Ginny Morris
Google
We were so happy to go to Le Franchin recently with our best friend for a very special celebration. We chose this restaurant because a few years ago, just before Covid, we had enjoyed some lovely evenings there.
My husband and my main courses were as we remembered, well-presented, good flavour and quality. However, our friend, who was our guest, chose the Braided Seabass which tasted very good, but the plate arrived with a miniscule portion of four gnocchi citron and a mousseline. In fact, when the seabass arrived at the table, we presumed, that a separate dish of gnocchi citron would be coming to the table separately to accompany the seabass. This was not the case.
So, we mentioned this to the young waitress serving us. She apologised and said she would go and speak to the Chef but … nothing happened. The waitress did not come back to us.
We went on to order desserts with another waitress and they were good. By the time we had finished our meal the waitress, who was going to speak to the chef, had not come back to us.
The only other comment we had was that we had to serve our own wine from the wine chiller bucket as no waitresses came back to do so – which is not normally expected.
When it came to pay, I decided to ask the young waitress if she had spoken with the Chef. She did not know what to say and one of her senior colleagues asked if there had been a problem. When I told her, she agreeably said she would get the Chef to talk to me.
The Chef came out to ask me what the problem had been. I discreetly said that we had been to his restaurant on several occasions before but today there was not enough served on the plate with the Seabass for a main course (i.e. a mousseline and four small gnocchi which was more of a garnish).
I was not complaining at all about the Seabass, but the Chef seemed insistent that this was what I was saying. His answer was that no-one else had ever said this before and he was therefore not going to give a discount on the Seabass which, I had not asked for – it was about the amount of accompaniment served with it that was the problem. I have to say that the Chef’s manner with me was passive aggressive, and it was clear to me that he was unable to take any constructive criticism at all. I thought he would have been more amenable and that he would have understood that we would not have drawn it to their attention if our guest had sufficient food on her plate.
Sadly, the way the Chef dealt with our complaint was not good and although we did love this restaurant, we would not return again. This ruined what was supposed to be a Special Celebration for the three of us.