Fornasetti

The Fornasetti store in Milan is absolutely stunning — the space, the design, and the overall concept are exceptional. Unfortunately, my experience as a potential customer (needed and WANTED TO BUY a gift) was negatively impacted by the behavior of one of the younger staff members. While the woman at the entrance was warm and welcoming, the younger associate made me feel uncomfortably scrutinized from the moment I entered. Her demeanor was cold and rigid, creating an atmosphere that felt more hostile than hospitable. As a customer intending to make a purchase, I found the lack of courtesy and the excessive oversight off-putting. When I decided to leave due to this discomfort, the associate even followed me downstairs — not in a helpful way, but in a manner that felt challenging and unnecessarily aggressive, as if I were doing something wrong. This kind of treatment alienates clients and risks diminishing the brand’s image. The products may be extraordinary, but no luxury shopping experience should leave a customer feeling unwelcomenot our problem as customers that the employees don’t have what is needed to be a sales person.

We had a great tour of the store early in the morning before the rush of customer was there. Extremely professional and helpful customer care agents working at Fotrnasetti, with deep knowledge of the different products and services offered.

Exquisite doesn't begin to describe this store, the design, the artist and the service! It is clear that everyone who works there loves it and love the family run business. Ekaterina, the wonderful woman who helped me, could not have been kinder or more helpful. I am so in love with everything Fornasetti!

I am writing to express my frustration regarding the delay in my order placed on March 15, 2025. Despite multiple attempts to follow up via email and contacting customer service, I have yet to receive any resolution or update on the status of my order. This delay is highly inconvenient, and I urgently need my order as soon as possible. Please provide me with a clear update on its status and an estimated delivery date immediately. If the order cannot be fulfilled promptly, I expect a suitable solution to be offered. I appreciate your immediate attention to this matter and look forward to your prompt response. Best regards, Order number: FO-EU-00064653

I WILL NEVER SHOP ON THEIR ONLINE STORE AGAIN AFTER THIS TERRIBLE EXPERIENCE. Despite selling extremely expensive items, their customer service is absolutely appalling. They refuse to take any responsibility for their service, which is completely unacceptable. I placed an order over a month ago and still haven’t received it. Customer support has been utterly unhelpful, deflecting all responsibility onto the delivery company instead of resolving the issue themselves. How can a high-end brand rely on such poor customer service and an unprofessional delivery company? It’s shocking and deeply disappointing.

Terrible experience with e-shop. I am a loyal customer and collector of Fornasetti vintage. Ordered online a Candle (600€+), arrived broken, poor packaging or probably the candle was born with an issue (all the wax was completely out of the candle - solidified- thing that did not let the candle top part close), wrote to the customer service with photos and asking how to solve the issue, after a first "took in charge" no more answers. Still waiting. In 2023 it is not possible to manage this way customer service of online orders.

Great fun to walk through several floors of creatively decorated walls, floors and ceilings.

Very nice shop. Design. Showroom. A lot of product. A bit far from center and duomo