Fraser Suites Le Claridge Champs-Elysées

The hotel has a great location, and the rooms are spacious and comfortable. It is very family-friendly, with security at the door. The bathrooms are well-equipped, including a bidet spray, which is a nice touch. However, regarding drinking water the hotel provides only one complimentary bottle per person. Any additional bottles are charged at €5 each, as far as I understood when I requested three bottles (two for us and one for the kettle), they told me I would have to pay €15. This felt unreasonable. I have stayed in many hotels and have never experienced this before. I do understand charging for snacks, food, or other drinks but charging for water? Common sense please. Another downside was the food, on New Year’s Day when nearby restaurants were closed the hotel only offered pre-prepared meals reheated in a microwave, the quality of the food was extremely poor even the containers that they gave us were actually a bit dusty! And no fruits or basic tea options were available. I hope the management reconsiders these points as it’s unfortunate for such a nice hotel in a prime location to be affected by unnecessary cost-cutting.

Had a wonderful experience. Even though we had a rough first night, they changed the room for us and were very nice and helpful. The location of the hotel is great and the staff are the best i’ve seen my whole trip. Rooms and hotel are clean and very appealing. The door man is the sweetest (don’t remember his name). Special thanks to Ateeq at the reception for the great service.

Never back , It’s all about experience, we had 2 bad nights as there is maintenance on the building , when I pass the issue to front desk they said we didn’t heard anything and nothing on the schedule Then the second day morning it’s happened again then they said unfortunately this came from other building Zara !! The lady on front desk was nice she told me we can move you to other room but not the same view then last 2 days we will upgrade you big suite , but for me it’s back step since the day one no one believes me about the noise and the asking for record a video to proofing my story!! Then I meet the deputy manager she’s try her best to keep us stay on the hotel but unfortunately all her options not acceptable and fit with us since I asked for full refund and she refused it’s look like negotiation between me and them about the refund, 3 days refund no four days refund no full refund !! Which is weird I was hated my self on this situation then I decide to leave with full respect to them

Wonderful Stay and Exceptional Staff! I had an amazing experience during my stay at the hotel! The staff went above and beyond to make everything perfect. A special thank you to Nadjidath, Melissa, and Atika - your kindness, professionalism, and warm hospitality truly made my stay wonderful and unforgettable. You made me feel so welcome and cared for. I can't wait to come back — thank you all for making my visit so special!❤️ Superb keep it up

I had an exceptional stay at this hotel. The service was outstanding from start to finish, and the team went above and beyond to make my visit memorable. A special thanks to Imtiyaz, whose professionalism, and attention to detail truly stood out. He made sure every request was handled quickly and with a smile.

I would like to thank you for your excellent service and all the help you provided us. I will always choose to stay at your hotel. I would also like to thank Ratna, who took care of us throughout our stay. She was extremely kind, helpful, and attentive, and she supported us in so many ways. Please extend my heartfelt thanks to her for everything she has done. I look forward to visiting you again soon.

Verrrrry bad service. I made three requests to have a tea and water and rhey didn’t bring. The best thing in the hotel is the guy called augen. He helped me sooo much better than any of the stuff . He is So kind with the guest. I wrote this comment because I get disappointed of the hotel. I didn’t like their food either 🥹I am at the new year .

We had a wonderful stay. The staff were all friendly, and I’d like to give special thanks to Ratna. She was very kind, professional, and helpful she made our check-in experience smooth and even arranged for our room to be ready earlier than expected. Truly appreciated her hospitality and warm attitude. Thank you, Ratna, for making our stay even better!