Four Points by Sheraton Juneau

I do not usually leave reviews and much less prior to check out but I wanted to make it a point to leave an excellent one for the magnificent management team of this hotel and specifically Maggie and Kris. As an Ambassador Elite I am used to great service but Maggie and Kris went above and beyond. The level of service has been so outstanding that it’s made it easy for me to overlook the fact that this hotel is about to undergo some remodeling. I can’t wait to come back after the remodeling! Location is perfect, water view unbeatable and gym had all I needed. Thank you Maggie and Kris for reminding me why I am so loyal to the Marriott brand.

Great location. You can walk to anything downtown. The front desk employees are amazing. Very friendly and helpful. The cleaning crew is just as helpful and friendly. They cleaned our room daily and replenished our coffee/tea bar and waters each time. Great place to stay.

Great location and comfortable lodging near downtown Juneau. We flew in late so we didn’t check in until ~11pm. The person working the front desk was very friendly and it didn’t take long before I had the keys in hand heading up to our room. We were on the 6th floor and with our Marriott status, we were upgraded to a room with an ocean view. The room itself wasn’t anything special, similar to other Four Points rooms I’ve stayed in. Everything was clean, the beds were comfy, the shower water pressure was great, and the view was very nice. A few cons: the bathroom was super tight, the pillows were terrible - looked fluffy but became flat as pancakes once you laid on them - and the room didn’t have a/c. I could certainly see why a/c isn’t necessary for a climate like Juneau but was just thrown off that the room was heat only. Luckily it was a little cool out so when we opened the window, we had a nice breeze coming in. The downside with this was the window was right by the street so we clearly heard all traffic that drove by. You can’t beat the location, it’s walkable to just about anything in downtown Juneau. Our overall experience here was positive but the main reason for not giving 5-stars was the price of the room. I get there aren’t many hotels in Juneau and we were here during the busy season, but over $600 a night for budget lodging is absolutely ridiculous. Being a loyal Marriott member, I figured staying at the Four Points would be a solid choice - and that statement is true. But the pricing is insane, charging high end hotel pricing for a budget room with no a/c is just wrong - they’re clearly taking advantage of people visiting Juneau. Not sure we’d stay here again because of the pricing.

Shower didn't work, no hot water. When I tried to call front desk phone didn't work. Called on my cell and this is what I was told about not having hot water. "There's nothing we can do about it. " That's right, this is what I was told. This if what passes for customer service with this generation. Hotels offer 2 things, a bed and a hot shower. You take 1 of those away and it's useless.

We stayed here for three nights and I absolutely will not do it again. $1800 for three nights and the room was really bad. Carpet stained, bed felt like we were sleeping on a brick, pillows went completely flat as soon as you put your head down and the bathroom was tiny. There was also a large amount of hair stuck in the drain from the previous people staying that wasn't cleaned out before we got here. For this amount of money, I expected more.

Positive: The location was nice as it wasn't too close to the crowds and ships but was still walking distance. Negative: The beds felt like wooden planks with sheets on them, the pillows went flat as soon as you laid your head down, the bathroom was tiny as in I couldn't close the door unless I wedged myself between the toilet tank and the counter and the room was dirty.

Hotel location is easy and convenient. Rooms are average accommodations. There is no air conditioning in the hotel so for the summer months, they have a box fan in room but probably need more to help guests. Rooms get hot, windows open at night but the daytime room temp is so bad. The juneau port is fumigated by cruise ship exhaust so be warned about air quality.

I feel like a lot of these reviews are fake because this hotel is pretty BAD. It feels more like a cheap motel and nothing near the bare minimum of a Marriott hotel. It is very outdated and dirty. The entire hotel smells old and they try to cover it up which makes it smell even worse. The keycards always had issues the first day we were there. They only give you 2 towels and they gave us one small bottle of lotion that was HALF USED. The bathroom is very small and the door is pretty much in the way and you can’t move around easily in there. The drains were clogged. The vent doesn’t work and hasn’t been cleaned in what looks like years. (See photo) The floors of the rooms were also very dirty. There is NO AC and you have to open your room window which brings in all the street noise. It is never quiet. There is no breakfast and the restaurant wasn’t open. Paying $700/night, you would expect a bare minimum of Marriott standards for your hotel. THIS IS NOT IT. Do not waste your money here.

I agree with most reviewers. I had very pleasant interactions with the staff; however, the hotel itself suffered a number of issues. Thankfully, the hotel is in a convenient location, and if your room is on the water side, you will have a beautiful view. The bed was comfortable, although the bed skirt was really dirty, and the gym was adequate. That may be where the goodness stops. There is no laundry onsite, but a local launderer will pick up and deliver your laundry the same day for a hefty fee. There is no breakfast onsite or restaurant anymore. For the greater part of my stay, there was no hot water and I visited during winter. I was moved to another room to rectify the situation, but it did not. When I did luck out and get hot water, it would only last a few minutes before cooling off. The second room's heater worked well but had no auto shut off. It would continuously run no matter what temp you set it to, until you manually turned it off. It's not great but not bad. I recommend if it's within your budget and you are trying to stay at a Marriott.

The staff were all incredible and deserve 5-stars! However this hotel, especially for the prices they charge, is very "mid". It's fine. It's perfectly fine. The location is fantastic, you can walk to all the downtown goodies and even to the trailheads! There is just nothing remarkable about this hotel though. The rooms are just OK. The water pressure and temperature in the shower was just flat-out bad. Again, for $120, this would be 5-stars. But for $240? That's way too much. I would only come here if you're an absolute Marriott/Bonvoy points monster. (which...for better or worse...mostly worse...I am)

Love the tea supply in the rooms. But really grossed out by the yellow stains all over the blanket.

Not what I was expecting from a Marriott property... It was clearly built as a different hotel and was converted over to a FourPoints. The room is decent enough, very clean and the staff is super friendly. Biggest frustrations and reason for only three stars: 1. No airport shuttle and it was $35 after tip for a taxi. 2. The room has no air conditioning only heat? I'm on the 7th floor and the room was roasting at 74 degrees. The only option is to open the window to cool it down. I was up five or six nights opening and closing the window because it would get too hot and then too cold again. I'm glad I'm only here two nights and if/when I visit Juneau again, I'm not sure I'm going to stay here again.

Stayed here for five days in early October 2024. The hotel overall is pretty dated and in need of remodel. The location is pretty good as it's walking distance to just about everything in Downtown Juneau! I'd give it 2.7 stars.

Jessica made my day from the moment I checked in. She greeted me with a smile and friendly service that made my day a little bit brighter. The view out my window is amazing and the free breakfast for my Bonvoy status at the nearby Baranof was wonderful. Thank you!

Here it is November, cold and rainy and no hot water in the hotel. They moved us to an another room thinking that would solve it. Nope. Our 2nd room the heat doesn't work, and they had to bring us a freestanding heater. The staff has been more interested in their phones than about solving the issue. The generic response has been "someone's coming to fix it". The only redeeming feature of this hotel is its proximity to downtown. I will never stay here again.

Main problem: No AC. Don't come when the weather is over 65. Room gets to an average of 80+ if you don't use the fans to blow the cool air in. Although, windows do not open adequately get enough air in. Good cleanliness of entire room. Great views. Windows and fans are a bit scuffed. Beds and sheets comfortable. Pillows are great. Bathroom accommodations great. Location is good. The fact that there is the Big Boss Seafood Boil a close 1min away elevates the location.

Convenient location and maid service is nice. Rating is higher because Big Boss Seafood Boil is half a minute walk away. There's no AC so the rooms are constantly at 80 degrees.

It is the only Marriott in the area, so it is adequate if you are looking to use points or are otherwise committed to the Marriott ecosystem. However, adequate sums up at this hotel perfectly. Don't expect anything more. The rooms and the entire property is long overdue for an update. Everything feels beat up. There is no air-conditioning anywhere on the property. Someone told me this is the only four points in the country that does not have air-conditioning. If you are on a higher for room, this may be a problem because it rises and we struggled to strike a balance of finding a right temperature for the room by cracking the window open. This is also problematic if you are on the street side because of noise coming in from outside. I am a titanium elite member at Marriott and felt that was irrelevant. Despite being there during a slow time, I was told when I try to check in at 1 PM that no rooms were available. When I finally did get a room, it was in a bad location and when I tried to switch I was told no other rooms were available, even if I was willing to wait until later to check in. The sheets in my room we're not properly cleaned and needed to be switched. Staff did that and we didn't have any other problems, but we were not happy with the stay overall.

No housekeeping, no ac, no restaurant No bueno ! Key to room doesn't work often - need to reprogram . Just not a high quality establishment

do not stay here!!!!!!!! it smells like sewer and I can't even breathe The supervisor is a bitch and so not customer service friendly A horrible way to start an Alaskan adventure !!!!!!!'

I had a great experience staying here. The staff is super accommodating. It is super close to all the shops in walking distance, and there are views of the water directly across I would highly recommend this hotel due to the vicinity and accommodations. Also their restaurant and bar is great and is onsite.

I found this place because I kept walking by here and it looked nice (from the outside); trust me, it isn't. I was staying at another local hotel and cancelled my reservation. I thought that this place would be a step up. I was wrong. I checked into my hotel. The picture frames were broken, there was trash around the room and it looked as though they were remodeling the entire hotel (including my room) and had me stay in a room regardless of this. I felt as though I was staying in a place that wasn't completed and that they would be working on while I was there. The employee at the front desk informed me that they were doing work on the hotel and updating it but I could still stay there. It seemed very unsafe ... to stay there, as when I walked down the hallway, passed other rooms, and went to mine there were lots of materials laying around i.e. paint, mops, brushes, and tools. The hotel wasn't very nice either. And it wasn't a step up from the other local hotel I stayed at. I was hoping that this place would be nicer. I wouldn't recommend this place.

Excellent location, excellent staff, nice restaurant in the hotel and parking available if you have a car. I really enjoyed my stay here and will definitely stay again. The best thing of all was, hands down, the amazing views from my room. Some of the room views and a bit of Juneau can be seen here as well: https://youtu.be/PeU633Rqt4s

This hotel is amazing. The view from our room looks like a painting and is surreal. Staff were all friendly and awesome, and the attached sports bar is great.

Four Points employees did a great job hosting my college class over the course of a week. They have been understaffed so they were unable to clean our rooms each day but each employee I met was very kind and helpful.

Don't waste your money on this hotel, I booked a water view room For an early December visit and when I checked in they put me on the Mountain side so I told them I had reservations for a water view they said they were full and could not move me. Strange since the place is empty and there was no way they had all the view rooms booked. Bought some cheese and goodies for the room and put them in the fridge the night I checked in and just went to have a yogurt for breakfast and the fridge isn't even plugged in so everything is bad, told the assistant manager and all she said is we're very sorry and offered some extra Marriott points and she'll speak with housekeeping but the cord on the fridge was still wrapped up so it was never plugged in. I don't collect points and never even addressed the problem of not getting the room I booked so if you want to stay in Juneau stay at the Best Western or Ramada or there's a great little place called Grandma's feather bed in which is a Best Western property and are a lot kinder there. I come to Juneau for business and on my future trips will spend my money elsewhere.

Air travel in Alaska in the winter is an iffy proposition at best these days. On Friday November 8, 2019 I was on alaska Flight 75 from Seattle to Alaska and for the first time in 17 years after nearly a 100 flights, suddenly the pilot was not able to land in Juneau due to fog. What happened to the plane'r radar and other systems that made them suddenly unable to land in a fairly standard situation in Juneau, fog as thick as pea soup? When in the past they have landed in that and far worse? I live in a small town, that is a four hour ferry ride away from Juneau or you have to take a little puddle jumper air taxi that only travels on clear days. These days the ferry only travels once a week and clear days rarely happen in the winter. So this means I cannot now get home for another week. What threw salt in this wound and the real reason for the 1 star review. I had booked my overnight stay as I waited for the ferry on Saturday through the Alaska Airline concierge service a month ago when I made the plane ticket based on their prompting when I had purchased my plane ticket. Hotels in Alaska have every time in the past when there are weather related travel changes have cancelled and refunded any fees - but this time the Four Points by Sheraton did not allow a cancellation nor did they provide a refund. DO NOT use this service. Hotels in Alaska when you book with them directly routinely work with you when you have very typical weather related travel delays.

Monopoly rents knowing it's Alaska in July but would expect better facility for that price. Recent stayed at Sofitel in Chicago for exactly same price Upgrade to junior suite 100 sq foot marble bath separate glass shower. Hérmes toiletries. Not asking for same in Alaska but for $350 at least make an effort.

Ah, Four Points. This one has seen some better days, but as the only Starwood in Juneau and thus the only place I could get rooms for free (a good thing, since the paid rate was pretty ridiculous and the points rate was very reasonable), it was what we went with. The rooms were fine - clean, comfy, all of that. No major complaints here. No A/C, which is not a big deal in Alaska, but we were there on a bit of a warm day, so I was happy there was a fan in the room. Bathroom...worked but could use a remodel. Rooms just feel pretty tired. Although I will say that the attached restaurant (which was where the included breakfast was served) was pretty good. So, there could be some improvement but, all in all...it was fine. Would I stay again? Sure...but to be honest, there isn't quite enough going on in Juneau to make me need to go back in the near future.

Horrible hotel... one of the most expensive one and they don't have air conditioning... the excuse they don't need it. But the other hotel which is cheaper have them... poor management ... no customer service ... all u can see is electric fan all over .. Sheraton should take this property off their list... it's a shame ... DoNt waste ur Points and Money here !!! Stay Away!!!

Stayed here for an overnight prior joining one of our Cruise ships. It has all amenities needed, as I am in a hurry the bullet points - Clean both the room and bathroom - Bathtub/Shower combo in a small bathroom with hairdryer, soap and lotion (individual) shower gel/shampoo/conditioner in a dispenser - Bed linen is good and the use duvets instead of blankets - Blackout curtains - Fridge no mini bar - coffee maker in the room - Bottle of water free of charge - HD TV I think 40+ with cable TV - Free wifi - Close to the road in case you are sensible to noice you should ask for a room opposite the road - walking distance to town - Sports Bar in the hotel for BF/lunch and dinner Nothing special, but a good property for short stays (IMO)

My family & I stayed here for a long weekend away from home. We had a clean, comfortable, waterfront room on the top floor. I'm a titanium member and received two free standard breakfast at the restaurant each day. The food was great and we had dinner and takeout pizza from the restaurant too. One night we walked one block to downtown and ate at salt restaurant. There are several small shops downtown including a drug store and a liquor store. A lot closes in the off season but we found plenty too do in the area. The glacier is a quick drive and perseverance trail isn't far from the hotel. I noticed many mentioned the hotel has no air conditioning. I wanted to mention that it isn't usually needed in the area. The coast is generally cool but there were a few record breaking temps this year. I noticed two fans in the room. I enjoyed this hotel and would come back in a heartbeat!

This is a totally fine place to stay while in Juneau. Our room was nice, recently renovated - I highly recommend getting a water-facing room, it's very much worth the extra cost to have a nice view. The staff were friendly, but not super focused or proactive when it came to customer service, though I think that is more reflective of the general Juneau attitude.

I stayed here March 11-15th, 2018 and although some of the renovations are nice they are missing the details. The bed was the worst part. I'm guessing the mattress is over 5 years old. The edges are about 4" lower than the middle and it's lumpy. The pad they put under the sheet is creased thick felt?? The sheets and pillows are fine, although they weren't changed once during my stay. Housekeeping forgot several items including towels, the shower rug, cups, and tea. The free SPG bottle of Aquafina is great when you get it, otherwise it's $3 at the front desk. I've been coming to this hotel for a dozen years and it's always been a 3 star place. The new restaurant is way better than the past few. Improve the housekeeping and mattresses and it could get to 4 stars.

Decent hotel the whole place is neat and clean, nice gym the "mountain view" kinda sucks specially when is foggy outside but is cheaper than the ocean view

The location is great. Some front desk people super, others eh. I should be happy they are working. Stayed there June 15-17, 2021, so before the cruise ships returned. Town is just starting to open up. No air which usually isn't a problem. We had glorious weather & air would have been nice. Rooms seemed clean, but definitely could use some sprucing! I agree with Sean B, adequate sums up the hotel. It could have been so much worse, wasn't awful, it just served the purpose. Again, location is great.

Such a wonderful place to stay in Juneau. I always stay at this hotel when I am in Juneau. This is a 3 star hotel and Alaska and one of the best hotels in town. If I can not get into this hotel, I stay at the Baranof

I'm actually STILL dealing with this bill and my missing points almost 3 weeks after checking out. The hotel is in a great location and management is fantastic, but the front desk staff really managed to muck up our bill something awful. While I think (knock on wood), it's now straightened out, I'm still trying to get credit on my Marriott/Starwood account as those points didn't get applied - even the ones offered for skipping housekeeping, which we did. So I continue to fight with this hotel on this issue. Not a great experience overall.

Nice clean hotel, very friendly staff. Decent views of the water.

No AC, which I get you typically don't need in Juneau BUT if its 85 degrees you need climate control. Also, the hot water doesn't exist. The locks close on the door from the inside so often the front desk has special tools. Solid two.

Pros: The lobby is nice and the restaurant downstairs is decent. The rooms were clean. The sheets were fresh and seemed to be relatively new. Minor updates to bathroom. Nothing was unclean. The staff was young, but nice and seemed as helpful as they were capable of being. Cons: The rest of the hotel has had zero attention paid to it in a long time. Both of our rooms had very poor ventilation - the windows barely opened and there is no A/C (SE Alaska does in fact get warm in summer, especially when you are trying to sleep in a REALLY stuffy hotel room). They put a standing fan in one of the rooms but it was super cheap & rattled all night. Not a good night sleep. They have black out curtains (important when the sun is out until at least 10pm) but if you draw them closed you end up covering the tiny bit of open window you have for fresh air. So take your pick - air or darkness, you can't have both. Lastly we forgot a back pack on a chair in the restaurant by mistake and went back 20 mins later and it was gone. This is NOT the hotel's fault, of course. But it's weird that a restaurant with only 6-8 patrons at the time can not keep an eye out for stuff like that. The staff at the restaurant were less than friendly. All this said there aren't many hotels in Juneau and I'm sure there isn't much of a choice beyond this Sheraton. They might be aware of that...

Its a good hotel to stay in Juneau. Location is great; its close to good restaurants and other popular hiking trails. The rooms are clean and well maintained. However, I would not recommend using their Concierge service(Keli's Concierge and tours). I used it for booking a glacier and whale watching tour. They overcharged me in the name of convenience, credit card usage and other fees, though claimed otherwise . The agency conducting the glacier tour is just opposite to the hotel. Walk few steps, book directly at tour agency counter and save $$.

In May 2018, my husband and I went of our honeymoon here and my dad gifted us our whole stay. My dad is a platinum member of Marriott (which is with this hotel) and said we should be treated as if he were there. That was far from what happened. Platinum members get a complimentary breakfast and management was a little hesitant to give us vouchers for the breakfasts. We also didnt get our room cleaned every day. They would clean the top floor first and since I am on my honeymoon we had the "do not disturb" sign on the door because once again; honeymoon, and they're supposed to come back later when it's down which didnt happen. I talked to the front desk and they mentioned that they had a large amount of check outs that day and couldn't get back to my room, which the time that would have been used to clean our room should have been the same time they finished early. They even mentioned that we shouldn't be getting the benefits of a platinum member because the member isnt with us.

Nice hotel and great location. Rooms were clean and service was great. Best hotel in area. We had a water facing room.

Hotel was nice. Bathrooms could use an update. Getting 4 stars because the girl that checked us in was very rude the whole week. Her name was Vanessa. She was very condescending and looked like she hated all of the guests every day we saw her. People would ask questions and she'd look at them and us like we were dumb...extremely abrasive and definitely not a good representation of the Sheraton brand. I'm a Starwood member that stays at Sheraton all over the world. Not pleased with how she treated your gues

Although we like the Sheraton just fine, I don't usually take the time to write reviews unless I am REALLY, REALLY IMPRESSED AND APPRECIATIVE. So in this case, I am writing this review to give a shout out to Keli's Concierge & Tours which is located in the lobby of the hotel. (However, you could contact her no matter where you are staying.) We feel so lucky to have connected with Keli before we got to Juneau. She gave us so much valuable information to help us with our plans, and she has done so much for us during our stay. Keli knows the area and the best people so well. In addition to booking fabulous tours, she will give you great advice on dining and free places to go. She is truly interested in making sure that visitors enjoy and make the most of their Juneau visit. We have done so many things because Keli suggested them--things we would never have thought of doing, but things that proved to be such fun! 100%+++ recommendation of Keli, and so grateful for her expertise and genuine desire to help!

It was frustrating that the front desk staff couldn't change my room to be further from the elevator as I requested, even though it was lightly booked. When asked why not, the front desk attendant gave a vague answer about the "system" being screwed up. I am very noise sensitive and did not want to be where I could easily hear the elevator. Otherwise this is a decent hotel.