Fragata Departamentos

Quiet set back location with extremely friendly reception. The apartment was very tidy and the beds were the comfiest I've come across in Mexico. I will definitely be staying here again. I'm chalking up some of the less favorable reviews to the fact that despite being very clean, some things may be dated. That being said, It's a bright, clean, nicely decorated apartment in a safe setting with a very helpful and lovely lady at reception. I'm not sure what else other people were expecting.

Very helpful staff, comfortable & clean apt. Great value! It'd be good to provide some small basics for short-term guests like matches for the stove, dishwashing soap & scrubber. Also, please include information for navigating from bus on highway which is close to town but not the tourist area by shore. That was confusing & a long walk😀

This is our last day in Puerto Morelos and we hate to leave. Our stay at Hotel Eden has been a very pleasant one, clean with all the comforts of home, access to kitchen appliances which helped us to balance our meal expenditures by buying groceries locally and enjoying other meals in restaurants. We were more than an hour late getting here because our plane arrived late, but we had a very pleasant welcome from Justine at the front desk. She was very helpful in providing us with information as we needed it and other necessities. We would definitely return to this hotel, and would recommend it to anyone, whether you are on your own or as a family. Puerto Morelos is a lovely town, and the hotel is in a quiet residential location within a few minutes walk of the beach. A 10 minute walk takes you to the centre of town, and the new Chedraui store is excellent for anything you might need.I cannot say enough about this place; I hope that we will be able to return next year.

The place was clean in the important places (fingerprints on the windows and doors don't bother us but some might take issue) and more importantly it was spacious for the price with a fully functional kitchen with gas oven and stove, and a fridge that is closer to full size. Reception was friendly and helpful.

The receptionist is very friendly and the location is decent, but the water pressure is barley a trickle and the bed might as well be a piece of plywood. Also our door didn't lock from the outside. We stayed one night, I woke up in pain feeling grossed out. We checked out and found a place we were comfortable in.

The property manager was exceptionally nice. She spoke enough English and was very helpful. The ad is more alluring that the actual hotel which honestly makes you wonder if you will leave with some kind of bugs. I didnt have any problems. They have complimentary shampoo and soap. There is no shuttle. The website says they do. They dont. However the manager scheduled a taxi for me very early in the morning.

This is the perfect place to stay in Puerto Morelos! The service is 5 stars (Laila, Justina, and the maintenance staff are amazing), the facilities are clean and updated, and the overall experience is perfect. Highly recommend this place to anyone and everyone coming to Puerto Morelos! It's also great to add that the prices are unmatched on the whole coast, and the value is outstanding!

Hotel is clean and well equipped, morning staff is friendly and professional. Location is not the greatest but still close to the beach and restaurants. If coming late make sure you advise staff.