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Google
When reviewing a Four Seasons property, it’s often less about determining if the hotel is good—the brand’s reputation nearly guarantees that—and more about understanding how it compares within the elite family of Four Seasons resorts around the world. Guests pay a premium with the expectation of consistent excellence, elegance, and thoughtful service. In that light, our stay at the Four Seasons Casablanca, while still enjoyable, fell short when measured against the best-in-class experiences the brand can deliver—especially when compared directly to the Four Seasons Rabat, where we also stayed on this trip.||The property in Casablanca does benefit from its seaside location, but the advertised partial ocean view from our room was interrupted by a nearby construction site and a busy thoroughfare, which diminished the tranquil seaside promise. The room itself, while spacious and clean, showed signs of wear—furnishings felt slightly tired and lacked the polished luxury one expects at this price point.||Service, typically a Four Seasons hallmark, was a mixed bag. While staff members were attentive and friendly, we found their approach at times inconsistent. For example, on our way out to dinner, housekeeping offered turn down service and asked if we would also like our room cleaned again. When we tried to explain that turndown service would be nice but the room was cleaned, she was all too eager to understand we didn’t want her to service the room at all. Perhaps this was a language issue but when we tried to explain she was already way too ready to move on to her other evening tasks. Additionally housekeeping was rather inconsistent overall, leaving rags in the room or not providing replacement amenities. Nothing horrible here but not top Four Seasons quality. Likewise, when making recommendations around dining, the concierge came across as hurried and slightly dismissive when assisting with dinner reservations—perhaps due to being overwhelmed by a large auto show group and the presence of high-profile Middle Eastern dignitaries also staying at the hotel. Regardless of the reason, it led to a more transactional and less tailored guest experience.||Ultimately, this is still a Four Seasons—comfortable, safe, with a level of service and amenities that surpass most alternatives in Casablanca. But for those who have experienced the brand at its peak, especially in places like Rabat, the Casablanca location feels more like a solid luxury hotel wearing the Four Seasons badge, rather than embodying its spirit fully.