Candace Gronek
Google
Visited Folly Beach. My husband forgot to bring sun shade. Tried to call Folly Beach Chair Company to inquire about a rental. No answer. Sat under an umbrella until someone came to check me in. Asked me if I had been checked in. I said no. Asked me if I have a reservation. I said no. Explained to me about the process. Explained there may not be any availability. Explained that I could go over to ask about availability at the flag. No problem I can move my few things that were in the seat beside me and wait for help to move the rest of my things farther away from the rental. She then spoke to the couple beside me who had the same problem.
I was fine up until this point. They, like me did not have a reservation but were told they could sit in a rental in the back row tentatively until availability was known. I was not given this same courtesy. The renters beside my things show up. The person responsible associated with the chair company says ,”Unfortunately, we are going to have to move over.” I am now in the process of moving my things at least six feet away from the rental.
I would have gone to at least rent an umbrella, but because of the rude behavior, I would rather get a sunburn. Meanwhile….I have never used a chair rental (so I don’t know how it works until I talk to someone which I could not do) because I always have my own. Please use better customer service. I know it’s frustrating if people are just trying to take advantage, but be mindful that some people just don’t know. I would have given more stars because the rentals are not bad at all. Thanks Folly because “unfortunately “ I wouldn’t rent from you today if you paid me.
