Lisa J.
Yelp
Stumbled across this location by accident thinking it was a winery (it seems it is attached to one) after another place we had looked up on Yelp told us their hours were wrong online and they had already closed.
We get here and they immediately seat us outside, so far so good. They bring us menus after a while and we see it's a nicer eating establishment, not just wine tasting. My fiancée and I had already eaten in Siena, but to justify taking up a table we decided to share dessert in addition to just having wine. My fiancée orders, and the waiter laughs condescendingly and says "this is a restaurant." I think he would have expected us to leave until he realized we already had a bottle of sparkling water. Then he said it was okay, but angrily and dismissively tore up his server paper and made one of his colleagues take our table. He seemed to be the one bad apple as the others were polite. The whole time we stayed, it was awkward especially if he was nearby. I decided not to order anything more even though I was curious, because of that one waiter making me feel unwelcome.
I get that as a tourist I might misunderstand some customs, but the level of rudeness made me feel second class. My fiancée was only taking me out to make me feel better after I had been disappointed by the last place being closed, so it would have been nice not to be laughed at to our faces for doing something that is normal in our home country, especially because he is the sweetest, most polite person in the world and we were not being rude or entitled (especially compared to those we overheard near us). I worked 10 years as a server and had to smile to rude customers in America and I DON'T expect that in other cultures, but I cannot imagine how laughing at someone is okay.