Free People

free people is one of my favorite stores and i got there at around 5:20 and the doors were locked and the employees were motioning for us to leave. nowhere did it say it was closing earlier than the regular close time at 6pm. both online and the sign outside the store said closing at 6pm. there was no explanation for this. i visited on 12/29.

Parkong is a challenge, but I'm so happy this store is here. I always find something comfortable, fashionable and easy to wear.

Courtney, the manger of this store, is absolutely amazing. I accidentally broke my shoe at my anniversary dinner today and she personally delivered my them down to the restaurant! She is the absolute best manager a store could ask for! FREE People give her a raise ASAP! Courtney thank you so much!

Terrible customer service-disgusting really. I received a Christmas present from free people that I had requested- an almost $300 set of overalls. I am an XS and when I tried them on they were literally dragging on the floor and beyond so I sadly had to return. As they were a gift, I had the order number ready and the tags were still on the item, minus the price tag since it was a gift, and I even had the order photo showing the item in question. I read off the number to a tall girl with a septum ring and a bob haircut, who was half listening as she was in conversation with another employee at the register. As a result of her inattention, she entered the wrong order number and told me all that was coming up was a t shirt. I showed her my phone with the order number and the photo of the overalls and reread the correct number. Instead of acknowledging, or *gasp* apologizing for her error, she goes on to say, “next time tell them to leave the price tag on when they’re giving a gift.” Who does that?? I have spent thousands, if not tens of thousands, on FP/FP movement over the years and I have noticed a decline in both their customer service as well as the quality of their items over the last year. Guess it’s time to upgrade to anthro.

As a plus size girl, it is very hard to find trendy clothes in store to try on. They have a great selection of one size clothing and if they don't have it in store in your size, they ship to your house for free. The sales people are also helpful in trying things on and matching styles

I love everything in that store!!! The staff is pretty friendly and helpful, but sometimes they can be overwhelmingly friendly to the point that it doesn't feel genuine. But it's retail so that's to be expected.

Free people has amazing quality, beautiful styles, and such a good vibe. This location is really nice and you should be able to find anything you're looking for.

Large store with a lot of selection, really friendly and helpful staff, and the store is laid out nicely.

I wouldn't waste my time, customer service is awful while shopping then to make matters worse I went to wrap a gift I bought and they left the security tag on. I called the store and corporate and it apparently is my problem to solve. Won't be shopping here again unless they come up with a better solution.

Customer Service in Georgetown store was atrocious. Two sales clerks behind the counter speaking ill of folks from New Jersey. No customer service! Store was packed yet another clerk joined in. I Asked if something ran true to size and they just stared at me. Won't return to any Free People again!!

Customer service horrible. 2 customers me included. Not acknowledged - one staff member behind counter walked right by me, never greeted me and went to help the other person that was already being assisted by the other staff. Rudeness and fake service the staff with curly brown hair. Icky!! 1/9/2023 @2:36pm

Looove Free People and adore this location, the selection, display, vibe and the team is very helpful and stylish. My friends, mom and I are obsessed with this location. They are helpful in the front if you have questions and handle any exchanges, returns and checkout fast and efficiently while letting you take your time browsing. If you love the comfortable, sexy, coziness of Free People you will love this store!

I live in Foggy Bottom and often frequent this FP location. Every time I visit the store, I receive the same type of vibe. I'm a woman of color and the blonde young woman at the cash register always looks at me, as if I don't belong in Georgetown. While I like their clothes and often shop their online inventory, the customer service at this location is horrible. In reading the reviews, this isn't a new complaint. I'm not asking for special attention, but respect and courtesy is paramount to running a successful business. The Free People store in Tysons, is great!

Hours on the sign says they close at 6pm. Their recorded message says the Free People website has their updated Covid hours. Well it's 3:30pm on a Wednesday and the store is closed with a locked door and lights off. Drove out of my way for nothing apparently.

Free People is a wholesale company that originates from West Philly, all started by Dick Hayne. Names, such as Bulldog, Ecote, Cooperative, Anthropologie, and Urban Outfitters were used, but then reverted right back to the name they started off with - 'Free People.' Dresses, tops, tees, sweaters, jackets, jeans, jumpsuits/rompers, pants, skirts, shoes, accessories, and intimates are offered, all with a whimsical, free-bird like flair to them. One thing that I love is that the fixtures found in Free People stores are all handmade (for example, the crocheted hangers)! I'm a fan of their sweaters and their army jackets, and the sales staff are very helpful and sweet when you walk in. Don't forget to check out their sales rack, as you can score some great deals. This is a pleasant addition to the M Street boutiques in Georgetown! +whimsical clothing/accessories +sales rack

This location the employees have the right amount of customer service! Someone is there to ask if you need help but also let you shop at your own pace. The sale room is usually pretty organized and they have plenty of dressing rooms-- I've never experienced a wait! This particular free people also has a great shoe selection. Love free people!!

Customer service is subpar vs any other store I've visited in the area. Unreasonably difficult to exchange or return items. Think twice before buying an item if you'll maybe want to exchange it!!

I love the clothing; I do not love being followed around in a store like a potential thief. This is annoying and completely obvious. Every floor I move on to some employee is following me and asking me if I need something. I told them already I did not need their help and that I was just browsing. What an annoyance and borderline harassment.

Love free people. Don't love being followed around? Don't you guys have cameras. Every other store in Georgetown has a security guard, get one? It's ridiculously annoying when an employee is following me everywhere I go. I ever heard on her say "she's going downstairs" to the other worker through their walkie and she said "I know I'm already here" alright guys I get it: your store is kind of expensive. But please let me shop. Every other free people I go to is fine. Kind of ironic I get followed at Free People but right across the straight at CUSP I never get followed and they have twice the amount of the prices you all have. Interesting.

So this was my first time visiting this location in Georgetown as I typically just order online. Upon entering the store ( Monday) m, the sales girl looked up from the register and said nothing. I walked around for a few minutes before saying to her " Hello". She then responded hello. I continued to shop as I had a few returns to make and actually found a few new items I wanted to purchase. A few minutes later, 2 women walked in and the sales clerk, enthusiastically greeted them upon entry. As a black customer in a store, that isn't typically geared towards black women, this rubbed me the wrong way. She clearly is selective on who she greets as they enter the store. I decided to make my returns and not purchase the other items ( 2 dresses and a pair of pants) as I was not helping her sales for the day. Nice store, great quality clothing, but poor customer service. Probably won't return to this location again.

Have had a gift card since Christmas and finally stopped in last night. I hadn't ever been to the Georgetown location, but the three floor setup is pretty cool. I always love Free People clothing (aside from the price, and occasionally the sizing). As soon as I got in a girl named Grace started a dressing room for me. I'd been looking for an outfit for a wedding weekend in England next month with no success, so really had my fingers crossed that I could find something on the nicer + edgier side. I found a gorgeous flowing green/black/blue halter-top romper only the back of it was totally falling off me. Grace helped me find a new size immediately and talked about options for getting it re-fitted/hemmed/returned. I never felt like she was BSing me into buying it. I did end up getting it though :) I've been to the Montgomery Mall location multiple times and this was the best experience that I've had at a Free People store.

I stopped at Free People in Georgetown on 6/1/18 while on a trip from NC with a friend from college and was thrilled with such a lovely store. We had walked there from our nearby hotel. I bought some wooden earrings and the salesperson was so accommodating, going to the storeroom and bringing out a number of pairs so that I could select exactly the shade I needed. I spotted an "I must have it" tote bag while there and returned a couple of hours later and bought it. When I walked back into the store, two salespersons I had met on my first visit welcomed me warmly and were glad to see me again. An outstanding feature of the store is using beautiful cloth bags for items rather than paper or plastic. So...I have a lovely little bag for my earrings and a large bag for my tote. The large bag will be used again on many future shopping adventures. I cannot praise Free People more highly, especially for its friendly, fun staff and superb customer service!

I love Free People have always been a fan and shop mainly in Nordstrom for it. I work in Georgetown so I thought I would pop in to check them out. Well, first I walk in , there are 3 associates on the floor not ONE of them greeted me or asked if I needed help. In walks 2 other customers whom were immediately greeted. One of the associates even spoke around me to see if she needed help. I thought hmmmmmm interesting, I watched several other people greeted, still no communication with me. I left the store disgusted and called the next day to speak with the Manager. I was connected to her , she was very bubbly and friendly, Amy is her name, I explained what happened and she apologized and emphatically insisted that they treat all customers equally, (because I am a brown girl and the others in the store were not) , if you get my drift! She then said to come back in and let her know when I was there. Well I went back a couple days later and the same thing happened, at that point I left because there were 5 people on the floor at this time and not one acknowledged me. I proceeded to order my product online and filed a complaint, to which I was given the District Managers name. She called me several days later, I missed the call and she left a message saying something to the effect that she would talk to the store and I could call her back but she was only going to be in that particular location for an hour. There was no contact number left for her personally, just the store. All of this to say...Money is green, doesn't matter what color the hands are that spend it. You never know who you are snubbing in your business and bad service or in this case , NO service can affect your business...be careful how you treat people, discriminatory practices are never a good idea! Not a fan GE