Four Mountain Sports

Walked in, and workers attitude was not great. I went to the back to get fitted for some ski boots. The person on that shift did not recognize me, or say anything. He saw me waiting 5 min and ignored me helping other people. I said hello and politely asked if I needed an appointment he said “no I am Just busy”. Terrible service avoid if you can. We had amazing experience at performance ski right next door.

We used their shop at the W hotel. Very good service by the “rasta” lady, thank you. All the rest of the staff were polite and very nice too. Only exception was a man at the Snowmass location, outside when I returned my skies to be transported back to Aspen. Skies, poles and helmet rented all very good quality. Ski passes so easy to buy with Four Mountains Sport too. Will use again when back in AspenSnowmass. Recommend.

Incredible customer service!! I had an issue with a product I bought from the store. After a quick email conversation, the staff sent me a brand new item right to my door. Can't wait to come back here again!

Four Mountain Sports is a good ski equipment store, owned by Aspen Snowmass Sports. One of the nicest things is They have multiple locations, meaning that if it is not available at your current location they can usually get it to you no later than the next morning. The rental department offers middle quality equipment. They have a wide variety of high quality clothing and accessories. Their skis for sale are the typical models you will see, nothing unique. Overall a good equipment store.

Top equipment and service. I rented a full suspension mtb and these guys tuned it perfectly with tire and suspension pressure before I headed out. Upon returning there was a misunderstanding with the rate and the manager was really professional and kind in making the situation right. Highly recommended.

Firstly I’d like to state that they did have pretty good customer service, bare minimum at the cash register but the people working in the actual ski tune up section were cool. So overall customer service for me was 4/5, but I would also like to state that I payed for the “gold tune” and received my skis like they tuned it by looking at them and then saying “good enough” and handing them back to me. I don’t know if I messed them up when I was skiing groomers all day but I came home and noticed the same scratches on the bottom as when I put them in. Obviously this is coming from a person who has 1. Never tuned a ski, and 2. has gotten his skis waxed by machinery and tuned by one place. I expected it wouldn’t be perfect, the workers are only human but I still sorta expected them to not have scratches on the bottom when I received them. It’s totally my fault for not saying anything when I looked at them initially but still.overall I would rate the wax a 3/5, and the edge sharpening a 4/5(I didn’t notice anything wrong with it necessarily but it wasn’t a “perfect” job done) mid job but I will be going to another shop from now on, I’m sure they’re used to working with tourists all day and it can be annoying for them but still, I expect that they should be working as if they were their own pair of skis.

Called in last week to see if they offered season rentals for kids. An employee told us that they did but it had to be done in store. I told him we did not live in Aspen but would be there long enough this season to warrant the season rental. The person told me that all they needed was the specifics of the kids and I confirmed that someone could come make the reservations on our behalf. The employee said this would work. Fast forward a week later a friend who is local went in to make secure the rental, the employee he spoke to wasn’t sure and requested the manager. Manager proceeded to rudely say that season rental were for locals only and that we wouldn’t be able to rent. Waste of time for everyone involved, very frustrating. Needless to say we will be finding another rental shop.

After skiing I stopped by Four Mountain Sports as I had a problem with my boots and was not able to buckle them properly. I met with Dan Leuschel who everyone said was the “boot doctor”. He spent a great deal of time with me and made a few recommendations to me. My boots were not only too large on me, but were not meant to fit a narrow foot like mine. Not only was he very professional, but his knowledge was unmatched by any other ski personnel I have ever worked with. I have been skiing for many years so have met with many professionals. Dan fit me with boots that were perfect for me and made a great deal of difference with my skiing. Never have any boots felt so comfortable and fit so well. I would recommend Dan and Four Mountain Sports to anyone looking for boots and skis or need repairs. I will only go to Dan going forward.

The staff here were incredible. Helped give their input on the different mountains in the area as well as got you your gear quick without hassle. They also delivered your gear for free to the mountain of your choice and the pick up was seamless. It was an enjoyable experience and I would rent my equipment again from them!

We had an epic 25th anniversary day thanks to this place. We walked in and the staff were really helpful in setting us up with E-bikes. They explained how to use them and gave us great directions on how to get up to Maroon Bells. It was the most amazing bike trip!!! Our first E-bike ride made us fans! Coming from MN and not being acclimated to the altitude yet, the E-bikes made this ride physically possible. Once we got there we locked them up and hiked 3 miles. Thank goodness the bike ride back was all downhill!!! Gorgeous trail, great equipment, helpful staff. Priceless.

We rented bikes from the Aspen store, and went on a 20 mile trek on the Rio Grand Trail! Such a beautiful trail to bike along - staying by the river for much of it, and just seeing beautiful mountains the whole way. If I did it again, I would maybe bike further from Aspen and take a bus on the return trip (which is mostly up hill). As a casual rider, the up hill in addition to the 8K + elevation wore me down. I can't say enough about the workers in the bike shop. They had multiple workers outfit all 5 of us at one time. They changed bikes when they didn't feel it was the best fit, provided locks upon request, included helmets, and reminded us of the biking rules of the road. The bikes were well maintained and very comfortable and efficient to ride. They were helpful in every aspect and quite enthusiastic to hear about our ride upon return. Great experience.

Great gear right across the street from the ski mountain. Extra benefit: they will take your skis to another ski mountain the next day if you ask them. (Ask for details.) Super friendly, efficient, professional staff, especially the rental team. The blond woman with the nose ring (missed getting her name) was helpful and super easy to work with.

Mick Ohare worst staff member ever. We spent $2100 on ski clothes because our luggage was delayed. I asked if I could return 1 pair of ski gloves still in packaging and he smiled and slyly said no, we can't! Have a nice day! I will never spend my money there again while he is employed. He was the rudest and I will write the company.

This location is just terrible. My wife and I were in a few days ago and the employees attitude was poor and unhelpful. They did not want to rent us any ski gear and were very rude. On the flip side, we had a positive experience at this same store in Snowmass. I hope management gets the employees right one day at the Aspen location.

Avoid this place! Their rental tactics are downright predatory and the management is so sleazy its hard for me to understand how they have not been fired yet. If you like your ski rental experience to feel like buying a used car though, I guess you could go here. I did a 5 day premium ski rental from Four Mountain on a recent trip to Aspen. The rental experience in of itself was pretty par for the course. Skis worked fine and the free ski valet was a nice benefit, though it is on the pricier side compared to the local competition. What makes me give this a 1 is the return. Upon return of my skis, one of the junior employees pointed out that I had a small (emphasis) chip in the base, presumably due to early season conditions. The employee and I both agreed that this was a no big deal minor base repair, (using a substance called P-tex) which one can easily do themselves for the cost of supplies (less than $5). Any shop charging more than $20 for something like this would be highway robbery. At this point, the junior employee called over the shop manager who asked if I purchased the $6/day insurance. I did not under the assumption that given my skiing style, really the worst that could happen is about this, which I knew from prior experience is so minor that most shops wouldn't even bother charging you for it. Boy was I wrong. The manager informed me that I would be charged $65 for a "Platinum Tune" to repair the damage. I asked if he disagreed with my assessment that all that was required was some P-tex, which he did not, but nonetheless insisted that he absolutely had to do a full platinum tune of the skis. Suffice to say, this was obviously nonsense. I grew up racing and used to do part-time ski tech work, so I called them out, and it seems like the manager knew it was BS too. The rough answer I came away with was we can charge you whatever we want, so we will. At a minimum, I'd call this flagrantly unethical, and depending on your view, possibly fraudulent. Especially considering the fact I'm deeply suspicious any shop in fact conducts a "Platinum Tune" for a pair of rental skis. Aspen Mountain should be ashamed to have sales practices like this associated with their brand. These tactics may work on unsuspecting tourists and merely leave them frustrated, but for me it was infuriating to know I was being conned and ensures I will do my best to never give them another cent of my money.

We were quoted $14.95 for a hot wax. This is something we had done in the last year or two as well. Then, when we showed up, suddenly it's $49.95 for a different service and the store hasn't offered waxing in "3-4 years." Just take your skis to Hamilton's across the courtyard and get them done for $18.

Good experience in the end but started out rocky. Reminder that treating tourists like they are a pain in your ass is never ok. Tourists are a big part of what powers aspen.

I had a pretty horrible experience shopping here. The manager was not nice and had poor customer service. It was very uncomfortable how rude the manager was.

Wow. I've never ever been to a ski resort gear rental place with better customer service. It wasn't just one person either. The handful of staff I encountered were super helpful and friendly. None of that local "ugh, tourists!" attitude. On top of that they processed my rental very quickly.

We had a terrible experience renting at four Mountain sports. They gave both my son and I boots that were 2 sizes too small, my poles were too long and they didn't give us the proper card we needed to have our ski lessons. We had such hassles the next day because we had to exchange our boots and jump through hoops to get our lessons. I will never rent though four Mountain sports in aspen. Aspen Sports is a much better choice for rental needs.

I had a free rental coupon and they honored it without and issues. Got my rental skis and poles quickly and without any hassle. I paid $5 for the insurance just in case which I never do but figure for $5 why not. The staff were friendly and the return process was just as easy.

5-stars all around. It does not get friendlier, easier, or better in Aspen. This place has the best location (across the street from Gondola in Aspen) and the ski-tech's were simply awesome. I outfitted up my family of 5 faster than I ever thought possible, and everyone had the right gear. Tony was the manager and he was very helpful because 2 of my daughters don't ski much and he took extra care of them. (Ski boots are supposed to be snug people!) Easiest of all was the free ski valet service to send our ski's back and forth (twice!) between Aspen and Snowmass. And if you need to change gear, they are at all of the mountains. First stop for rentals next time for sure.

Our party of 4 rented cruisers in Aspen. they are conveniently located close to the valley transit system. They had fantastic equipment. We rode the Rio Grande trail and cruised right into Woodys Tavern. Great place to end the ride. Food was great and loved sitting outside. We hiked back 1.7 miles to the Intercept lit and took the bus to our Snowmass condo. Great fun and beautiful trail!

Fantastic service, helpful staff, reasonable pricing, free helmet to borrow, & great advice on what trails to ride. They gave us a 20% off discount for our group, I recommend renting a bike here. It was a quick and painless process, and they even had clueless pedals for my shoes

When another skier mistook my skis for theirs and took them up the mountain, Four Mountains had me hooked up with replacement equipment within 10 minutes. Skylar and his crew made the situation, fast, stress-free, reassured me I wasn't on the hook for any costs, and had me back on the slopes in no time.

Don't hand any equipment in of your own by accident straight thieves and no help if you ask them to go through cameras to see if the employee that you handed it to, stole it they don't care to try. Go to other places for rental for honest service.

Great spot. Very friendly and informative. Bikes were solid and price efficient for a daily rental.

brought board into here to be tuned. They did a poor job, missed a bunch of spots. Sales staff were ...nearly, shockingly belligerent when I said it should be redone correctly. Go to hamilton sports instead where you will be treated properly by professionals, not by a sketchy manager on a power trip. Very sad as this is affiliated with the four mountains of Aspen and the Crown family...tsk tsk..

Poor communication and inconsistant policies and refund procedures! Friendly staff, but felt that we were misinformed regarding refund policy on rentals and lift tickets

Rented a sweet road bike (Giant TCR) for my son, plus pedals and shoes for his girlfriend who was on a borrowed bike. Super service; quick, efficient, went out of their way to be helpful. Got a solid discount (20%) on a half-day rental, great route advice, just an overall fine experience. Particular thanks to Ron and Kelsey (and the tall wrench whose name I didn't catch). Great people. Will use these folks again!