R D.
Yelp
Pregnant ladies - AVOID this place like the plague - they are disrespectful, insulting and rude!!!!!
Being pregnant, I had called well in advance of our dinner to make sure my menu was changed so that I could eat a pregnancy safe meal. I spoke with Hayley Snell, the Sales & Events Manager, and she assured me my menu would be as per my request on the day of the dinner.
When we got to dinner, nothing came out for me to eat for at least 30 minutes after everyone else's entrees came out.
I went and spoke to a short, Italian man who was co-ordinating the wait staff. I explained my situation to him. He said he had no idea what I was talking about, and suggested I order something from their menu - which was different from the set menu I had used to specified my dietary requirements previously.
I looked at the menu the Italian guy offered me, and there was not really anything I could eat that would be pregnancy safe. I explained this to him. He asked me why I couldn't eat anything on the menu. Then this is what blew my mind - I told him again that as per my doctor's advice I couldn't eat the things on the menu. To this he exclaimed "So what if your doctor has said you can't the food. Why can't you eat it?!"
At this point I clearly felt insulted and totally disrespected as a pregnant person.
I told him that I wanted to speak with Hayley, the Sales & Events Manager, with whom I had spoken with well in advance of the dinner to make sure the menu would be ok. The Italian guy lied to my face, and told me Hayley wasn't there.
It was much later, about 45minutes after all the entrees had arrived, and I still had nothing to eat, that I asked another wait staff for Hayley, and I was finally able to speak with Hayley. She reassured me that the chef knew about my dietary requirements and my food would be out "shortly". It took another 20 minutes before I finally got an entree to eat. I had requested some bread with olive oil in the meantime, and had to ask 3 times again before I finally got some bread and olive oil!
My mains came out on time, but they messed up my dessert, and put cut fruit, which I had previously told Hayley I could not eat. When I told the wait staff this, they were annoyed with me. I finally got some pretty average dessert.
To anyone who is pregnant, avoid this place like the plague. They are rude and disrespectful, and clearly don't give a damn about feeding a pregnant lady on time and safely. Had I known ahead of time, I would have never come to this terrible place!
And to that rude, unprofessional Italian man who mistreated me - get an education you idiot! You're in hospitality, and it is your job to know and respect different dietary requirements people have!