O1277MGpaulc
Google
Read the fine print, which still I don't understand... I had booked to stay July 15-18. I had to cancel because my father Alzheimer's had regressed. Due to some days of extreme heat, he was particularly out of sorts and someone needed to stay with him and that someone was me. This hotel website advertises a 48 hour cancellation policy. I cancelled a week in advance and even sent the hotel a letter from my father's doctor addressing his new pattern of confusion. The hotel would not refund my money. As far as I'm concerned, they stole $1000 from me.||||I was told by Expedia that the hotel would not refund my money because they require a two week cancellation, even though it says all over their website, "flexible cancellation" and "48 hour cancellation." I am only mentioning that because I tried calling several times, but there was never a manager working when I called. I emailed several times and still have never received any response or acknowledgement.||||There is a very helpful staff member at the front desk, however, who has been the only person who truly understand customer service and empathy regarding caretaking for an elderly parent with a very unpredictable disease. He is wonderful.||||I even bought the insurance from Expedia which proved wildly unhelpful and only seems to require more and more documentation of my father's illness. I expect that from an insurance company. I wasn't expecting that from a hotel in the customer service field with no one returning any of my phone calls or emails.