Liz Patterson
Google
Our stay at Fountain was better than we expected. Even with all the positive reviews, we were still blown away with the incredible service from before check-in until we were on our way home.
Denise was there to meet us upon our arrival and easily accessible by message if she wasn't on the property. She helped us by personally calling restaurants and beach clubs for lunch and dinner suggestions and reservations, helped me work out our departure day plan so we didn’t spend unnecessary time at the airport, offered ideas about where to visit when. The entire staff at Fountain were courteous, helpful and kind. We reserved a 2-bedroom garden view for Spring Break. Our hope was that it the kids could enjoy the pool easily from the room while we got to relax. We had the Sea Grape Suite, which despite the "garden view" classification has a gorgeous view of the ocean from all the porches! We were delighted. The porches were quiet and private, we felt like we were in our own tropical oasis enjoying coffee every morning with the local chickens pecking around the lawn. Our kids LOVED having their own room with full bathroom (with 2 sinks) and it was so nice for us as parents to have our own space too.
The pool was clean and the kids enjoyed it every evening after beach hopping, and on a rare rainy morning for a little rainy day swim. It seems like the pool is skimmed daily and fully serviced at least once per week.
Beds were so comfortable and bedding was soft and luxurious. We had plenty of beach towels and bath towels, which were replenished every day. Stays of 6 days or less receive daily trash and towel service (not a full clean), but we were pleasantly surprised to find that we also had beds made when the room was quickly serviced. We didn't really need full housekeeping, since we kept our unit tidy and spent most time out of the room.
It was wonderful to have a fully outfitted kitchen with full sized refrigerator + freezer with filtered water and ice. The kitchen had everything we needed - pots, pans, dishes etc, plus pitchers, drip coffee maker, toaster, full size stove + oven, microwave, hot water kettle, dishwasher, dish towels. We picked up breakfast and snack foods at the grocery store to have when we were back in the room- it's shocking what an appetite kids (and adults) can work up relaxing on the beach - ha!
There is a laundry room right next door to the unit - this keeps the room from getting hot but still very convenient to throw in a quick load of laundry mid-stay. Fountain provided laundry detergent for two loads which was so helpful. It seemed each unit had it's own adjacent laundry.
The walk to gorgeous Shoal Bay East beach is about 5 minutes down a gravel path (shoes recommended) - then kick off your flip flops and take a 6-10 minute walk along the water to Tropical Sunset to enjoy the complimentary beach chairs provided with our stay. (We rented beach chairs with our car rental though they were not necessary for our stay this time - we really liked the ability to go to one of the many beach clubs, have a cocktail and a snack or lunch, and enjoy loungers on the world's most beautiful beaches).
By staying at Fountain, you have the option of visiting Shoal Bay East in just a few steps, but it also allows/encourages you to hop in the car and visit the many other beautiful beaches on the island, each with its own personality, sand type, water conditions and even water temperature. We enjoyed seeing a different beach (or two!) every day and talking about what we liked about each one. We all had favorites!
We loved our stay at Fountain for so many reasons - it was clean, spacious, a great location in SBE. But the SERVICE is the stand-out here. We could not have asked for a better first visit to amazing Anguilla.