Tinker Bell
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Upon arrival it was nice to see a professional atmosphere with a reception desk with a staff of friendly greeters. There was a little bit of a caffufle with regards to identification. Head of reception intervened. They want to see a photo of you - something new?? My husband didn't have one and they wouldn't accept mine since reservations were made in his name. They asked for his email, yet the lack of a photo was still an issue. Finally, reception gave in, upgraded our room, gave us two drink vouchers and had a bottle of wine sent up to our room. All good. The room was nice enough, but what was the room upgraded from -? It looked like a standard room with the exception from the king size bed promoted from a queen - again, all good; $295/night. After the wine showed up, we ordered a cheese & cracker platter to be sent up, as the restaurant on ground level was closed until 4:00. We ordered it at 3:25; it arrived at 4pm. How long does it take to get a plate of cheese and crackers organized? Though it was more like just a few crackers, tiny slices of a little bit of cheese and a ton of dried fruit; not much of a cheese platter for $21. We had dinner at around 6:30 at the now-opened restaurant - not very impressive. My husband had tandoori pizza, which tasted much like a supermarket value frozen pizza. I ordered the burger and was offered a side salad since I didn't want the chips. The order arrived with no salad. Went back up to the service counter, they verified I indeed had a salad coming to me, they left, I waited about 6 minutes. I went back to my table at which point the wait staff said a salad was being newly prepared. It arrived. No dressing. If there had been then it was tasteless and/or hardly any of it on it. Peeking at the bottom of the bowl, I did see a faint drop of some kind of yellowish liquid - what was it?? Not dressing. The lettuce was damp with what seemed to be,,, uh, water(?!). Went back to the service counter asking for the dressing; they took it, returned it, still no dressing. At least it was a decent burger; $57 all in for one burger and a blase pizza. Next morning: Breakfast, included with our stay. Lots and lots of choices, buffet style, you could also order specifically, as there were little slips of paper in a little cup with other little things, advertising as such, but you didn't know that until you filled your plate with barely-warm mediocre food and brought it to your table, with it turning to ice cold within 5 minutes, The food looked to be on top of burners in pots, yet hardly warm. Regarding the made-to-order option, they ought to have the staff who greets you inform you of this choice; or is it just designed that way so the cook wouldn't have to carry out the task -? Conclusively, there had been a small heap of rubbish in front of the door of the room next to us that sat there for hours until I finally mentioned it to the front desk.
This hotel is not representative of the Sheraton whatsoever. It's an affordable option to a slight step up from a lesser accommodation. But kudos to the lead reception guy making an awkward situation right, very pleasant staff, including bar & restaurant staff, and the room for its cleanliness. Sub par, three stars at most. I'd keep my options opened while looking for accommodations, but if you choose this hotel, enjoy the friendly staff, clean room, a cocktail, but don't bother eating there, not worth the dosh$$.