Alejandra A.
Yelp
Thank you Four Seasons for saving my trip!
Initially, I had reservations to stay at The Diplomat, but the hotel was in terrible conditions with black mold in the rooms (we tried two different ones). It was also a construction site and looked nothing as it was advertised. My husband and I spent 4 hours trying to resolve the issue, which ended up in us checking out and taking a loss. I was really upset because I booked the trip to celebrate his birthday, and the day this happened was his actual birth date.
After being left stranded, my husband called Four Seasons and was immediately greeted with so much kindness over the phone. The gentleman was so patient and explained the room options to us. We arrived at the hotel and treatment toward us was night and day, especially having come from such a horrible experience. We were welcomed and told how happy they were that we were there. The front desk woman was a gem and gave us two glasses of Prosecco. Then, the director of the hotel walked out and let us know that he was there for anything we needed and that he was able to give us a small upgrade. We were already thrilled with the beautiful property and wonderful service, we were not expecting anything else.
We originally booked a prime ocean room, and upon walking to our room, we found that we were upgraded to an intracoastal suite. I've stayed at other 5-star hotels and this has by far, been the most breathtaking suite we have stayed in. We couldn't believe that the director called it a small upgrade. The man who also brought up our luggage was so courteous and service was top tier.
Our entire stay was amazing and every time we went out, we came back to a suite that had been tidied up by housekeeping. The front desk woman also helped us make last minute reservations to Mastro's Ocean Club, as our previous reservations were at the hotel that we were going to previously stay at, and we did not want to go back there.
Whenever I am in Fort Lauderdale, I will never stay anywhere but the Four Seasons hotel. Thank you so much!