Matty D.
Yelp
Recently we did the Wine and Chocolate tour. It sounded like a fun way to enjoy a day, but we left hoping for something more.
For starters, it's mostly sweet and fruity wines - which you probably can figure, given it's paired with chocolate. Just be advised, in case you prefer drier wines like me.
They have their own chocolateur that comes weekly. Sure, chocolates were good. Nothing special that I cared to buy in their tiny shop.
The boat was clean and comfortable for the most part. Not sure what they do for people with special needs as you do have to climb down several flights of stairs to get to their dock (FYI)
Unfortunately, that's where it ended for us...
If I had to guess, our boat driver wasn't even old enough to drink yet...spoke so fast it was hard to understand, and what I could understand him saying, it wasn't much...would've liked more commentary on the wines, the chocolates....the river...the town...? Some history? A joke? A story? Music or something to listen to? Cheese and crackers? Anything? It was a bit boring at times...the river isn't exactly the most beautiful thing to stare at in my opinion.
Finally, after spending ~$200 in their shop, the girl behind the counter answers their phone, rolls her eyes, then waves us off (as in "get out of here"), without saying Thank You. I was shocked how rude she was.
Young, perhaps, but old enough to know better when dealing with customers. That or the owner(s) are clueless.
Maybe we caught them on an off day, or COVID changed it, but I can't say I'll recommend or will return anytime soon. One and done!
To summarize I would recommend: (1.) improve the boat experience by adding something - a story, an audio tour, some cheese, commentary or anything to make it even better. (2) retrain your staff and remind them to ALWAYS say Thank You to customers!