Four Points by Sheraton Nairobi Hurlingham

My daughter and I stayed here from Aug 14 - Aug 16, 2025, and Aug 18 -Aug 20, 2025. The facilities were amazing, modern and clean. The customer service was also excellent. We were greeted with smiles every time we left and came back into the hotel. The staff engaged us on a personal level, talking about our families and our planned activities in Nairobi. They were always willing to help us with any request that we had. Meshack was a standout hotel employee who went about and beyond. Eeverline, Dinna, Faith and Valentine were also great. If we ever return to Nairobi, a stay at this hotel would be inevitable.

I had a wonderful experience during my stay, and I would like to sincerely appreciate the hotel staff Everline, Meshack and Stanley for their exceptional service. From the moment we arrived, we were warmly welcomed with genuine smiles and professionalism. The front desk team was efficient and accommodating, ensuring my check-in was smooth and quick.|The housekeeping staff did an excellent job keeping the room spotless and comfortable throughout my stay, always attentive to detail. The restaurant and service staff were equally impressive—friendly, courteous, and always willing to go the extra mile to make us feel at home.|What stood out most was the consistency of the hospitality shown by every member of the team. Their kindness, professionalism, and dedication truly made my stay memorable.||I would also like to appreciate the small gesture for making my birthday weekend memorable. ||We are very grateful and will definitely choose this hotel again.

I really enjoyed me stay! It was easy and quick check in. Comfortable rooms. The best part was the super friendly staff! Everyone greeted me with a smile and super helpful. The rooftop pool was also relaxing with a good view and the fact there was a restaurant on site (that served pretty good food) was convenient too

Amazing hotel, I can’t say how many stars but it’s absolutely cozy, the room is comfortable and has what’s needed (lots of water, tea&coffee, safety box, spacious bathtub, minibar, very comfortable bed and pillows) Pablo restaurant is open 24/7, they serve such a great and tasty food that I started gaining weight! The laundry service is fast and reliable. On the 7th floor there’s a lounge with a beautiful view on the surroundings, a swimming pool and DJ music. You can join the parties here as well. Happy hour allows you to have 3 drinks and pay for 2. What’s is outstanding in this hotel is the staff - I feel very welcomed and taken care of! Such hospitality is a gem! Whatever you need you get the same moment with a sincere smile. Love my staying in here ❤️ Thank you very much, team!

A beautiful hotel - we quite enjoyed our stay. All staff are very friendly and social. There was always someone checking on us and inquiring if we needed any support, especially at the restaurant - a nice professional touch. The receptionist, Joy, is very welcoming and super supportive - very flexible and gentle in her approach. We did not stay for long to experience all the amenities such as gym and swimming pool. We will next time we visit this well run hotel.

I had a great stay, uncomplicated processes, the staff are friendly and helpful. Everline at reception and the man at the pool stand out as excellent.|Easy access for my busy schedule within the city, very comfortable rooms, lovely heated pool, tasty breakfast catering to specific dietary needs.

My wife and I stayed here for two days prior to our trip to the safari at Amboseli. It is conveniently located near Wilson airport, which is the smaller airport with flights to the safaris. Even though it is not a newer hotel, we found the rooms and common areas to be very clean and kept up and also updated with new modern decor. The ceilings in the room are higher than normal which I like, as it gives a larger and more open feel to the space. The dining area had both indoor and outdoor seating, and the outdoor seating area was surrounded by beautiful trees and greenery. We are from the US, so we were glad to see the TV had some channels that covered American news and sports. But it is the extremely friendly and welcoming staff that stood out most of all. We have traveled around the world, and this hotel staff ranks a 10/10 for us. Their warmth and kindness was truly next level. We would like to thank all of them by name because they are very deserving and apologize if we missed anyone. Grace, Olga, Jane, Emma, Jane, and the cooks: Danstand and Benjamin. We highly recommend this hotel for your travels to Nairobi.

Our stay with my friends was fantastic. Diana was very helpful and welcoming. The staff were very friendly and all facilities were incredible. The breakfast was top notch. We will definately come back.