Four Points By Sheraton Lhasa

Comfortable, well-maintained and clean hotel in the area at a cheap price. As we took flight to Lhasa instead of train, it's crucial for us to get enough rest to get used to the high altitude conditions. In the first two days, we were even unwilling to leave the hotel room and ordered room service meals only, and the quality of food is not bad too.

The rooms are clean, tidy and well maintained. The heater works well which in Lhasa is a nice comfort. Bottled water is supplied and included in the room costs. Close to Jokhang Temple and walking distance to shops and cafes. The bathroom is fairly wheelchair accessible and can be managed independently, but there are stairs to enter the hotel at the entrance and assistance is needed. Staff were very helpful and assisted with all requirements needed of the wheelchair. Overall a good stay and would recommend four seasons to other travelers..

Took a vacation in Tibet and decided to have a better hotel (not too expensive) while resting in Lhasa, glad that we made this hotel as our base. Vividly recalled that we were half dead arriving at this hotel as we went over a 5000M mountain pass and all of us had the high elevation sickness, once check-in (was quick and front desk offer each of us a cup of tea), we hit the bed immediately and skipped dinner! As it was low season, we also got upgraded to a nicer/bigger room (platinum member helped too). The hotel is located in a quiet street with an unsuspecting facade - we couldn't even relate that to an international hotel when we first got there; I assume the inconspicuous facade is due to the adherence of the building code in that area?? The interior of the hotel is better but not of typical grand scale that one finds in other major Chinese city. Location of the hotel is good though, it is not far from Johkang monastry and Barkhor Square; less than 3km from Potala Palace. There are some local restaurants nearby too - important to note as the hotel's only restaurant has limited menu for lunch and dinner during low season. We have read about the quality of service at this hotel but found it acceptable (clean and staff politeness) - though we found a torn hand towel being offered in the room; it should have been discarded. Breakfast spread is acceptable but assuming the place will be crowded during peak season's morning. For those who have high elevation sickness, note that there is an in-house clinic within the premise and hotel guest can rent an oxygen tank in the room for a reasonable price, something one might need traveling in Tibet. Based on the service standard in Tibet, we think this hotel is deinitely above average and for its price, it is a good value stay and made our list.

I stayed here for a short holiday for 4 nights recently. I liked the location a lot as its in a quieter area. This hotel is quite old and needs a lot of upgrades. Rooms were fine and the hot water took too long to come whenever I opened the faucet. The carpets on the elevators and hallways all seemed to be very old with a lot of stains everywhere. They all smell of smoke which was extremely unpleasant.||||The front desk staff was good and fast with our checkings and checkouts. She did say due to the winter and low season they have a very few staff working there at the moment. The rest of the staff barely spoke any English. With Lhasa's high altitude and dry air, I ask for more water than the normal amount and the front desk lady made it happen which was good.||||Breakfast wasn't great. Choices were very little and mostly were Chinese type dishes. The drinks and coffee often ran out and by the time they refilled it, I'd have finished my breakfast. Plus it was hard as no one spoke much English there. Bread items were not very fresh and they gave me very oily slices of bacon. I asked for a scrambled egg but it was just a fried egg shredded into pieces.||||I was having a short meeting at the restaurant with a local friend at one afternoon and staff came and said 'you cannot meet here' and we had to go out. I have been in even 2-star hotels and they politely state their case, reason and show us an alternative. We came to the lobby and were showed a room where we could meet. The couches and tables all were very dusty.||||I've been to Tibet many times and I know most properties there all are way below the star rating they say in comparison to the international standards. Not much here if staff will greet you or ask you how your day went. My suggestion is to greet and offer tea/coffee which makes the stay much nicer.||||Without a doubt I state this hotel at its state should not be a sheraton name if it is then its got to do a lot of upgrades which rests in the hands of the management. Property is nice and on the positive side I do see potential. I hope changes are made here.

Selected a room on the main floor off the courtyard. Room was clean & quiet with a nice bathroom. Hotel is located on a quiet street. Convenience store & bank across the street. One block to additional services & resturants. Breakfast buffet (included with room) opened early & provided all the Chinese & Western basics. Front desk staff were hit & miss thank goodness for Stanley!

I had 2 different rooms over 3 nights based on multiple stays and found this hotel to have several positive aspects as well as some challenges. ||- Room size: The rooms both had ample and varying sizes.||- Room condition: One room looked like it was either updated / did not look very “worn” while the other definitely looked well used.||- Room - sound: I could hear my neighbors (talking, coughing) which was a slight issue / something to note if you are a light sleeper/ annoyed by such items.||- Bed: Very comfortable.||- Staff: Very helpful and friendly ||- Breakfast buffet: Good selection and quality that seemed to vary a bit every now and then. ||- Location: Very nice||Overall: This was a decent place to stay and one that would be considered for future travel this way.

Check in was ok. Our room was large, but not very clean. At the breakfast room: the coffee maker did not work, was leaking all over the floor & the workers had no clue how to make it work properly. The tables were cleaned, but the table mats were dirty, as were the chairs & seats. The food was mediocre. the second day that we were there (April 26th 2019), we came to our room & the room smelt of some thing burning.It seemed to be the humidifier. I spoke to the attendant at the reception desk, who was busy looking at his cell phone. He seemed disinterested, called the cleaning lady, who told me the smell was because of the sun! (Temperature outside was 68 degrees)! I asked the receptionist, who seemed more interested in his cell phone than what I was telling him, to please come to my room to check the situation out. He said no, I will give you another room, which he did & went back to his cell phone! Sheraton should be embarrassed to have hotel staff like that!

Recently stayed at the Four Points by Sheraton in Lhasa. Although it was reasonably clean, the corridors smelled of smoke and our room was windowless. Additionally, the communal areas were derelict and desperately in need of updating.||However, the continued advertisement of the Oxygen restaurant (even six months after it closed) is extremely disappointing. One expects a hotel restaurant from a Sheraton (and in many ways this does not meet the standard of a Sheraton). We were very excited by the prospect of a surf n turf + sushi restaurant and it was the primary reason why we booked the hotel.||Finally, we had booked a twin room only to discover on arrival that for some reason they no longer had any twin rooms available. Very disappointing that we received a different room than advertised.