NoniFayyaz
Google
The Four Points by Sheraton Lahore is a gem of a property. I have stayed here for years and enjoyed my recent six-night stay immensely. The hotel’s greatest strengths continue to be its excellent staff, central location, and consistently delicious food.||The service at the hotel is outstanding. The staff is genuinely warm, caring, attentive, and very professional. I would especially like to recognize Hassan Ahmed (Housekeeping), Amir Ashraf (Laundry), Ahmad Ali (Front Desk), Monazza Sheikh (Room Service), Muhammad Fayyaz (Bell Desk), and the entire staff at the Lahori Gates restaurant.||The breakfast buffet at Lahori Gates is excellent, and offers a wide variety of Pakistani and continental dishes. It is truly remarkable that the staff remembers my preferences from one stay to another. I rarely see that kind of attention to detail in hotels and value it greatly. It significantly elevates the entire dining experience.||My room was very comfortable and perfectly fine, even though it was not a suite. I should mention that despite being a lifetime Titanium member, I have not been able to get a suite upgrade on my last two stays. That said, I was given a spacious Executive Floor room, which I liked.||There are a few areas where the property shows its age. Some furnishings and fittings feel dated, including rotary-style knobs for the lights and older telephone sets. The hotel would benefit from upgrades and replacement of outdated fixtures, particularly in the guest rooms and bathrooms. I also found the toiletries to be of poor quality, and I ended up using my own.||One other small issue was the Executive Lounge, which had somewhat unpredictable hours for tea, coffee, and snacks. The hotel did make up for this by offering tea, coffee, and snacks through room service when the lounge did not have food available. The food that was sent to the room was actually better than what was served in the lounge, but the convenience and speed of simply walking into the lounge for a quick bite was missing.||The familiarity, the location, the excellent breakfast, and the very warm and professional staff more than make up for the few shortcomings, and this remains my favorite hotel in Lahore. I will be back, and I highly recommend the Four Points by Sheraton Lahore.