Four Points by Sheraton Orlando International Drive

Love (our receptionist at check-in) was awesome. We had a late flight coming in and just wanted to get some sleep before the long day at Universal. She was kind, answered all of our questions and made sure our room was ready. The hotel itself is also clean and comfortable and conveniently located close to all the awesome parks. If you’re not staying at a park resort, this is a great affordable option. They also have shuttle buses that take you to the parks.

I had a fantastic stay at this hotel. The room was spotless, the bed was extremely comfortable, and the view was great. Service was fast and efficient from check in to check out, and the staff went above and beyond. They were friendly, helpful, and professional. Parking was convenient, close to the hotel entrance, and there was always a spot available. The location is perfect. It is just a quick 3 minute drive to Universal Studios, and you are also close to a wide variety of restaurants and activities in the area. This hotel checks all the boxes. Clean rooms, great service, ideal location, and a comfortable stay. It is now my go to spot whenever I am visiting Universal.

I've probably stayed here a total of 4 times in the past couple years .. Always been a pleasant and Comfortable experience for my wife and I . Checked in 5/17 - NO ISSUES WHATEVER, EVERYTHING WAS PERFECT check out 5/18 .. I know 11:00am is the check out time ... So I got up @ 10:00am i'm in the restroom brushing my teeth at 10:23 and I hear a loud noise ... & look out the bathroom door to my hotel room door being closed by personal... Luckily I had the dead bolt lock on or they would have walked in on me ( thankfully not naked ) .. mind you THEYN DID NOT KNOCK prior to attempting to open my door .... So i looked out the hotel door && heard a faint voice saying " sorry (my room #) .. I get back to the bathroom && No more than 20 minutes later yet again another person attempts to come in the room as we are getting dressed ... I understand housekeeping has a job & I respect that .. but a knock would be GREATLY APPRECIATED ... Especially if check out is not until 11:00 am .. other than that situation we will be returning guest & will recommend this hotel .

This had to be the nicest hotel owned by marriot that we've ever stayed in. It was so unique! You walk in to a mini Riverwalk in the atrium with park like setting. There is a restaraunt in the lobby (but we didn't eat here). A shuttle runs every 30 min between the hotel and airport. Rooms are spacious. Had a eat in area with microwave and air fryer. Table, couch and TV in *living room*. There is also a chair, closet, dresser and TV in the bedroom area. Bathroom is smaller but works. Shampoo, conditioner and soap supplied in shower. There is a indoor pool, good size gym, and office area on the main floor also. Definately would stay here again when in Tampa! Close to downtown (less then 10 minute uber).

THEY STEAL! Do NOT stay here. I was in the process of a move so I took everything out of my car thinking it would be safer in my hotel room. We left after two days, and when I got home and started to unpack I noticed my cash, designer sunglasses and passport were missing! I remember putting that specific bag on top of my suitcase in the closet. Again, thinking it would be safe. Sadly when I contacted the hotel they said they would call back and never did. When I tried to reach Hilton though the app, all are independently own and said they couldn’t do anything. So if you decide to stay here hide your valuables in your car or hide them real good because they know most of the people stay at this location and are gone at the parks all day.

The location was great. In the center of shopping, dining, entertainment and fun. Universal is close, there was another amusement area across the street, putt-putt golf next door and most of the amenities you want right on site. Rooms were comfortable, spacious and accommodating. Staff was friendly, accommodating and knowledgeable. I did have 2 issues tho: 1- there is only 1 microwave to used in the facility downstairs in the lobby 2- my room on the 20th floor had a great view of Orlando but the windows were not as clean I would have preferred Other than that, do not turn down an opportunity to stay

The rooms were a little older. The staff was very friendly and accommodating. However, the reserved rooms were not clean as requested during the stay. Management did all they could to accommodate the error with extra towels. Overall I would recommend this location.

Nice location adjacent to International Drive convenient for a lot of attractions . The staff friendly and professional. The room was quite large and had most mod cons , The coffee making was odd as it was on a chest of drawers without any electrical connection and there were no obvious places to plug it in other than the sockets by the floor. The bed was comfortable but the curtains and blinds did not keep out the light. Parking is extra at nearly nineteen dollars a day which caught us out

I stayed at this hotel and received a call in the middle of the night, at 3am to be precise, saying that my car was parked in the restaurant's parking lot and that I had to move it to another parking lot. What a horrible experience, waking up in the middle of the night to move it to another parking lot... It's regrettable that this hotel provides its guests with no information. Never again... Me hospedei nesse hotel e tive uma ligação no meio da noite, mais preciso as 3am, falando que meu carro estava estacionado no estacionamento do restaurante e que tinha que mover pra outro estacionamento, que experiência horrível acordar na madrugada pra mover corro pra outro estacionamento..., lamentável essa falta de informação desse hotel para com seus hospedes, nunca mais....

The rooms are a little outdated and the hallway had an odd smell... but not the worst! The receptionist were always very sweet and there were always many things to eat near the hotel. Good location

Huge shout out to the lovely front desk ladies Maria and Eve! Maria was so welcoming when I arrived. With a big smile and a genuine warm welcome. I did have a blonde moment and forgot my credit card in the car. When I returned Maria was already assisting the next guest. However, the delightful Eve completed the rest of my check in. She made the short process very personable as we chit chatted about Marcos's traveling fishing trip and how we both need a vacation right away. At checkout I had the pleasure of interacting with Maria again. She had such a warm welcoming smile. Even when she was handling a somewhat difficult guest right before me. Please make sure these ladies are recognized for really showing what Marriott and Sheraton quality guest service is and up holding the gold standard. YOU ROCK MARIA AND EVE! P.s.- please give Marcos a big hug from me when he returns. He's another hotel gem that can really make you laugh!! Have an excellent day! Jacob C.

We had to stop on our way back from the keys and I found it to be a nice, one night stay over for my husband and I. The air conditioning worked great. The service could have been a little better especially for those staying longer but it's right by Universal.I would recommend for a quick stop.

We stayed here from 1/23-1/28. The room was descent. Clean, no disgusting stuff, quite, and has a friendly staff. The reason for 3 stars are the following: We asked for maid service after two days and no one came. We ran out of towels and toilet paper. Their coffee pot needs to be cleaned as it gave an after taste. They need creamer and more water in our room. I also got a $60 charge that I am not sure what for as there were no email receipts explaining it. Overall, it feels safe, the lights on the parking lot is just enough.

I would definitely stay here again if I were gonna go to Universal. Location is perfect and also has a shuttle service to and from the Universal Parks. The rooms were clean, updated, but maybe had slightly thinner walls as I could hear neighboring rooms conversations. There is a decent sized pool, and close to a Dennys and IHOP.

It's a nice hotel and the staff is very friendly. It's a little older, it's been around since the 1970's! They have a pool that they claim is heated but it was cold to swim in at night. They have a fun splash pad for the kids. The rooms are pretty basic but it's a pretty view from pretty much any rooms in the hotel. It was also not a bad price, only $89 a night. It's clean for the price, the showers have shampoo, conditioner, soap dispensers and they have bigger bottles of soap to wash hands and lotions. Breakfast is not included in the hotel price, it's $18.99 buffet. But IHOP is right across the street. We would stay again!

The first time I visited this place was around 2013 after making a 4 hour drive from Miami, it was around 12am, I was tired and needed to rest as I was planning on going to Universal the next day. I arrived and was greeted with an amazing smell of the hotel lobby that I am still trying to figure out what it's called to this day. After a 30-40 minute wait while the staff tried to find my reservation, I finally got to my room. Nice view of the city, clean room. Wasn't really all that extraordinary. The next morning I went down to the continental buffet breakfast which was nice, you waited to be seated and was asked what you would like to drink. Then you had the option of ordering food from the menu or just getting buffet. The buffet consisted of scrambled eggs, sausages, bagels (with optional Philadelphia cream cheese) hash browns, and other stuff you'd usually get. I've been going to this same hotel for a couple years only recently have I decided to explore other options due to the service sometimes being worse than other times. The rooms were somewhat still dirty, and there was even a time where the lights in the room were broken. Overall, the hotel isn't anything special, good room, it's close to your favorite theme parks of Orlando and it offers a great buffet.

My wife and I stayed here Dec 23-25, the hotel is very nice. We had stayed here before and had an issue with marijuana being smoked in the hotel. Happy to say, that was not an issue this time. We enjoyed our king room on the 18th floor overlooking the Orlando area. The only thing I would say, we did not have a refrigerator in our room and had to ask for one after checking in. Other than that, it was a fantastic stay, the morning breakfast is very good as well.

I travel all over the country year round, and this place has the worst customer service. To much stuff to write about but I will never stay at a Four Points again. Management have attitudes I can o do without. DO NOT STAY HERE, there are plenty of BETTER hotels all around this area.

I had a one-night stay here and probably wouldn't have wanted to stay longer than that. The staff I encountered was friendly, and the lobby area was clean, but the hotel shows its age and lack of refurbishment beyond that. My room was on a higher level, as requested, but it was in significant need of TLC. The curtains has multiple red and brown stains (and you had to reach behind them to pull down blinds), and the table looked as if it had been hit by a hammer repeatedly. Common touch points -- like the remote and phone -- were sticky, and I even had to wipe something off the pleather headboard. I also noticed that the map for our floor (the one posted beyond the elevator) was incorrect, which is concerning. I was also disappointed to have to pay for parking when the lot was small, difficult to navigate, and shared with other businesses.

Location, location location. This is the best thing about this hotel if you are going to Universal. This is the kind of hotel that "gets the job done". Meaning, nothing spectacular or memorable but a clean and comfortable place to spend the night. Lobby was clean, the room could use a little more cleaning but it wasn't terrible. Staff was friendly and accommodating.

Great service especially by Alex for breakfast. That guy is very helpful and attentive. Everyone at the hotel is very nice in general i would recommend. My only issues were the room, which the curtains couldnt close fully, which limited privacy, no fridge and the toilet was making noise all night. So thats why it was just okay for me.

We needed a 50th stay to get platinum status so we checked out this four points. Read a lot of reviews aNd they were all over the place. For us it was a pretty good stay. Rooms were clean, staff was friendly and accommodating and the price was good. We got upgraded to the top floor suite. Amazing views! The pool bar has great prices for drinks. $3 beer is a steal anywhere in Orlando. Over all our stay was great and we will be back as this is in walking distance to some cool stuff.

I had stayed here when this hotel was first purchased by Marriott, and of course they have made it worse. The price for parking has gone up 33% in less than a year. They charge a ridiculous amount for their breakfast buffet (you can go to Denny's 2 blocks down and get a much better breakfast for less). Housekeeping has been dramatically cut back and the hallway carpets are dirty and stained. This is a great hotel if you like kids running up and down the halls screaming. I won't stay here again.

19 floor. October 2021 Pros: The check in host was extremely friendly A clean, comfortable 4points room and product. Location to Universal property is excellent (I believe a 20 min walk); location to International Drive restaurants is excellent also Free parking is appreciated A nice pool area. Refrigerator in room Large restrooms in guest rooms. Cons: I personally can't stand the "signature scent" of the common areas and products of the 4 points brand. The shuttle to the Universal parks has limited time slots and only goes to the park in the morning and leaves the park in the early evening.

The picture of this hotel at night was a clever marketing tactic. During the day, you can see how old and worn this hotel is. Our room was clean. The bed was fine. However, the room was not functional. Our bathroom door did not close unless you threw your body into it. The shower was lukewarm. There was not a mirror in the outer room. This presented a problem when three of us had to get ready for the airport at 5:00 am. We ended up leaving late and I had to put my makeup on in the car. Overall, if you are looking for a clean, cheap place to stay this place is fine.

This place has been a nightmare so far. We have had to switch rooms more than three times. Our first room had a crack in the floor of our shower as well as a leaking toilet so whenever someone would flush water would spill out all over the floor. The second room we were given had no AC whatsoever (it has been in the mid 90s which is a big difference in temperature for us). Not to mention how extremely tiny the bathrooms are. You don't have any space to get out because the door almost hits the toilet when you try to open it, you have to stand in between the toilet and the shower to be able to open the door. There has also been some problems with the elevator. It has been taking way too long to come to our floor when there are only 5 floors. Once we have gotten into the elevator the doors also take a unusually long time to close.

I stayed on the 16th floor. I planned a staycation in Orlando that I needed to extend and Universal was right across so it was an easy move. The property itself looks old. The hotel room initially had a weird smell like roach poison that went away later after I sprayed some air freshener. The room was clean, bathroom spotless. The beds were exactly what I expect for a Four Points by Sheraton. Incredibly soft and comfortable. I didn't realize how firm my mattress was at the last hotel until I hit this bed. Parking is a little weird. You need a permit and it's $10 a night to park. I read online parking was free so that was weird, but not a huge deal. The parking lot seems a little sketchy. On the day I was checking out they were having a car show in the back parking lot as well, which I thought was a little weird. The staff was friendly though, held my luggage on the first day so we could enjoy Orlando. My overall experience was positive and the price wasn't too bad either! I think they should upgrade the property and give the place some more love. It's conveniently located to the theme parks and the highway. Not bad at all.

1990 Wants their hotel back! Calling this a "historic" hotel is much like calling a Ford Pinto a "classic" car. The few amenities that a fellow traveler shouldn't necessarily expect is a working television or telephone. The television has no sound and when you call the front desk it took seventeen calls for anyone to answer. BUT, on the seventeenth call the real corporate magic really took off by letting me know that it was easier for them to move me, two kids and a dozen bags to another room on another floor OVER exchanging the whopping 14 lbs television?? I declined to move due to the late hour and long day of travel (obviously no one asked to help move us). She did say that she would "pass along my information to a manager to fix the problem after I checked out"!? LOL! The only other problem I had was a small case of the entire hotel floor and room smelling like bleach and old middle school cleaners. On a scale of 1 out of 10, the smell isn't much higher than an 8. The light aroma lightly rocks to full awake most of the night which is a bonus if you have a lot of presentations or expense reports to work on instead of sleeping. This is one of those places that you have to constantly turn lemons into lemonade. I'm thankful for a roof and HVAC, but not much more. PS. if you need kleenex or papertowels....... they said they were out of those too but they might be able to find some in the morning. For all business travelers, there is a dry cleaners only a few blocks away in the unlikely event you bring any of your clothes into the room to get the smell out of them.

We stayed here because my husband's doctoral student was graduating and he was hooding her at the ceremony. I'm a platinum elite Bonvoy member and loyal to the brand. I selected this property due to proximity to venue. I was greeted by the most pleasant front desk staff. We checked in and went to our room. The room was clean. That's about it for positive. The negatives of this property is that it is run down. The armchair in our room had a large tear and the inner stuffing exposed. Only a few room have microwaves and mini refrigerators. The room's door looked as if someone used a crowbar in an attempt to gain enter the room. The walls were paper thin as we could hear people talking. The room next to us a had a number of children would sounded like the were jumping off beds and playing video games until 2:00 am. Next day we went to front desk to ask them to tell the people in that room to pipe by 10:0 pm. That did not happen as the kids were so overstimulated and didn't simmer down until 2:00 am again. Upside: Clean room, convenient to Universal studios and you are a vampire. Downside: there are upkeep issues that have to be repaired and maintenance issues. Random rooms with mini refrigerators and microwaves. Bottom line: I would select a different hotel.

I would give this location 0 stars if I could. I am 6 months pregnant and after a 10 hour drive checked into this filthy hotel at midnight to find a bloody, feces soaked towel in the closet. They switched us to a new room that isn't much better, the whole floor reeks of cigarettes, the paint is peeling from the walls, the carpet is visibly filthy and there were bugs scurrying under the windowsill when we drew the shades. Do yourself a favor and stay literally anywhere else, this place is a hazard.

Great stay, My guy David who worked overnight was probably the nicest person in my trip. Super nice human being, I'm glad that when I checked out he was the last person to tell me have a safe flight. Thank you

We had such a great experience here!! Sochi the bartender is the best. She made the BEST coconut martinis - highly recommend!!

i had a 1 night stay here while visiting universal studios, and i would highly reccomend this hotel again. its incredibly clean, friendly staff, and modern. there is a shuttle that operates during certain hours of the day to take u to universal studios - the schedule is posted in the lobby. the staff is very friendly and will go above and beyond to let you check in early or help with luggage kept downstairs. we did breakfast 1 day in the cafe downstairs, although it was a bare bones breakfast, the woman serving us was such a pleasure. the bar outside by the pool has rum buckets that offer refills for $15. the cafe for the bar is not impressive tho, the food is pretty frozen and basic, but if you need something quick to eat - you can get it. the rooms were large, clean, comfortable beds and great shower. wifi is strong. the lobby is nice too - we had no problem waiting for ubers, or even getting picked up - ubers found us easily. this location is less than 1 mile from universal, in fact its at the end of the bridgeway that will take you there. there are a few restaurants and strip malls within walking distance but we didnt bother using them. the area seems safe and its quiet.

Stayed for a week ... workers are nice ... shout out to Jazmin & Jerylis Plumbing issues, had to switch room New room still plumbing issues ... Gave us free breakfast (continental) bc of the plumbing issues which doesn't solve anything but still nice of them. Would I come here again, no. I thought it was going to be same Sheraton they have in LA. But no completely different. Either way over all it was ok. I've experienced much worse. Location was semi convenient.

Do not recommend this property if you are a Marriot Bonvoy member. This facility does not follow Marriot procedures. No point in mobile check-in. No point in the mobile key. No point in asking Marriot questions. The facility smells awful. The smell is like many cleaning materials trying to cover up something underlying. Should lose branding.

Such a nice hotel!! Everything was perfect the rooms were nice and the bed was so comfortable, the bathroom was big and nice. The only complaint was that my door was jammed and super hard to get in and out of my room so that could be a safety hazard if anything happened.

Let me start by saying, Lisa, was a fantastic first point of welcome upon entering the lobby. Certainly, effervescent and loquacious which makes for a genuine people person and in the right field to represent Sheraton. She was a bit chatty but chi chat is how she makes her loving. The lobby to the rooms was impressive. The staff was quite attentive and I loved how the hotel was in the proximity of many of the things we wanted to pursue. I can say that the only drawback was being near the elevator because you can hear every drunkard, woo-woo girl and southern bubba who has no inside voice would ensure if they're up then you would be too. So choose a room away from the elevator. The plus, the room off from the elevator has the killer view of Orlando lights and festivities. So it depends on what you feel is a trade off. I'd stay here again in a heartbeat.

This was one of my first times staying in a Four Points and I was not very impressed at all. I'll start with the good... location is perfect and very close to the many attractions of Orlando. There are also a good amount of close food options nearby so you don't have to go far to look for food. The main area of opportunity for this hotel are the rooms. It is definitely time for an upgrade. The rooms are very much dated and even have that old room odor. It was clean as it could be but it's just definitely time for a remodel. The rooms do offer a nice view of the surrounding area. The staff and service was also very good. Even though I only stayed for a night , it met my basic need of providing a clean place to lay my head. The parking also was not the greatest. This hotel shares a lot with a neighboring business so it was a little rough finding "good" parking.

I was really surprised this was a Marriott Hotel. I've never been to a Marriott like this. The room air conditioner had a old mildew smell. We didn't have wash towels. When we asked for them they told us they didn't have any and the only way we could get some was to change rooms. My husband asked if they could just take them out of another room and they told him no because they would be without them when they checked in. He said, well you gave me a room without them and she still wouldn't give us any. He said so it's ok for us not to have any but not the next people who come to purchase your room. Restaurant was delicious

Came here for 2 nights and was pretty happy with my stay. The hotel itself is not very new but everything still works very well. The bathroom is also pretty big so there's a lot of space to move around. The employees are also extremely nice and kind. The views also are absolutely amazing as it seems to be the tallest building in the area so it's beautiful! Also the location is pretty great as up and down International Drive there is a lot of food options.

Absolutely disgusting property ! I checked in and checked out within the hour !! Shame on Marriot for not keeping this hotel up .My room was on the 17th floor it had no hot water , the carpet was old dirty , smelled like urine and cigarettes . I didn't even want to step on the flooring without shoes . The elevators are old , dirty and the mirror doors had graffiti carved into it . The lobby smells like weed and cigarettes. I'm a Marriott BonVoy member and I have to say , this is the worst experience I have come across with Marriot properties. I ended up driving a couple miles away to Marriott property at 5616 Major Blvd / Residence Inn by Marriott Gorgeous,Clean and safe property!!

If I could rate this hotel a 0 I would. It looks nice, pretty & shiny. I even felt comfortable enough to shower without my sandals bc it looked so clean. Then my daughter informs me that she has killed a weird bug on her pillow. She showed me the blood on the pillows after she killed it, as I'm checking the area I find another bug...A BED BUG!!!!!!! I immediately call the desk and the rude receptionist just wants to brush me off to another room. How could I ever feel comfortable to sleep in any bed here?!!!

The hotel is older but nicely maintained. Upon our arrival we were greeted by Grace. Her infectious smile and sweet, helpful demeanor made a difficult mornings events, disappear. She offered suggestions of what to do and wehre to eat. She was the cherry on our sundae! Although there was no one at the bar, the bartender was upbeat and even opened the bottle of wine we brought with us. The rooms are spacious. The AC in the room was very cold, but we like it that way. The restaurant staff was very attentive and helpful. All in all, reasonably priced, clean and above all, great staff! P.S. Grace even gave us some Halloween bracelets she made. She went above and beyond!

2 Stars is the best I can muster up for this hotel and that is based solely on the location of the hotel and relative cleanliness. Now that the Pros are out of the way, let's talk about so...SO many things that shocked me seeing as this is a Sheraton property. Staff: From the time I checked in, to the time I asked about the shuttle to the checkout...every single staff member was responding as if they were being bothered. Now, my guess is because they ALL had earbuds in too, so they were more than likely listening to music or watching a movie behind the counter but the customer service aspect didn't exist. Free Breakfast: There is none. Free Parking: There is none. Amenities: Do you like having a mini fridge and microwave in your room?! Well you're going to hate that your room here doesn't have either! Cleanliness: Our room was decent enough but showed a lot of signs of age from marks and scratches all over the furniture/desk to the worn out look of the bathroom. The trash cans both in the bathroom and under the desk didn't even have liners in them for trash. The trash can on our floor, near the elevator, was never taken out the entire 3 days we were there, so I couldn't tell you how long that Happy Meal box sitting on top of it had been there prior to our arrival. Location: The location itself, relative to the attractions, is good but if you know I-Drive, it can be sketch sometimes in this area when the sun goes down. Would I stay at this property again? No. Would I recommend it if you're looking for a cheaper hotel because of it's location to the attractions? Also No. Don't let the price on this property sucker you to thinking you are getting a bargain, this hotel and staff are truly the definition of "You get what you pay for."

Staying at this hotel now. Just as my husband and I were heading out for the day, a baby cockroach crawled out across the floor. I got my husband to kill it. I know it's Florida and roaches are inevitable, however, if this is a baby one imagine how many other ones there are. I'll be sleeping with one eye open :( Other notes - the elevators are dirty, the rooms and entire hotel are very small compared to other hotels (reminds me of a European hotel). The staff has been nice and friendly.

Based on all the negative reviews I read on here I almost didn't stay here. I took a chance and decided to book a room for 2 days and have no regrets. The hotel is really nice and the front desk workers were polite and friendly. There was a $60 deposit (the money was put back in my account the day after I checked out) and parking is free. There's a breakfast buffet, a deli, pool and gym. The room was a decent size, clean and has a big screen tv with cable. As much as I liked staying here, there were 2 things we had an issue with. Hence the 4 stars instead of 5.... 1. We ordered a panini and the panini was brought to us not grilled. Megan took the sandwich back to correct it but they just couldn't get it right. Ended up getting the pizza and it was perfect! 2. If you are light sleeper this hotel is not for you or bring ear plugs. The doors are heavy and slam all day and night. You can hear everything through the paper thin doors and walls which SUCKED! ***SEE PICTURES**

Circle architecture just like the Four Points in downtown San Diego except this one has free parking. Quick - how do you determine the area of a circle? Come on Yelper mathematicians! Don't google it! Back to the topic at hand - the Four Points in Orlando. Very friendly front desk upon our 2:30 am check-in. Edward gave us two breakfast buffet passes we didn't get to use because we were exhausted and didn't wake up early enough. The restaurant did give me orange juice so thank you! We had a king bed room on the 19th floor. Good view of Orlando and room bigger than the one in San Diego. Lobby is spacious to Yelp without being bothered by all the in and out foot traffic. Would definitely stay here again. No complaints from this Yelper! 3 stars + 1 star for free parking! And oh yeah --- pie r squared gets you an area for a circle. You're welcome!!

I asked for blankets never brought more. It looks all high class, but as you get in the elevators you know they haven't done anything to that place since the 80s! You get to your room and the curtains don't close! The air conditioner hardly works. You see people at this hotel actually looking like they are important you are not important enough to be staying in that junk!

First time staying at this four points! We got an awesome view and the staff was very friendly and accommodating. The only concern I have is how insanely dusty the vents were in the room. The problem is obviously it is bolted to the wall so I can't imagine with the filter must look like behind it. My family and I woke up very congested. I do hope they fix this problem.

We booked two rooms in this hotel online, and arrived in hotel around 11pm. What shocked us was, around 12am midnight. we found four cockroaches， some at towels in bathroom, some at desk and on the floor. We called hotel room service, guest service, and even hotel operator a dozen times, but no one answered our calls. We were so tiered that we could not be able to afford to change another hotel that night. We managed killed two cockroaches and left their disgusting dead bodies one on the floor and the other on the desk, and managed to sleep in a nightmare that night. Next day we left and called hotel and asked them to check the killed roaches bodies and refund us. Even more shockingly, they refused to refund us a penny and said "we did not found any roaches in both of your rooms". If we could rate them 0, we would not have hesitated to do so. Avoid this hotel!!!

Loved everything about my stay, but Belkis made it extra special. She went above, and beyond to make sure we had everything we needed. She was a sweetheart. Rooms were large and clean. All the amenities we needed and more. The best part is the location. We were just minutes away from universal. Walking distance from an ihop and there's also mini golf right outside the hotel.

Plus side: quiet, bus service to close parks Minus side: no decent restaurants close by. Also needs serious improvement in cleanliness and service. TV was out for 2 days of our 5 day stay. We were not there for theme parks, rather attending event at convention center. So getting back to hotel after a long day, just wanted to veg and watch mindless tv. Nope. Also AC was flakey in our room. Not sure about other rooms. We repeatedly requested towels and other room amenities and never got them. Even after multiple requests. And these weren't strange requests - totally normal requests that I've had no issues getting at other hotels. Also every piece of lobby furniture was stained and/or ripped. Just worn-out things everywhere. Will not return to this property and won't recommend to friends/family.

Stayed here on vacation which was perfect because they had shuttles both to Disney and universal. We were right next to IHOP which we ate at every morning even though they had their own breakfast. Right out front they had golf course where you could hold and feed gators. They had a nice pool with a bar. We sat outside and eat at the bar. Our bartender was German and he was the nicest and sweetest bartender. The food was really good too. We ordered the wings, chips and salsa and quesadillas. He was very attentive and we had a great conversation! I Would highly recommend seeing him at the bar because he is so nice and will modify your drink or food order to your needs. The rooms were nice and located so close to universal and to the gift shops as well.

Four Points by Sheraton is a hotel located on International Drive in Orlando, Fl. My fiancé and I stayed here during EDC weekend as this location is only about 6 miles away from The Tinker Field. When we arrived my fiancé was a little shook to go in as the parking lot looks so run down. When we went to check in we were shocked to hear of the mandatory deposit that had to be held on the card. We do not like surprises and we weren't told of this information before hand. We weren't going to let this ruin our trip so we agreed and kept it moving. We requested an early check in but when we arrived our requested king room was not available but there was an accessible queen room available so we took that instead. Parking is free but you have to put a parking paper in your windshield . The elevator requires you to put your room card in, in order to get to your floor. Our room was pretty decent in size and although we were on the 7th floor we still had a good view of the city. There is no refrigerator and no microwave inside the Room but there is a coffee maker. Also the WiFi is free and very fast! Our bathroom did have hair on the floor and also hair was found in the bed. This was noticed after being out all night and we did not feel like waiting for housekeeping so we ended up cleaning it up ourselves before showering. SO GROSS! I hate finding other people's hair in hotels especially on the bathroom floor! Also the bathroom lights kept on flickering. Breakfast was free but we are vegan (not a huge selection) so we just grabbed some of the fruit and went back to the room. No big deal. Our request for a late checkout (4pm) was granted! This is a major plus for a hotel to do! We took advantage of this. Also the location of the hotel is so great as we were able to walk to find somewhere for lunch and dinner too! We even walked to city walk/ Universal area with no problem. All in all, I am so happy that I did not listen to the negative reviews about this hotel. It's not perfect but it's decent. I would stay here again if I were to stay in Orlando and would be Benefit from the location.

If you are in Orlando, FL and want a great place to stay, be sure to book your room at this hotel. I went to Florida on my way to a cruise and needed a place to stay for one night. I made a reservation at this hotel because it was close to Universal Studios and I was not disappointed. Location: It cost about $45 U.S. dollars to Uber/ Taxi to the hotel from the airport but if you are going to Universal Studios then this is exactly where you need to be. The hotel is walking distance from Universal and there is a lot of stuff nearby for food and retail. Check-in: Upon arrival at 10:00 AM my room was not yet ready so I headed over to I-Hop (also walking distance) for breakfast. The hotel offered to hold my bag until my room was ready so I could move about unencumbered. I lingered over my meal at the restaurant before returning to the hotel. When I reentered the hotel, Jenny was at the desk and she apologized that the room was still not ready. She asked me to wait just a few more minutes while she went upstairs to check with housekeeping and even gave me a coupon for a free drink at the bar. I went outside to the poolside bar and ordered the drink to quench my thirst. When the room was ready about 15 minutes later, Jenny came outside to the pool area to find me and walked me back inside to the front desk. There she gave me my key and instructed a bellman to take escort me upstairs with my bags. Accommodations: The room was spacious and smelled nice and the beds were quite comfortable. The linen had a new feel and the carpet felt good under foot. There was only one thing that was notable during my stay was that the lobby had a large very noisy fan and dripping water by the registration desk. When I inquired about it, I was told that it was caused by a leak on the 13th floor. That seemed really odd but was the explanation I was given. This is the only reason the hotel did not receive 5 stars. I would stay at this facility again any time I am in Orlando and I would be sure to ask for Jenny as she really understands the meaning of customer service.

If it wasn't for the affordability of this hotel on points, I would have rated 3 stars instead of 4, but I think it is very good value for the money. The hotel is fairly close to Universal on International drive - approximately a 10 min uber ride. It is also within walking distance of a number of restaurants and shops, every night we went to a nearby restaurant then walked back to the hotel. Overall, the hotel is dated which you can really tell when viewing it from the outside or in the rooms. The lobby seems renovated which is nice - and the front desk staff are efficient though cold and impersonal. We opted for the breakfast option as our platinum amenity which is a complimentary continental breakfast or $5 surcharge for the hot breakfast. The hot breakfast was pretty good and worth the surcharge (bacon, delicious belgian waffles, sausage, and eggs) while the continental breakfast was a bit sad (though still better than nothing). We got a semi-renovated room on one of the highest floors (elevators were able to get us up and down fairly quickly). Power outlets were hard to find on one side of the bed which is an issue when you have two people, so be aware of that. The new mattress was very comfortable, and the rest of the furniture was ok. The bathroom has yet to be renovated and looked very sterile, but was spacious enough. The TV was a basic flatscreen but it had a working TV guide that you could actually find channels you wanted to watch. The only other downside for this hotel is that you have to ask for tickets for the shuttle bus. Not only that, but the bus picks up from 5 other hotels so you're looking at maybe a 40 min shuttle ride. So instead of saving money taking the bus, we decided to uber to universal every day for less than $10 a trip (cheaper than round-trip parking).

I have stayed at this property twice and will stay again!!! The staff is amazing!! Especially Gio!!! He had a line when I checked in and he handled it beautifully. The rooms were spotless and comfortable. The pool was great-even had a drink at the poolside bar! Love this property!!!!! Convenient to everything!!!