The Review G.
Google
Frankie's, situated in Osu on the bustling Oxford Street, evokes nostalgia for anyone who grew up in the 90s. Visiting there to relive those childhood memories is certainly worthwhile.
I particularly enjoy their pies, especially the fish and chicken pie available at their roadside stand at Osu.
Recently, they have expanded with mini-stands at various locations in Accra, primarily selling snacks.
1)Customer Service: (Could Do Better)
The staff at the Osu location are friendly, but they tend not to engage customers bedore/after a purchase.
For instance, if you are unsure about which ice cream flavor to select, they won’t offer any recommendations or assistance.
This lack of engagement feels somewhat unwelcoming.
However, the staff at their pie stand downstairs are always friendly and do an excellent job!
2)Food:
As previously mentioned, I only visit Frankies for their ice cream and pies. Honestly, I don’t find anything particularly exceptional or unique about their ice cream flavors. Nowadays, you can find similar offerings at any ice cream shop.
3)Bitter Experience: Pick-Up Station/Snack Bar (American House)
After making a purchase at their mini-stand on American House Lane, I encountered an unfriendly staff member. When I inquired, "Which of the pies would you recommend?" she simply replied that they were all nice, without even a smile.
It felt as if I was bothering her by trying to make a purchase. It appeared she was preoccupied with setting up the juices and that I was wasting her time.
