Frank Pepe Development Co

I tried to order a pizza for my friend in Danbuty, CT. I entered the delivery address without his apt. Number and immediately realized my mistake. I spent 45 minutes trying to change the delivery address to no avail. Sure, they had a "change delivery address" option, but it didn't change the delivery address. I tried calling the store. Their phone Treetop gives you options, but none that would correct the delivery address and I was unable to speak with a human being about it. I tried calling their corporate headquarters, but couldn't not reach a human there either. I am not someone who isnt familiar with technology. I am the webmaster for the community I live in and understand how these things are supposed to work. This is, by far, the most poorly designed website I have ever seen. The promised "review of your order" did not give the option of changing the delivery address. It had no chat capability. When I left the website and returned later, it recognized me and auto filled the incorrect delivery address, Trying to order a pizza for a frien turned into an hour of wasted time with nothing to show for it.i can understand that they want to automate the ordering process and to let the chefs do the cooking instead of answering phones, but to not have the ability to speak with someone when things go wrong is unprofessional on their part and frustrating for a potential customer who wants to give them money if only they would listen.

Frank Pepe's Catering canceled services for our wedding ten days before the event without any help to find a new food provider. It has been scheduled for nearly a year and they informed us yesterday that they could not cater our wedding. Now, we're scrambling to find a way to feed our guests in just over a week. It was a dream to have Pepe's pizza at our wedding and they not only took that from us, they left us high and dry with no backup plan - we'll be lucky to find a food provider at all. They didn't even offer us a dang gift card. It is so unacceptable and such a disappointment by these guys. Pepe's is my all-time favorite pizza, but I can't see ever going there again and definitely would not recommend their catering services. Lowest possible review.

Frank Pepe is awesome Fantastic great Quality pizza from wonderful employees and Management. This is the Best pizza and dessert I've had. If you want to go to a outstanding restaurant please take my advice give it a try. You won't regret it and go wrong. I promise you will thoroughly enjoy it. Delicious pizza and dessert and outgoing enthusiastic employees who really like their job. Highly recommend on your bucket list for 2024. 👍👍🍕🍕

When they stopped making their Quatro Fromaggi we were devastated;( but now it's back and you can even get it delivered!!!! It is an amazing pie! Thank you for putting it back on the menu!

Worst pizza I have ever had in my life they didn’t put red sauce just cheese then never refunded me manager was rude and refused to refund my card. They did this on purpose.

Excellent office because Lisa is always helpful and friendly.Plus I got a delivery today,because Lisa explained how to order online,and the pie was GREAT!

gr8 meme m8 i r8 5/5