put you down and yell at you in front of whoever is around!! They call the resort a 5 start resort and don't even have extra blankets to take to the guest upon request I was embarrassed to tell the guest we were out of blankets!! This place is a joke!! They can't keep people working there because of how they treat their employees!!! Run as far away from this place as you can!!!! They could careless about how they make you feel and it's sad!! I left very upset!!

We had our labor day week in Colorado and stayed at The Lodge Flying Horse (2nd floor). The view is not the same as depicted online. Their "'mountain view" room is in front of a parking lot and mountains miles away from the location. You will not see the mountains much. The service is okay, but be mindful that every room service - they will charge you $30 and we did not know about that. The room is a little outdated. The location is at least 35mins from the main attractions and at least an hour 30mins away from Rocky mountains etc. Not really the ideal location if you would like to see places. This place is more for like Golfers and people who stay in Colorado for pool and spa. The check-in took a while. The check-out process was quick. Room service staff is professional. The main concern is the cleanliness. Housekeeping staff just walked in with shoes on, no masks nor gloves. When we checked in, the body wash was empty so we had to call and request. The tissue roll was used. The conditioner bottle was broken. Housekeeping staff were UNSANITARY and THIS IS NOT A CLEAN PLACE DURING COVID-19. We will never recommend.

Left the hotel with the light on for room service around 12:00PM. Got back to the room around 7:15. Room was not cleaned, dirty coffee cups and cups, bed not made and the towels that I had on the floor were now hanging up. Breakfast service was horrible. It took 45 minutes to get my breakfast and with it being cold not hot. Only had 3 wait staff including the cook. Under staff. They saw they are clean but I can tell you they don't care and makes me wonder if they even care about COVID and being clean. Do they really wash your towels and sheets or do they just hang or fold them dirty. I will never stay there again. I left the hotel to go stay at the Broadmore Hotel.

This place was phenomenal!! My husband and I stayed here in early November 2015. The resort is gorgeous and the staff was extremely nice and accommodating. The rooms have a beautiful rustic decor, very high ceilings, large bathroom with an extra large shower. Very clean and luxurious. Everything was to of the line. Our room had a beautiful view of the Rockies. The spa was great. I enjoyed a deep tissue massage. The spa staff was very friendly and professional. The only negative was hearing 2 women talking loudly in the hall at one point during my massage. Otherwise, the amenities i.e. showers, sauna etc were top notch and well equipped. The fitness center was full sized. My husband was very satisfied with it. The pool, basketball court and golf course looked nice and well manicured, but I didn't use them. Please do not leave with out trying the Flying Horse Signature Burger. I have yet to have a burger that tastes so good! You'll thank me! All in all I highly recommend this resort to anyone visiting Colorado Springs. It's also close to tourist destinations like Pikes Peak and Garden of the Gods. A++ experience!

Stayed here for a week beautiful place. Room was very dusty had to call the front desk everyday to get them to turn on the ac. House keeping never left 3 washcloths when there were 3 of us in the room. The restaurant was very overpriced. Really only enjoyed the view the room was not cleaned right the mini fridge was barely cold enough to keep my 2 year olds milk from spoiling. Just an over all disappointment. Have been to holiday inns that were cleaner and honestly just over all better. They allow dogs to poop all over in the grass right in front of the rooms and noone picks it up. Just really gross house keeping doesnt fix the beds they just pull the comforter back over.

We picked Lodge at Flying Horse just by chance and we were wowed by it! Very private and quiet...very professional staff. Amenities were great! It did not disappoint!

Displeased overall. The room had a very bouche feel upon entrance but thats where it went downhill. They have the thermostat hard set to no lower then 67 degrees and the temperature hovers at almost 68-69 degrees Fahrenheit. This made for very uncomfortable sleeping conditions for my fiancé and I. The pillows are very cheap for what they charge at this lodge and they deflate badly after sleeping on them for even a few minutes. By morning we had neck and back pains. We will never return here again. Very friendly staff but that just does not make up for the price and where this lodge cuts corners on money savings for themselves on not allowing guests to set a comfortable temperature for themselves but just locking it out. If I wanted to suffer environmentally friendly eco feel-good energy saving bs I would go to California but not at this expensive lodge. Horribly disappointing stay.

They went above and beyond the call of duty. The property was beautiful, the facilities are immaculate. We stayed in a villa king and fell in love with the views and the accommodations. Literally the nicest shower I have ever been in. Hurry and get to this place before it becomes crowded and too expensive. Poolside service was also a huge plus. Thanks to Jeff and the whole staff for making our anniversary weekend so memorable, we are so very thankful to have found this gem and can't wait to come back.

This is a very clean and exquisite location resort. If you're looking to play golf, this is probably the place for you. The food was pricey for the quality. It's a very nice resort, so if you're one who likes to vacation in your comfy's, you'll definitely feel out of place. Like most resorts, this one has a hold for incidentals for the room, which was fine however, I was not informed of this $500 hold upon check-in which was irritating. There are state of the art facilities for several indoor and outdoor sports. I stayed in the suite with a balcony overlooking the golf course. It was very nice to be able to breathe in fresh air after having been traveling.

Spacious room, comfortable beds and a friendly well trained staff. Nice amenities such as Nespresso coffee makers in the rooms as well as complementary bottled Dasani water.

I LOVE THIS PLACE!!! This is going to become a regular place for us to stay at least once a year (if not more). How more people don't give it a full 5 stars is mind-blowing! We stayed in the one-bedroom villa, so that was a huge treat. You have a whole bedroom, gorgeous bathroom (which has a fridge and an icemaker in your closet!!) and a whole sitting room (as in huge huge huge) to ourselves! WE also have 2 patios overlooking the golf course. It just doesn't get any better than this!! We first tried to get into another hotel (a large one that is popular in this area) and I'm soooooo glad we didn't! We aren't having to deal with a ton of people in a lobby, lots of noise outside our room (there isn't any), and anyone above or below us (again, we had the freestanding villa). Two beautiful fireplaces and this room...THIS ROOM! I could go on and on, but trust me - YOU GOTTA stay here!! And the customer service is off the charts... 10 stars!!

I was able to attend the grand opening of The Lodge & Villas. I toured the facility and the rooms. It is a beautiful facility. The rooms are large, with rustic decor. Very beautiful, inviting, and relaxing. We were very impressed. When our friend came to visit we arranged for them to stay in a Villa. They loved their stay and had an amazing time. They said it was the best stay they had ever had. That says a lot since they are well traveled. We have recommended The Lodge & Villas to other friends and family.

Husband and I wanted to do a little getaway to the springs from Denver, we wanted to pay a little more than normal for a really nice room so I choose the lodge. When I booked on their website they had a winter getaway that gave us $50 in resort credit so that had me locked in! First things first I called to see if an early check in was available and come to find out I made a mistake in the dates and our check in was the 27 not 26 but when I asked about switching it there were rooms available and it was easily done. How awesome! I felt so embarrassed but when we got to the hotel the front desk employee was so kind and easy to talk to. She showed us the hotel map and where everything was and how to use our resort credit. The room was stunning and so relaxing we kept coming back to the room throughout the day because it was good for downtime. For breakfast we ordered room service and the food was amazing. I feel like we didn't wait long and the food was nice and hot. If we didn't have resort credit I would still buy breakfast here. I ordered traditional pancakes with side of berries and the husband had chilequiles which was so fantastic! I highly recommend coming here.

The facilities are nice, but it's the service / hospitality which makes this facility stand out. Every employee, from the hotel to those in the meeting rooms and restaurant, went out of his/her way to answer questions, provide me what I need. There are no minuses with this place. Food is good, too.

This place is amazing. My sister had her bachelorette party here last weekend and we loved it. The place is beautiful and their balcony overlooks the mountains. So peaceful and tranquil. We booked through Travelocity and was unable to cancel one of the nights but I contacted the manager and Adrienne worked her magic and helped us out. I met her at the lodge and what a sweet woman she is. She is the best and made our stay that much better. We couldn't have chosen a better place. I can't wait to come back with my husband!

My partner and I stayed at the lodge over the weekend. I was told when I called two days prior to my arrival that they were honoring the social distancing practices but the lap pool would be available by appointment only. When I arrived this was no longer an option. The manager on the phone was quite condescending when I asked her more about the pool. She spoke to me like I was an idiot about the "social distancing rule" and how it was related to why the guests had to make an appointment for the lap pool which they canceled anyway.This was never conveyed to me by the lodge before I arrived. We both went and purchased swimsuits so we could take advantage of some form of exercise. Then we arrived in our room to find a thick dust collection on all surfaces of the furniture. We called down to the front desk and the manager immediately came to our room to check on this concern. She stated she just dusted that morning and the day before we arrived. That was a lot of dust to collect in a couple of hours. The bed was so uncomfortable that my partner went down and slept in the car. The bed was as hard as a rock with the worst pillows. I had neck pain all day after trying to sleep on this awful bed. It was hotter than heck in the room and we were not able to adjust the thermostat. I called down to the front desk and her response was that she would alert the maintenance crew to fix the problem which I never felt was rectified. I was hot all night long. We attempted to eat on the balcony and the very dirty small table was standing on three legs with the fourth one hanging in the balance. Our drinks slid off the table and landed on the ground. This was supposed to be a birthday celebration and it turned into a nightmare. I would stay clear of this property!!!!

We had the strangest experience here. We thought we'd Love this place, it's clean, updated and beautiful. First impression I could have ignored, the front desk agent looked like a neighbor's daughter they recruited at the last minute and she wasn't wearing a uniform so, hard to tell that she even worked there. Still, beautiful surroundings, so it must have been an odd coincidence, she was also wearing a giant fleece parka like it was 20 below, but it was actually not more than 59 degrees outside at the time. The next morning, a very nice lady, resembling a YETI, with a fur lined parka, I honestly wasn't sure if she just crawled out of the parking lot, but turns out she was there to deliver our $120 breakfast. First of all, she too did not wear a uniform and if she did, it was covered by her giant fur lined parka. People, IT WAS NOT THAT COLD! It was 47 degrees, I checked.,, it was just that weird. Even if it was, c'mon!!!!! I've stayed in Vail and Aspen! You can't have room service, front desk, etc... wearing giant parkas and no visible uniforms, I'd be fine paying for a $120 breakfast, even though, no way to tell if Yeti lady even worked there. We ordered breakfast, what would have been a perfectly good $120 BREAKFAST, no caviar involved, with NOT fresh squeezed or even pretending to be fresh squeezed orange juice!!! Two bottles of disgusting bottle of gross Tropicana, fake orange juice, I'd never buy on purpose, never, I wouldn't accept a free coupon for. VERY strange and huge bummer because this is a beautiful property. I'm disgusted.

My mother and I decided to do a spa weekend and we're highly recommended this place. Overall it was a great experience, the spa was really nice, the hot tub and pool can be used in and out of season and the rooms and comfort level at the lodge were really nice. I would say the only downside was the bed is a little hard and for some reason someone put a smoke detector with an extremely bright light right above one of the beds so when the lights are out it's like a bright shining green light illuminates the whole bed, I need total darkness to sleep so bad nights of sleep. The food was great at the restaurant and because it's so close to everything else we took little excursions to other locations. The staff was very nice. Only other issue we had was that we like the room to be cold at night and the temperature gauge would not let us lower it and there was no fan in the room so it was very stuffy. Overall I would definitely come back but we're just have to make sure that certain things were resolved prior.

Alright, let me first start off by saying that their hotwire deal was misleading. I paid the hotwire price for a 'discounted' room that was actually the same price if not more than their average room. Was my room amazing? Yes. They have a doorbell on your suite! I got a king suite with an amazingly huge granite shower. I had a private balcony that overlooked the mountains. It was stunning. I'm disappointed that I was only there for one night! I didn't notice any room service options, but I guess I didn't check. The room I had was huge, high ceilings, large flat screen TV, tons of room for storage, a desk, a couch, and a shoe bench. A lot of lighting options in the room too. Looooooved this hotel. I would go back if I'm in town again.