Franklin's Wine

The staff were rude, dismissive, and completely unprofessional. I ordered Italian wine and, instead of showing me the bottle (which is basic practice, especially when selling Italian wine), they simply poured wine into glasses with no transparency at all. When I politely asked the waiter why we weren’t shown the bottle, he didn’t even bother to answer. No explanation, no apology, nothing. Just silence and attitude. As an Italian, this was especially disappointing. Italian wine is about culture, respect, and honesty — none of which were present here. What you get instead is a place that charges for wine without proving what they are actually serving. That feels dishonest at best. I’m genuinely sorry to say this, but I strongly recommend avoiding this place. Poor service, poor manners, and a complete lack of respect for customers. In my opinion, this is not a trustworthy establishment.

We stopped for a glass of wine when visiting the Portobello Road market. Small and cosy with additional seating downstairs, at 3pm on a Saturday afternoon, we found a seat without problem. The wine list is not intimidating and the staff very helpful. We took on the challenge of their 'mystery' wine, which comes with the promise the wine is on them if you can guess what it is and where it comes from. We failed badly, but enjoyed the wines!

I simply loved this place! Great wines, very tasty food, very knowledgeable but not snobby staff and a great vibe. Not for people who are looking for a cheap drink, but definitely for those who appreciate a nice wine selection and food with high quality ingredients! I had the best time here and thoroughly enjoyed myself. Had the burrata and the cured meats with a glass of white and then a glass of red. Highly recommend if you want to treat yourself!

I did not try the food so will give it the benefit of the doubt. However, the staff were not really welcoming, the red wine by the glass did not convince me either despite the 25 GBP I paid for it (I do not mind the price but the mediocre quality). I found a better place just across the street called Trogolo

have been going here for years, since Covid, as my neighborhood wine bar and it's the best. great atmosphere and service. I frequently buy gifts for my friend's events here as well

Great wine shop and bar. Top quality wines on sale, can have a glass or a cocktail too, £5 charge to drink wine in if you buy a bottle. Nice decor inside too, some outdoor seating as well.

Honestly this was such a lovely haven from the London City. This little wine cafe was exactly what I needed after a long day at work. They had a great selection of wines from all over the world, and really helpful when you can’t decide which direction to indulge. I will definitely be back again to unwind and escape.

I’ve been to Franklin’s before and loved the vibe, food, and drinks. But on my second visit this evening, the service from one staff member really let the experience down. While one server (a lovely woman) was friendly and helpful, the male server was noticeably curt throughout and became confrontational over a small billing error. We were charged for two bottles of sparkling water, but all three of us distinctly remember only ordering and receiving one. Instead of handling it calmly, he insisted - quite forcefully - that we were wrong, despite us politely saying we’d pay regardless. It wasn’t about the £5 - it was the attitude. Hopefully, it was just an off day for him. Still good food and atmosphere, but today’s service took away from it. Edit: Appreciate the response from the owner. We understand your intention was to clarify the order, just as ours was. All three of us are certain only one sparkling bottle was delivered. Again, it wasn’t about the £5 - it was about the principle and the way it was handled. I hope it truly was just a miscommunication, and that future service feels more open and respectful. :)