Four Seasons Hotel Kuwait at Burj Alshaya

My wife and I spent two nights here and found the hotel to be almost flawless. Our superior room was gorgeous and very spacious with plenty of room for storage. ||We were on the 13th floor and had a great view of the city skyline. The bathroom was huge with an outstanding shower. We got a number of English tv channels which was appreciated.||An outstanding breakfast at Elements was included in our room rate. The breakfast consists of a large buffet plus various hot dishes are available a la carte. ||Service was exemplary. This includes the in-room check-in process, concierge service, restaurant service and housekeeping. The turndown service was extremely thorough although they don’t provide candy.||We had dinner at Sintoho, their Asian restaurant. Food was very good but overpriced. Our server, a young Filipino woman, was excellent - personable and professional,||Not sure if we will get back to Kuwait but we will definitely stay here if we do.

Do you know that place which it leaves a remarkable memory and you cant control your excitement to visit again, this is For Season Kuwait. The word amazing is not enough i would like to salute the team behind this fabulous experience from the bill-boy to the reception desk till the creative employees behind the desks. Thank you all the way from Dubai

This is not my first time to stay at this hotel and it won’t be the last. All around wonderful experience from front desk staff to restaurant staff to valet. Kudos to the training and staff selection. Special thanks are extend to the Manger Mr. Natheer who was so kind and wonderful throughout our stay. One thing that I wish could be improved though is the congestion at the front door it is such a safety concern and un comfortable experience.

Four Seasons Hotel (FSH) is a 5-star Forbes Travel Guide award winning hotel. I visited during February 2024, the weekend prior to Valentine’s Day for a staycation. My experience has been top tier with their level of customer service. It started from the moment I arrived in the Four Seasons at the front entrance until I checked out. ||I booked the romance package which included: early check in 12pm and late check out 4pm, 20% off spa services, 20% off for meals at two restaurants: Sin Toho and Dai Forni, sparkling juice, flowers, and a cake. During my check-in I inquired about my spa appointment to confirm, and the lady stated she would get someone to call me when I arrived in my room. I was so impressed that when I arrived in the room my suitcase was delivered shortly after within 1 minute and spa called me immediately to confirm my appt. ||When I walked in my room it was as expected for the romance package and included the sparkling juice, card, cake, roses in the tub, table in the room, and balloons on the bed. I absolutely loved the tub in the bathroom as this area was very spacious. It included a separate area for the toilet and shower for privacy. ||Next, I went to check out the facilities in the hotel: gym, indoor pool, outdoor pool, and spa. Going into the area was adequate water for guests along with fresh juice and snacks. I was greeted properly as soon as I arrived in this area. Employees were standing at the entrance and guided me to the gym and indoor pool. The gym is fully equipped with weights, cardio machines, weight machines, cycling room for classes and so much more. I was very impressed. ||The indoor pool is beautiful, and it wasn’t crowded. There are plenty of seating for all guests and they have a jacuzzi. Next to all of the seating in the indoor pool area they offer a button for you to get in contact with the employees if you need assistance. There are plenty of towels, water, and juice in this area for guests. ||Next, I went to the outdoor pool. This area was also not crowded. The jacuzzi is located inside of a kabana, which is epic. The view from the pool area is beautiful overlooking the city. I was assisted by Mery Jo (MJ). She setup my seat and gave me a cooler with water. She was very professional and assisted me in every way to ensure I was comfortable. The welcome to FSH fruit platter was a surprise and just shows how they value their customers at this hotel. ||I went to tour the spa as it offers facilities to all guests including steam room, sauna, jacuzzi, showers, lockers, and the relaxing room while you stay at FSH. In addition, there are other services offered at an extra cost. I was really impressed by the service of Lerian. She was very accommodating and explained the spa facilities to me. I’ve never had a shower that offered so many options including tropical rain, island storm, arctic mist, and body sprays. The relaxing room has snacks, tea, waters, newspaper, books, headphones and a blanket to relax afterwards. ||I visited the Italian restaurant Dai Forni and sat outdoors with an amazing view. The waitress named Champa helped me with their menu. She was very professional and patient with me during my time at the restaurant. They gave me a welcome drink, mini bruschetta, bread, and I ordered pasta with shaved black truffle. The food came out fast and it was fresh.||I ate dinner at Sin Toho and sat outside again for the beautiful night view overlooking the city. My waiter was Faina and he explained the drink menu to help me to decide what drink paired best with my meal. I ordered wagyu beef ribs which is prepared at my table once it is cooked. It was so fresh and hot. I ordered the golden phoenix, and I was impressed at the taste. ||The breakfast was at the restaurant called Elements. It is an international breakfast buffet. They have everything you can think of to accommodate everyone. I was really impressed with the selections especially the variety of honey. I suggest trying the truffle honey. Also, the two croissants: rose and my roll pistachio. Amod was very attentive to my needs while I was in Elements. ||I had the purifying ritual package at the spa. This includes 135 min spa services with 15 min steam, 60 min scrub with mask and 60 min dry massage. Yvonne was my therapist and listened to my needs that I needed focus for my massage. She explained everything that was going to get done. I feel so refreshed and rested after the spa. Also, Fatma the receptionist was very welcoming each time I came to the spa. ||I checked out and went to the cigar lounge near the outdoor pool. They offer a wide variety of Cuban cigars ranging from 10kwd to 45kwd. I ordered the wagyu slider and got a cigar to go for a gift. Moises explained each cigar and selection that I can purchase. It was a quiet area for you to lounge while either smoking a cigar or eating light food options. ||Lastly, my favorite of FSH is Al Soor Lounge. This is my favorite area because of the ENTIRE staff. They are well trained and ensure each customer is attended to in a timely manner. I am always greeted with my team and each staff is very polite to us. Thank to Karen, Ferurza, Helen, Lily, and Isabel who I interacted that day. Not only is the customer service on par, but the décor is too. This time it was decorated with valentine’s day decorations. They had new desserts on display and the center piece of the room offered so many sweets for customers to select from as gifts or to indulge in at that moment. I had the golden rose and chicken Cesar salad. They offer a light snack your meal including olives, almonds, and crackers. I also got some of their freshly made bread. ||I highly recommend FSH if you seek a memorable and relaxing with high level of hospitality while in Kuwait. You will not be disappointed and there is a reason I continue to come back. If I missed a staff's name I interacted with while at FSH that wasn't my intention. The entire staff at FSH goes above and beyond. You deserve your five-star Forbes award and more!

Average standard experience. The morning breakfast is very good though, and would be ready to go just for that. However, the rest of the hotel, facilities, service etc is just like most other luxury hotels. Was especially surprised that nothing special was done for New Years, such as any baggies, freebies, promotions. Even the water had to be paid extra. If anything, everything (ie. Restaurants) was much more expensive, in the hundreds of KD, for nothing special / added value.

Beautiful property and the staff and team are also great. I really like the options at breakfast in comparison to other properties we have stayed at in Kuwait. Very large selection of items which is great. Unfortunately we experienced some interesting hiccups in our short stay. We visited the property in July where the weather in Kuwait was around 45degrees Celsius and the air conditioning stopped working in the hotel. The miss for me here is the lack of proactive communication. I only found out after asking as the temperature was getting unbearable in the room and wasn’t getting better even after I turned the inroom air conditioning to max. The room was extremely hot and we ended up checking out early and going to another hotel. With all these hiccups the management team(Safia) was very empathetic of the situation and sent me their sincerest apologies. I also want to say thank you for finding my Van Cleef necklace in our room and having the team deliver it to me. As you can imagine I was extremely worried that it was lost and the team found it in my room post check out and brought it back safely. Special thank you to Safia who made things right even with all these hiccups. True customer service. Really appreciate everything!!

It was a good stay in Kuwait Four Seasons. A calm place and good for business stay over. What made it even better, was Bilal from thr front desk team. He was helpful and very efficient for such branded hotel.

Afternoon Tea Time (Al Soor) Tea time starts off with a unique mocktail as you wait for the tea and food. The Four Seasons offer a big selection of both tea and coffee that you will not find outside of the Four Seasons. The chef does a really good job balancing the sweet and savory. It’s not the normal food selection be prepared to have a unique eating experience that will set a higher level of tea time. The menu is seasonal and changes, which makes it great for new experiences. Karen Rodriguez was very helpful, kind, and made sure that everyone was enjoyable. Her customer service and professional is top tier. She goes the extra mile to put the personal touch of hospitality. Feruza is knowledgeable about the menu. She does a good job explaining each dish if you are person that needs a visual. Giuzal was very kind and always had a smile. She ensured that we had a clean area to eat. Giuzal and Feruza did a good job bringing our food to us in a timely manner. They also came back multiple times to check to see if we needed anything else. The entire team goes above and beyond that gives us top tier experience with a personal touch when you’re away from home. It’s just not a hotel and this type of service makes you want to return. Hence, why came back two days later for afternoon tea. The decor was a Christmas theme. They did a really good job decorating for good selfies and social media posts. After every customer leaves they immediately clean the table and vacuum prior to the next customer seating at the table. I highly recommend taken the time out to experience the Four Seasons in Kuwait.