Fox Rent A Car Los Angeles

The car they gave me was amazing made me want to purchase it myself, very big Jeep grand Charokee. Awhile I first landed at the airport I waited over an hour for a shuttle. Was waiting from 11pm to nearly 12, ended up having to take a shuttle to enterprise which was a 7/10 min walk with heavy baggage to my rent a car place. After we got there we asked why the shuttle was just sitting empty and no reply. It left 1 min after we got there nearly at 12pm and we were calling multiple times but no way to speak to anyone in the office, huge inconvenience. Aside from that the process of getting the rental was fast and simple. Car was dirty they obviously did not clean it before giving it to us.

I am completely disappointed in my experience with Fox Rent a Car/ Europcar in Los Angeles. What was intended to be reliable transportation for a work training turned into a dangerous and distressing situation that placed my safety at risk. I rented a vehicle for a professional training trip, expecting a safe and dependable car. On the morning of my training, the vehicle would not start. My sister and I attempted multiple times to turn it on without success. Customer support insulted our intelligence about how to start and completely shut off a push-to-start car. We were then advised that if we were able to start the vehicle later in the day, we could return it to the rental center for an exchange. As a direct result, I had to arrange alternative transportation via Lyft and arrived late to an important professional commitment. That evening, we were able to get the car started. However, approximately five minutes into driving, the situation escalated quickly and became immediately life threatening when the vehicle completely shut off in the middle of an intersection. The situation immediately became dangerous. The hazard lights did not function, and my driver-side door would not open. It was dark outside, and other drivers had no indication that the vehicle was disabled. My sister had to physically pull me out through the passenger side so we could exit safely. The vehicle then began rolling uncontrolled and struck a light pole in the intersection. We waited over 40 minutes attempting to reach roadside assistance. Ultimately, LAPD arrived, worried about us and had to intervene and tow the vehicle because it was obstructing traffic and posed a public safety hazard. This experience was frightening and could have resulted in serious injury or worse. Since this incident, the reimbursement process for the car rental has been unnecessarily difficult, along with the inconvenient and unexpected Lyft rides I was forced to take for the remainder of my work trip. In addition, I have been informed that records suggest I declined a replacement vehicle. I would like to clarify that after experiencing a vehicle that shut down in active traffic and demonstrated multiple mechanical failures, I did not feel safe accepting another vehicle from the same fleet. My decision was based solely on safety concerns, not refusal of service. This vehicle was clearly mechanically unsafe and should not have been rented to any customer. As a business, it would be expected that if they actually cared about their customers, they would be accommodating throughout this entire process, not having me jump through several layers of communication to get this resolved.

In January 2026, we used Fox Rent A Car at LAX because it was very economical compared to other agencies. While the rental price was great, our major complaint was the one-hour wait for the shuttle to reach the off-site location. If you are on a tight schedule, the wait can be frustrating, but for those prioritizing a budget-friendly trip, it remains a solid value. Once at the counter, the process was straightforward, but be sure to factor in extra time for the commute!

Read your signed agreements very carefully!!! Ive never had an issue with this location until my last visit a week ago. I prepaid for my car. Upon picking up, I just signed my agreements per usual & didnt think anything of it because I had already paid for the car. Today I noticed that they never refunded my deposit correctly, so I started looking at receipts, & they added prepaid fuel to my agreements without my knowledge or consent. The man checking me out never once asked me if I wanted to do the prepaid fuel. I never do because I know I can find it cheaper outside of the area. Then upon arrival to return the car, the man checking in the car put in that I didnt bring the car back full, which is incorrect. I filled up at the 76 right next door. I sent receipts of my gas to them in hopes to get that charge removed. This is very shady & the only proof I have is my gas receipts, but cant really prove that I never asked for prepaid gas unless they look at the cameras & have audio, which I doubt. Ive learned my lesson now to proof read the agreements better & make sure theyre not adding on fees that I never agreed to. I'm highly disappointed with my experience this time.

Arrived at Fox shuttle pick up 6B airport at 12:30 PM. Still waiting at 1:53 PM.. called Fox rental. They said they would send somebody but still have not arrived.. Not until after looking up reviews for Fox car rental did we discover they have to poorest service for their customers out of all the car rental?. Especially this location for subtle service for customers

Contrary to most people on here I had a pleasant experience. My flight was late and we didn’t make it on time for their shuttle, so we picked up the car the next morning, they respected the agreement (I booked through Expedia and had prepaid) the lady was super friendly and helpful, I didn’t get anything extra except the toll tag. We pumped gas before returning, everything was great. No hidden charges!

Car was very dirty inside and outside. Then when I returned the car they charged my credit card for gas. I had to notify my credit card I had filled the tank full and luckily I had taken a video of the whole car and gas. So they gave me my money back.

This rental car company delivered one of the worst rental experiences I have ever had. After an 11-hour flight from London, I arrived at LAX completely exhausted. I then waited more than 20 minutes for the shuttle, with no clear communication and no indication of when it would arrive. A run- down, dirty, bombed-out bus picked me up. After finally reaching the off-airport location, I was met with another 20-minute wait in a growing line just to reach the counter for my prepaid reservation. The service only deteriorated from there. The agent who assisted me, Feven, was dismissive, abrasive, and unprofessional from the outset. Instead of a straightforward pickup, I was subjected to aggressive upselling while simply trying to collect the vehicle and leave. Given my exhaustion, the lack of basic courtesy made the interaction significantly worse. The most troubling issue was the sudden addition of nearly $400 for liability insurance, described as a California requirement. At no point during the booking process—while researching, reserving, or reviewing my confirmation—was this cost clearly disclosed. As a result, my three-week rental effectively doubled in price at the counter. Renters should be aware of California’s insurance requirements in advance, because this company does not make them transparent during the booking process and instead presents them at pickup as an expensive add-on. When I finally received the vehicle—more than an hour after landing—it was not what I expected. The tires appeared underinflated, the exterior was still wet from a wash, the interior was dirty, and the car had visible cosmetic damage. I strongly advise reconsidering before booking here. Paying slightly more for a reputable company is worth avoiding the stress, lack of transparency, and unprofessional service I experienced.

One of the best and easiest cases of car rental! It was second time from Fox. The first was in Orlando and it was ok. But in LAX it was just great. Short shuttle ride from LAX. No line at the desk. Clean nice car. The return service was even better. Rep was finishing another car and in a couple minutes was looking at ours. Shuttle literally was waiting for us to deliver to the terminal. All personal was extremely friendly, efficient and helpful. A side note, I had a few questions and talk with at least four different people. I doubt anybody could do anything better. Vlad.

Even though we made reservations, it was like a complete surprise we're here. We waited over 40 minutes for them to find a car. Thats after we checked in. Do not use this company!!!!

Incredibly rude, disrespectful, and condescending male employee, initials of AH. No, not all women are interested in flirting with you I was surprised to see and hear so much disrespectful language falling from the mouth of this individual, making crass jokes, and putting my son and I to the side as he joked and bantered about the instance. If I wasn't from out of state, I would consider reporting this company and their poor practices. The young lady managing the vehicle selection is the highlight of this establishment. Kind, efficient, and ever so helpful all things considered.

This is my first time using fox rentals, everything went smoothly. I got a nice newer car, it still had the new car smell. The woman that checked me out Wednesday night was very friendly

I'm not sure what type of games this rental place is playing but they have reached out to me more than once to say that they will help with my issue but then when I reach out they say there's nothing they can do! I've never experienced such horrible customer service!

For all the locals flying out of the 808 and there's a lot of us that take vacations in Cali, don't believe all the negative reviews. Fox is LEGIT! Try Fox if you have no rewards with the big brand names because they will gouge you price wise until you buy into their rewards game. You'll be spending upwards of $500-1000 a week without reward points with the name brands. Fox runs around $240 per week for an SUV straight up with NO hidden suprises. Fast and easy come and go and you get to pick the car! Tip: most of the rentals have 40K miles or less so go inside each car you like and find the ones with the lowest mileage. We found a cherry 2024 suv with 10K for $238 a week (smooth running everyday) and Fox has a reward program.

This location often over promises and under delivers. The lobby of Fox is disgusting and smells like human urine. Several of the employees were rude to multiple customers. We left without our rental car due to availability issues. Another family in front of us did receive a vehicle--over an hour after their pickup time.

Will never rent with them again. Waited an hour after arriving at 10pm there is no local number to call only a crappy Indian call center who "emails" to let them know I've been waiting

Esmeralda is an amazing customer service representative. The line was long and she has a system in order that obviously gets her to moving the line. I can't say the same for her Co-workers. They obviously did not appear to care or worry about the long line. About 40 mins later they were off the clock but dear Esmeralda stayed and worked the line down to assist the incoming shift. No matter how many angry glares or outburst received she kept working diligently and with haste. While the other employees (coworkers) left her at the desk alone. She basically, kept the pace and continued to work fast. from the time we entered during rush hour even after her shift was supposed to end. She did not let it discourage her or throw in the towel just because her shift was done. That is what any manage or owner would love to see. It appeared that the coworkers knew that it was almost time to clock out so they moved slower and spent unnecessary idle time with customers. For there was no exchange with dialogue at the other coworkers counter. A timer should be implemented for each transaction. As this would help the managers and owners know how long each employee takes to assist customers and focus areas of improvement, employee promotions, raises and sales. (Wink wink) An express lane or counter specifically for car returns and prepaid customers should be implemented. The vehicle was rinsed with water before we entered so we could not see many visuals scratches or dents until it dried. The pick up area employees appeared disoriented and annoyed. They do not go in order and causes delays and repetitive questions from because different customers get back in line asking questions as to why others received a vehicle before them. Need a better system and an express lane as well. If it was not for Esmeralda I too would have rated this less stars.

We had a very disappointing experience. We waited over 30 minutes for the shuttle to arrive, and when it finally did, it was far too small with limited accommodation. Upon arrival at the location, there was a noticeable lack of information about rental cars, and the overall appearance was far from professional. I do not recommend this service and will not be using it again.

Contacted Fox customer service as reply to my complaint suggested. Their answer was nonsense. One star is being generous. Money saved is not worth the aggrivation. Go someplace else and pay a little more.

This review is an update of my review of 5 months ago. I try NOT to review in close timing but.... I am hopeful others with the 1 star review will read my comments and reconsider their ratings (and get the locations correct) and I am also the bearer of some helpful information. If you read my earlier review you'll see my grievance was that of the shuttle service. I am a usual early morning person at LAX and to wait an hour for a shuttle is not acceptable after flying in the dark of night for 5 hours. But I have learned Fox will be moving to the new Rental Center (on Imperial and Century (across the boulevard of their present location), This for whatever management is thinking caused the shuttle service drivers to get let go as Fox is ramping up for this new upcoming impending move. You realize this is a positive move because you no longer have to wait/take a shuttle rather you will have a tram that will transport you in/out of LAX. IMHO their vehicles have always been "new" and clean and well kept. Their pricing beats almost anyone.... If and when I am in the LAX area and need a car, my first choice would be Fox, luckily I've not been let down yet. Note- I complained about the Shuttle service and the sales & marketing responded almost immediately to address my issues. For that, I give them an extra star

DO NOT USE this company. Their marketing online has you think they are the cheapest options. I had a car pre booked with them to rent for a week for $400 is what it shows.... Once I got there with my family of 6 they added "their fees" and the price went $1300. At this point you are stuck at their facility which is offsite of the airport and either have to pay for the rental or walk down the side of the road with your family and luggage. Complete rip off. Company customer service was terrible and rude. Tried saying I was forgetting about taxes. I didn't forget about taxes I just fell into your marketing teams scam. Avoid this company at all costs or it's going to cost you. Picture attached shows the base rate and TAXES would be $400

It was horrible! I will never rent a car from Fox again. I had to wait in line over an hour. And then the car that I got was dirty and smelled of cigarettes. There was a cigarette burn in the rug on the driver's side. I called Fox and told. I spoke with a representative and they advised me to take a picture of the damage and email it to them, which I did. I returned the car after my trip and Fox charged me for the damages to rug. I refused to pay, because I do not smoke and my wife does not smoke. This unscrupulous company sent it to collections and now my credit has been impacted. Do yourself a favor and find another rental car company. Richard B

I returned the car three days early and Fox refused to issue a refund for the unused days -- is that even legal? Wait at the airport for shuttle was much longer than for other companies, the check-in wait was long, and the windshield was dirty and there was no fluid in the reservoir. When I requested assistance with my bag from the shuttle driver on my return trip to the airport, he asked if I was disabled or injured; I said, "no, just old!" I'm 78.

Long line of customers and only a few associates and many open counters. Hire more people!!!

They accept all reservations but don't have cars available. They place you in a queue and have you wait an 1hr for the car. I feel for the staff that is working hard trying to flip the cars in between. Do better Fox.

I was a bit nervous renting from Fox at LAX because of many poor reviews I've read. they were half as much as budget and the others but I took a chance. A jitney picks up right outside the luggage pickup area. The line was no big deal. Less than 10 min at the desk and maybe 15 min to get the car. I booked an suv (a Kia or something similar) and got what I booked. The weird thing is is that they want you to bring it back as empty as you can. You pay upfront for the gas which is a little discounted than the average going rate in LA which is astronomical!!! Getting back on empty is a nice trick. I was told I'd get a credit for gas not used but when I returned the guy knew nothing about that. I still have to take this up with customer service. Anyway whatever you are saving you'll need to spend on gas esp if you are going to California. I was happy to save a chunk. The staff are all good and courteous. There were bottles of water left out for customers. The return was also quick and easy. Id use them again

Renting from Fox Rent a Car is always a mistake. My wife and I scheduled a rental car from Fox at LAX through a hotel booking site. When we arrived, we waited for over 45 minutes for a shuttle to take us to a rental site. When one finally showed, it refused to stop, despite the fact that we were waving and signaling--and yes, the driver saw us. We tried calling Fox repeatedly at the various numbers given on our rental agreement. No answer at any number. All we got were phone trees that called on us to reserve a rental car. We finally took a tram to Alamo and got a car there. Fox then refused to refund our fee, despite the fact that they made it impossible to pick up the car that we had reserved. This is not the first time I've had trouble with Fox. Problems come up every time. Go elsewhere. Fox will not take care of you--but it will take your money.

The guys that give you the car and check it in at Burbank were great but the lady at the front desk was horrid. Expedia or Fox messed up my reservation. Somehow it was my issue to figure out. The front desk lady's tone was all off. I'm usually pretty patient but,the girl at the front desk had me shook. After me calling Expedia and then telling me it wasn't their fault and her tone, I was done and it was the start of my Vacation. Pay a little more and go with Avis or Enterprise. Never had an issue with them.

Aside from completely failing to deliver on every part of the car I rented, they fraudulently charged my credit card for insurance that I explicitly refused, my card rejected the charge as the fraud it was, now they're made up this moronic story that I was double refunded & owe them the exact amount they tried to defraud me. TOTAL TRASH.

Every time I visit Fox Rental Car, I am continually impressed by their exceptional service and great prices. Not only do they go above and beyond, but they also create a welcoming atmosphere, which is why they are the only rental car company I use. The staff is always friendly and understanding, ensuring all needs are met. A special shout-out to Avae, who was absolutely fantastic on my recent visit. If you're looking for outstanding service, Fox Rental Car is the place to go.

Scammer alert!!! See below for the price given and the extras they told us were mandatory, which we found out were not. The vehicle was a piece of junk and returned it, but they are still trying to charge us for days and insurance that we DID NOT USE!! They wanted us to take a wrecked 4Runner, we said no. So they have us a huge SUV, which was too big? It was not going to work in a city.

I can't believe at this day and age a company like this even exists. I spent 3 months dealing with this Fox rental in two cities. The fact that I experienced the same customer service and then what can be explained as nothing more than organized crime and fraud is even more mind boggling. I have attempted to resolve these issues to only be lied to insulted and even accused of fabricating documents. I wouldn't recommend this company to my worst enemy. I was scammed by an actual employee at the SLC airport and tricked into a fake voucher. The same business ethics and absence of morals exist in both LAX and SLC, but you will be routed to a call center in India.

Always good customer service - no hassle. Good prices and car selection I use them mostly m When I travel to LA

If I could give ZERO stars for this place I would. Not only was their customer service absolutely TERRIBLE, they gave us a car with feces smeared all over the front of the passenger seat. NEVER rent from this place! The lady basically said that they do not have any other cars, cursed us out, and drove off. This place needs to be shut down for being extremely unsanitary.

Total scan company. Overcharged me by 150.00. Said I returned the car two days late. I sent them my boarding pass, Lyft return ride to home, and a receipt for my baggage check in. Called three times. Still no resolution.

I'm a little half and half about Fox rent a car. I booked through enterprise for a great price for a suv to go on a camping trip with the family. We triple checked by calling ahead of time about how much we needed on credit card in order to drive off with rental. Each person we spoke too had an accent and trust me I am a woman or culture myself but it was just a little hard to confirm information was all. Local residents must have $500 available on credit card and non local id $150. I had the funds available but when I arrived they asked for about $729 to include insurance and whatever else. The only reason I'm complaining is because I wasn't told about any additional fees... we called 3x and checked with different people. They were very sweet but unfortunately gave wrong information. I ended up going to Avis rent a car and we were able to find a car asap! I still have to get my refund for the other rental we could not pick up which we prepaid.

Where do I start? First, we had an awful wait time for your shuttles, we waited 45 mins outside the airport. Also, online did not say off-site, Fox is listed as an MCO rental car company, but it's a 10 min drive from the airport. We heard employees telling customers the shuttles run every 10 mins however this is not true and it wasn't just us, everyone on our shuttles to and from the airport were complaining about their wait time as well... Once at the rental place we were never told of a deposit fee or toll pass fee, online it says your final cost after taxes and fees. This is also not true. They said we have a $150 deposit and have to pay $14/day toll pass, if we don't pay for the toll pass they keep your $150 deposit and charge you the maximum ticketed price per toll! After waiting 45 mins for the shuttle then agreeing to all the extra payments we finally go to the vehicle. The seats were so stained there were scratches all over the back, which whatever, this didn't matter too much to us. We start the vehicle and the front and back tire pressure on the passenger side were so low a light was flashing on the dash! This was a 4runner suv so pressure should be around 45ish they were at 18 and 22!! We saw an employee walking by, we told her about the tires. She couldn't really communicate with us well and said she doesn't usually do this, but could add air. My husband offered to do it but she said no. She was very friendly and it was nice of her to do, however, it took over 10 mins to put air in 2 tires. At this point we were soo frustrated and ready to start our vacation. The finalize this nightmare car rental my husband had to spend time (and although less than $10) and money on our vacation to add air into the tires throughout our stay!!! This is completely unacceptable! I still feel we our owed for this horrible experience, but as terrible of a company this seems to be, I'm sure I'll never hear from them. I will tell everyone I know to stay far away from this company!

Confused and disappointed , I came in at 5:30 because our flight landed early then was told we can upgrade to some high end cars for $56 but "he'll do it for $20" ? I told them no thank you I'll wait till my 6:00 pick up time 5:45 now so not too much of a wait ..... Then he said the car might not be ready until 6:30 or later? I can't be early but they can be late, seems odd and like a weird hustle I'm going to get my car I paid for by default but never again will I go through Fox this is sketchy ! Waiting room is not very clean pretty ran down and the woman ahead of me literally was told the same thing but she fought the good fight because she was able to show them her car she rented was available. Not sure what's happening here but just pay the extra $6 at another car rental.

Got a caravan from these guys and the driver's seat had no way to adjust up or down. I requested another car that could accommodate my needs as a shorter-than-average person and they said I would have to pay an extra $25 per day to "upgrade." But why do I have to upgrade when their car is the problem? Also they do not have enough shuttles so we waited 40 minutes for our shuttle to come because the first one that passed us by was completely full. To top it all off the shuttle we were on didn't accommodate wheelchairs. Don't think I'll be back.

Poor attitude and customer service. Never warned me that I need my own credit card to reserve a car and pick up. I reserved a car months ago in my husbands card but in my name for the trip. Upon arrival said my visa debit is not welcomed. And I said why can't use my husband card that's already in their system. Nope. No help at all. Shrugs at our trouble. What if someone is traveling. How do they get car without stupid credit card. Change this policy will be great. Any credit card should be honored. I even had enough money in debit visa. Honor this! Especially if someone is in dire emergency situation.

Do not rent from this agency! I rented a car through WiseCars and had previously checked with my advisors to ensure I wasn't obligated to take their insurance. When I arrived, the agent tried to force me to take the insurance. I explained as best as I could that I didn't need the insurance, that my credit card covers me, and that it didn't fit within my budget. She insisted, saying it was mandatory regardless of the agency I would go through. In any case, I wasn't going to proceed with the payment, but apparently, my cards wouldn't work for the deposit, which gave them a convenient excuse not to refund me, blaming it on my cards not going through, even though I wasn't going to continue with them anyway. Honestly, avoid them it's a waste of time, money, and energy.

It was ok... easy drop off just slow in getting g you in a vehicle... And the Camry just an awful mid size car.

When we got into our rental car at DFW, we noticed the gas gauge was well below the full mark. I mentioned it to the guy in the booth and he said not to worry, they would adjust the charges. When I got my final receipt, no allowance was made for the missing gas. Fortunately, I also took a picture of the gas gauge. Unfortunately, when I called their customer service number, they only offered me a few dollars as an adjustment for the missing gas. That saved them a bit of money over providing the gas and lost them any chance of me ever renting from them again. My suggestion is, all else being equal, you rent from someone else and, if you must rent from them, document everything, don't believe what anyone there tells you, and expect them to grab for every penny they can.

First time using a rental car service! Karen at Fox near LAX was absolutely the best! Super kind and she went out out her way to make my reservation perfect!! Car was super clean and ready to go no wait at all picked the car we wanted and headed out!

Never rent a car from this company I rented an economy car from fox car rental using expedia website. I paid $373.40 (this includes the 6 days car rental and the insurance) After I returned the car, they charged me $563.86 on top of the $373.40. So the total for renting an economy car for 6 days was $937.26 (more than $a150 per day). I called them and tried to explain that there are many extra charges but the lady who answered me was very rude. I told her that I bought the insurance when I made the reservation, and you charged me again for insurance. She said it is a third-party insurance and she can not do anything. There is $33.25 for feul. I filled the car with gas the day before returning it, and I used it for only 30 or 40 miles. $90 for upgrade, which I did not approve, I told the person in the office that I do not need to upgrade. I need only an economy car. I rented cars many times before from other companies and I never paid such amount. I will file a complaint to the customer protection service, and I might take legal action. They are scammers.

Rented a car for Vegas for a weekend with the wife and kids wasn't pleased with rental,the lady at the counter was nice and friendly.When i got to my rental I was disappointed,it look like the rental had just been returned and issued to me without being cleaned,spills,crumbs,white stains on steering wheel and bird poop on car and windows.I had to go wash a rental car i paid for very dissatisfied.

Careful. They offer you a toll package, and act like it's free, they don't tell you, you do not need it and the charge is 12.99 a day for it. Van driver was so rude, don't expect assistance with your luggage. Overall the very worst experience renting a car.

Read in the other comments & same thing happened to us! We declined insurance 3x when agent told us we had to get insurance because it was the law. He still included insurance on our final bill even after we declined. I prepaid for the car and we still got a $300+ separate charge from Fox. Called customer service twice and they only told me they would email me back with any updates but could not get info on the charges or refund resolved yet. Such a horrible experience, the front desk workers should be fired if they are going to lie and include items/charges you do not agree to on contract.

The staff member we worked with (Abey) was extremely rude, aggressive with the upsell & appeared to be sexist. His rude attitude with my spouse was intolerable. I would have left but, after the LAX shuttle dropped us off, there was nowhere else to go. DON'T RENT FROM HERE!!! Spend the extra money for a reputable rental car company.

My overall experience was a pleasant one. I booked my reservation through the capitol one portal. From the shuttle pickup at the airport, to the rental process and car inspection, I was headed to my hotel within a 1/2 hr. My security deposit was $150- Have rented with fox in Puerto Rico, Austin and California with a similar experience. Strongly recommended: always take your own video before pulling the car off the lot. Free shuttle service to and from the airport.

The prices were awesome! The location easily accessible to the airport with the shuttle and nice, clean cars. Staff were helpful and the car was newer.

I am Jeffrey Ch** Rent a car Sep 7 to Sep 17 2024 Customer Service at the counter Daniel and Return Vehicle William are very very Pro and fantastic services. Highly recommend Fox Car Rental LAX 5500 W Century Bl Los Angeles,, CA 90045

I rented a car for $407 yesterday. I received a confirmation email last night. I went to claim car today. After waiting on an hour I was informed they couldn't rent it. The lady I spoke with was very nice but had no information as to why. I did follow up with hertz and was able to rent an inexpensive (760usd) no problem but I'm being charged $200usd cancellation fee 分. I tried to copy confirmation email but wouldn't take. I would appreciate someone contacting me to explain why and have $200 charge removed.

DON'T DO IT. Total frauds! Rented from the Austin, TX Airport. Original booking was made with Expedia. They made up bogus reasons as to why they could not honor my Expedia booking. Instead "we needed a whole new reservation". This new reservation ended up costing me an additional $184. I am POSITIVE this is there way of treating customers on a regular basis. Why rent a car for $104 when you can get $312 at the counter.

Be ready for a long wait for pickup. Waited 1hr 20 minutes to get picked up. Price is cheap but there's a reason why.

Terrible customer service, no signs to direct you, shuttles are slow; waited over 25 minutes for the shuttle to arrive after stumbling around finding where to drop off car. Then the shuttle driver slammed door in my face after stopping to pick my family up; he said his shift was ending and to wait for another shuttle. We missed our flight. I will never rent from this place again.

DO NOT RENT FROM THIS UNPROFESSIONAL BUSINESS!!! Got a rental from them, the car smelled like smoke upon pick up. Went to drop it off and they charged me $400 for smoking fee. I dont even smoke. If i could rate them zero stars i would. I will never rent from them again. Go to enterprise or ANYWHERE else other than this scamming place.