Four Seasons Hotel Shenzhen

Overall, we had a good stay. The staff were super friendly, professional, and always willing to help. Honestly, one of the best parts of the experience. That said, the hotel itself feels quite old and tired. You can really notice it in the rooms, hallways, and overall facilities. Also, there was a strong cigarette smell in our corridor throughout the stay, which sometimes reached our room, which was not ideal. Breakfast was okay, but could be better. There’s variety, but it felt a bit repetitive, especially the fruit section (pretty much the same four options every day). It would be great if they added an à la carte menu with more Western dishes as well as options from other Asian countries, something we’ve seen offered in other hotels of a similar level from different chains. The service team at breakfast was super kind, but coffee orders were a bit confusing; it wasn’t clear which types they could make (like a latte macchiato). For a hotel of this level, that should be easier. In short: great people, okay food, but the place could use a refresh and a few tweaks to match the level of service the staff provide.

Style. Modern building by architect Urbanus and Hba interior designers Setting. Futian. Short walk to the High Speed station and in the very smart and new CBD Explore. Was here for work but SZ has something for everyone. It is really a very dynamic, creative and walkable city Rooms. Was upgraded to a suite (room 2609), room is nice but sofa was stained. Made me really appreciate the Hong Kong Four seasons which is 8 years older but better maintained @ the hotel. Serenity in energetic Futian. Quick wifi that connects to facebook ig etc with no issues (rare in china) Food & drinks. Didn’t eat here. But breakfast buffet was good Prices. US$ 614 for 3 nights. Using corp rate Rating. 5/5 except for the stained sofa.

I was looking forward to the Four Seasons experience. It locates in a central place. Metro reaches easily. It was surrounded with shopping malls and restaurants. It is very convenient location for an in and out business trip. The hotel however disappoints me. Its decoration and layout seems to be other business travel oriented. The staffs are Okay. Polite but not lacks of hospitality. I don't feel appreciated or special which was provided by other Four seasons services. The front desk does not even know when the breakfast service starts. The introduction was incomplete, lack of wifi info, amenity info etc. during the check in. The pool staff is kind. the restaurant has private settings which is nice. However the restaurants uses chipped drinkware. See picture. Room decorations seems to be economy. Lacks of towels, bathroom tiles are chipped. overall services have much to improve.

Booked through Amex under Fine Hotel & Resorts which includes $100 (710 CNY) credit for their F&B outlets. From check-in to the room and service provided was excellent. It was a short stop before traveling on to Zhangjiajie and happened to be my friend’s bday. Even the pillow case was embroidered “Happy Birthday” and an amenity was sent to the room. Upon check-in, we were presented with a coupon for 15% discount for F&B outlets. We had Cantonese food and used the 15% coupon. There was no disclaimer as to the usage of the coupon. Upon checkout, I didn’t notice that an adjustment was made to our bill until I got home. When I inquired about it, I was told discount was reversed out as the $100 credit was used. So much for letting me know without letting me know. Could this be a typical business practice in China? Never had any issue with using Amex Fine Hotel & Resort at Crockfords Las Vegas and always able to stack my Hilton Gold benefit with Fine Hotel & Resort experience credit.

Our family of 3 stayed there for two nights in Aug and received a complimentary upgrade when they realised it was my husband’s birthday. Not only did they throw in a cute birthday cake and fruit basket, the service rendered by front desk Marmara was extraordinary. We also received a birthday card from Lynsey. When we encountered problems with reserving an eye massage with a salon, concierge Evan Yong assisted us to call and went all out to make sure our reservation went smoothly. The hotel is very well maintained and the location was splendid, with 皇庭广场directly across the road. Many nice eateries are within walking distance as well. I will highly recommend this hotel!

I recently stayed at your hotel again, this time to celebrate my birthday, and the experience was, as always, truly memorable! Despite the hotel’s history, it is impeccably maintained, offering a comfortable and clean environment. The convenient location also made my stay even more enjoyable.||I would like to extend special thanks to the staff at Executive Club , particularly Max Lin, whose warm and attentive service made my birthday celebration extra special and unforgettable.||Thank you for your excellent hospitality.||Best regards |Ho Wai Man

It is a very nice hotel with great service and amenities, good food, nice gym, etc., very much like most of Four Seasons hotels. However, it is located near the malls and convention, and it is absolutely noisy. It’s past 11pm on Friday now, and I wonder if they will stop singing after midnight. (They binX CC Not Four Seasons’ fault, but I am not coming back if I need to tolerate this. I have no idea rt

This hotel is incredible- their service was excellent. The concierge was so helpful with delivery. There were so many extra touches like free shoe cleaning and pillow menu. The gym was really great- and sauna and steam room. Will definitely stay here again.