Fraser Suites Hanoi

Fraser Suites Hanoi is a wonderful property with modern facilities, spacious rooms, and a great location near West Lake. However, what truly made my stay memorable was the service I received from Maxwell at the front desk. From the very beginning, he welcomed me in a way that felt genuine, not rehearsed. He patiently listened to my requests, including a last-minute room change for a quieter space, and handled everything with efficiency and professionalism. What struck me was how he combined attentiveness with discretion — he was always there to help, yet never overbearing. Throughout my visit, I noticed that other guests also seemed to gravitate toward him for assistance, which says a lot about his approachable and dependable character. In my opinion, staff like Maxwell elevate a good hotel into an excellent one, and I am very grateful for the effort he put into making my stay so smooth and enjoyable.

The hotel has good facilities, though some parts are a bit old and should be fixed. The security guard at the door is always friendly and opens the door for guests. The reception staff, however, don’t seem very friendly. The location is very convenient, with many restaurants, shops, nail salons, and health services nearby.

I returned to Fraser Suites in Hanoi after such an enjoyable experience last time. Once again I was greeted by the warm hospitality of the #1 staff in Vietnam, Minh Anh and the fabulous sales manager Nguyen Hai Chi. Minh Anh provides impeccable service and attention to detail whilst ommiting a positive aura that cant help but make your stay memorable. Also a shout out to the #2 staff in Fraser Suites Mr Tony as well as the incredible F&B team who provide an extensive food menu which means you don't need to leave the hotel whilst receiving 5 star food and service. This establishment is a testament to the Vietnamese tourism industry and gives you an insight into why tourists are choosing to come here over countries like Thailand in 2025. ⭐️⭐️⭐️⭐️⭐️