Fraser Suites Hamburg

Fantastic hotel. The rooms are amazing. Very spacious and beautiful decor. Possibly the nicest hotel room I’ve stayed in on a city break. The location is perfect. Close to the Town hall and some great restaurants/bars nearby. We didn’t eat or drink in the hotel because we wanted to explore the city but all areas of the hotel looked lovely. All the staff we came in contact with were professional and friendly.

We had an amazing stay at Fraser Suits Hamburg. Everything from the warm welcome at the reception to our super cozy and beautiful room was great. The level of housekeeping and service is truly a 5 star. The location of the place is very good with tube and overground city train a few minutes away, the main square is less than 15 minutes on foot. Highly recommeneded!

Great Building Provision space for a hotel with great rooms. They are spacious and very quiet. Hotel itself is great. What’s truly not great is the service and breakfast. The property seemed understaffed all times. Let’s start with check in: they had caused a total mess. All three rooms were under different names, with mixed up addresses etc. blamed it on booking. Well that does not make sense. Otherwise, how did you get the information of all three of us in the first place then. Never mind. At check out the lady tried to school me after I mentioned the check in issue and I simply told her to stop. Don’t school me lady. Breakfast: for a Boutique hotel with 10-20 guest the buffet would have been applicable but not for so many guest you try to provide service to. Have you seen breakfast buffets at other hotels your category? Scale up. This does not last. We all called it ridiculous. No variety, no volume just nothing there at all times. I hope you change this because like I said your rooms are great plus the location. But service sucks.

I stayed at Fraser Suites for 8 nights on business, and my stay was wonderful. The hotel is lovely, and the service is exceptional! It's in a great location with restaurants, bars, and shopping all within walking distance. It was lovely to have a complimentary mini-bar which they replenished every day with water (sparkling + still), beer, and fritz colas. I especially loved my apartment style room with a washer/dryer and a kitchenette. My room was meticulously made up each day, and they even cleaned my dishes - how lovely! The air conditioning also works really well. Thanks for a wonderful stay.

Nice location, 7-minute taxi ride from the train station. There are stairs leading to the front door of this lovely hotel, but a porter is available if your bags are heavy and/or many. ||The entry/lobby was grand. The excellent staff checked us in swiftly. There was another set of stairs to reach the lift, then another set of stairs once we reached our floor.||The room was a good size, well appointed, and very quiet. The bed was comfortable (albeit firm mattress) with nightstands and power outlets on each side--perfect for two people to charge devices at bedside. The room had a coffee maker and a mini bar (everything inside was complementary). ||The bathroom was well lit and had a large shower (only) and the water pressure was excellent. The towels were large and thick but they shed bits that remained on the skin. The washcloths were a very nice addition, as was the lighted, wall-mounted magnifying mirror.||The WiFi was strong and password protected (yay!). The restaurant and bar were lovely and the bartender was friendly. I would happily stay here again the next time I'm in Hamburg.

We spent 4 nights here, 4 nights we'll remember with great fondness. The staff at the front desk were so welcoming and accommodating, patient and understanding. The rooms were well appointed and even though our window faced the U Bahn, it was whisper silent. The location was perfect for exploring the Ratsmarkt, restaurants and adjacent shopping areas. All in all the perfect choice for a Hamburg hotel

The location is fantastic. The reception and all the staff are very helpful and nice. The room is clean and the size is perfect. Laundry room in the basement and some of the suites have a washing machine like mine premier suite.

A lovely hotel to stay in! I stayed for two nights in early November with my partner and she also could not say a bad word about the place. Firstly the lobby smells great and is beautiful. I kept finding new things to look at in the building, it has so much character and charm.||Check-in staff were friendly enough and spoke English fluently. We were able to store our bags on arrival and departure which was very helpful whilst waiting for check-in or exploring the city on the last day. The hotel took a credit card deposit from me which is pretty standard. When I left, I was charged the correct amount of 'city tax' which from memory was circa 10 euros.||The building itself is an amazing art deco giant. It's in a really nice area of Hamburg, surrounded by canals, bars, shops and restaurants. There's several grocery stores nearby. ||Public transport around Hamburg is great and Fraser Suites has a subway station (Rödingsmarkt) literally outside the front door. From here you can be in the centre of the city in a few minutes, or head the other way to the docks area. There is also another station (Stadthausbrücke) a few mins walk away which has a direct train to the airport that takes 30mins. If you want to walk into the city, it's not far at all to the 'main' area. Maybe a 10-15min walk. So the location is spot on for exploring Hamburg.||The rooms are a really good size and the suite we booked was not expensive considering the size of it. The high ceilings and art deco style really make it feel luxurious. A separate bedroom is really good to have rather than just having one room. There was a small kitchen area, a 'dining' area and a 'lounge' area in the main room. I thought it was a great layout and nice to have the option of different areas.||The fridge had a few complimentary soft drinks which I wasn't a huge fan of but hey, they're free. The coffee machine was one of the 'pod' type ones and reception were happy to provide replacement pods when we needed them. The kitchen came equipped with all the basics you'd want so you could probably cook something decent in it if you wanted. I personally ate only in restaurants for the short time I was staying.||The bathroom was perfect. The shower was super powerful. There's a rain shower head and a 'normal' one but it had a few settings on it which were interesting to use. Provided shower gel/shampoo/conditioner and other toiletries were good quality. The only slight downside was a bit of water leaking out of the shower door but as the heating was excellent it dried out really quickly so wasn't a big deal.||I did not try the restaurant or bar so can't comment on those. Looked busy though.||Another plus point which would not be obvious is that you can Chromecast to the TVs in the room! That's such a good idea and worked flawlessly for me. I was able to watch my own shows on Netflix/other streaming services by 'casting' to the TV. Otherwise I would have been stuck with a few local German channels and BBC World. The great thing was it worked on both TVs separately meaning you and your companion could easily watch two different things if you wanted. Very simple to do and just requires you to be connected to the hotel wifi. Speaking of WiFi - it was excellent for me. I had absolutely no issues with it during my stay and it had decent speed and latency.||Things of note: ||1. About 2-3mins walk from the hotel is 'St. Nikolai Memorial'. I recommend you go and have a look at it - it's a very impressive building. It's not even my sort of thing but it's quite amazing that it's just... there, in the middle of a modern city. |2. In Germany almost all shops are closed on Sundays. Plan accordingly. It can be hard to even find a supermarket that's open! Restaurants are open though.|3. Exit Stadthausbrücke onto 'Neuer Wall'. It is closer to the hotel, plus you get a lovely view on the way up the escalator.|4. All the fancy designer shops are on Neuer Wall. Chanel, Gucci, etc.|5. The room numbers are in the light outside the door. Easy to miss if you aren't looking for them. This is part of the art deco style of the building.|6. Make sure your door is locked when leaving. It's easy to accidentally leave it unlocked and takes a bit of trial and error to get right!|7. Go to the Hamburg Bunker and walk up it for a fantastic 360 degree view of the city. Take the stairs and read about the history of it. Pretty amazing building.||The ONLY downside for me specifically was the mattress was very firm. Almost rock solid firm. The first night I struggled to sleep due to this and had a bit of a headache. I managed to make it tolerable by experimenting with the pillows but it was a particularly hard bed so I had a few hours on the sofa instead. My partner was way happier with the firm bed than I was. It was better on the 2nd night as the hotel kindly provided another duvet which softened the bed slightly on my side. Not a deal breaker but something to be aware of if you are sensitive to such things.||Anyway, I would highly recommend staying at Fraser Suites if you are in Hamburg. For the price I don't think you will get a bigger room in a better location. Thank you!