Ana B.
Google
The Fornasetti store in Milan is absolutely stunning — the space, the design, and the overall concept are exceptional.
Unfortunately, my experience as a potential customer (needed and WANTED TO BUY a gift) was negatively impacted by the behavior of one of the younger staff members. While the woman at the entrance was warm and welcoming, the younger associate made me feel uncomfortably scrutinized from the moment I entered. Her demeanor was cold and rigid, creating an atmosphere that felt more hostile than hospitable.
As a customer intending to make a purchase, I found the lack of courtesy and the excessive oversight off-putting. When I decided to leave due to this discomfort, the associate even followed me downstairs — not in a helpful way, but in a manner that felt challenging
and unnecessarily aggressive, as if I were doing something wrong.
This kind of treatment alienates clients and risks diminishing the brand’s image. The products may be extraordinary, but no luxury shopping experience should leave a customer feeling unwelcomenot our problem as customers that the employees don’t have what is needed to be a sales person.
