Freebirds World Burrito

Staff really friendly and super helpful when the app wasn't working to apply a discount. They sorted it for us. Great value for money for fresh burritos made the way you want it. A perfect spot for excellent value for money.

Ordered the Monster bowl with steak and customized it! Ordered in advance, ready when I got there! It was tasty and filling. The staff were helpful and friendly. The place was clean and quiet.

Lovely food, really lovely people. I always get my burritos (and quesadillas) from there <3

Y'all need to go back to burrito-wrapping school. Not only is this not acceptable, it's NOT EVEN A BURRITO. Disgusting. Shameful. Seriously, what little 16 year old jerk on the line dumped all this food on a tortilla and said "yep just like the manual, ship it"

Free Birds has fell all the way off. I used to love Free Birds. I was team Free Birds when the debate between them and Chipotle came up. They are basically the same now. Bland food and with small portions. They went from grilled meats on an open fire to on a plancha. There used to be hot sauce on the table to nothing. Portion size is down and its just not worth it any more. The queso has a metallic taste I assume from the warming drawer its held in. Staff was great. Place is clean. The food isn't what it used to be. Cabo Bob's gets my business now.

The Hancock location is in need of some new staff. Service has went down the drain and the workers barely care they are there. They serve raw steak and this location has been exposed for raw meat several times. They also sell sloppy food and will have an attitude if you bring it up. Super poor customer service and I’ll be making sure the people coming into Austin don’t waste their time with this poor establishment ran by poor souls. If you don’t like your job you should work somewhere else.

Ordered a burrito bowl from Uber Eats. It was a bowl of slop. No rice, no corn salsa, no cheese that I ordered. The peppers & onions were raw. Seemed like they used my order for extra meat to get rid of old stock. Don’t waste your money.

Quantity over quality kind of place. Pre packaged chips, sad portion of guacamole, and an okay burrito. There wasn’t much flavor even with the added sauce (habanero is what I had). The folks working there were friendly enough, but this was decidedly middle of the pack in terms of the burrito, especially for the price.

Yooo! First time here and what a great time! My man Courtney, took care of me, 5 star dine. He was helpful and kind, a burrito Connoisseur. Burrito was packed so full, I ate, now I'm A master chewer. Thanks so much bro. I'll be back soon. Burritos so big, you could ride them to the moon!

Love Freebirds and they didn't disappoint. While they weren't busy, no one in line and just one table seated, I did have to wait about five to be greeted and place my order. Other than that, great experience. Consistent in food and taste which is why I love them. Plus the option of non-cilantro rice. hahahaha

We went here last night because we were bored and didn't have anything in the house to eat. We were also lazy and didn't want to make anything. My husband had a coupon that he could use where he got a buy one get one free deal. To be honest, I am normally a chipotle kind of girl, however, I was surprised to see all the options that Freebirds had. I really liked the vegan chorizo and I like that Freebirds had a large variety of sauces to choose from. Other places like chipotle do not have as much of a variety when it comes to sauces. I was not able to really take in the ambience of the restaurant because we just did takeout. However, everyone at the restaurant was really nice. I would definitely go here again. It has a lot of options for people with different dietary restrictions and needs and it's an overall healthy meal. Also, if you get the bowl, it lasts for more than one meal. At least it did for me because the bowls are pretty big.

Why so expensive? Chipotle is way less expensive and better. Plus the employee made more clanking noise sweeping than I could take. I almost went insane!

No chicken, at all. No white meat, no dark meat. Sour attitude. Dead vibe. Downright bad!

Haven't been here for a while so thought I would give it a try again and wow, just bad. Tiny meat portions. Tasteless chicken was dry and had been clearly sitting for hours. Nothing in my bowl Was even warm, much less hot. Rice was crusty and scraped off the bottom of the serving dish. Guac mush poured out of a bag and extra charge. Don't think I'll ever be back after that.

Ordered at 4 on a Friday afternoon, super friendly and attentive staff. No wait, all ingredients stocked and fresh. Glad I ignored the bad review on maps lol. Ty

Deserves 0 stars. Now I will have food poisoning. I waited 30 minutes all for the burrito to not be cooked correctly.

I discovered Freebirds in the early '90's, years before they came to Austin, and I was hooked. I'm pretty sure they're the only reason I survived college. When they finally opened up in Austin, I was over the moon, and the Hancock restaurant became my favorite. But then they did away with the taxes-included-in-prices bit (thanks, Oklahoma). And they stopped with the punch-cards that could net you a free t-shirt. Prices kept going up, and quality fell behind as they started adding way too many options to the menu and trying to be less weird and more fancy. And finally they did away with my beloved wheat tortilla. It came back briefly, but the reprieve didn't last long, and my burrito's just not the same without it. To completely ruin my life, though, they started forcing guacamole on those of us who don't want meat in our burritos. I was feeling nostalgic and decided I could deal with their inferior tortilla options just this once, and I made the mistake of ordering the same burrito I'd been ordering for 30 years; only this time I didn't want to leave the sofa. To my horror, every inch of my once favorite burrito was contaminated with green mush (aka guacamole). According to the delivery app, menus are provided by the stores, and this menu said nothing about ruining everything with guacamole. Fortunately, the delivery app people have me a full refund, but no amount of therapy is going to wipe the trauma of biting into a mush-filled tortilla. We had some good years, Freebirds, but I'm afraid I'm gonna have to file for divorce. I hardly recognize you anymore, and I just can't handle your betrayal.

I had a really good experience here, in large part because the service was so friendly. I was having an off day, and they were so nice and made me feel better. The food, as always, was really good. It is a bit on the pricey side, though. I paid almost $11 for a burrito and drink - with a 30% off coupon! Oof.

I know inflation is driving cost up, and I expect that. But for costs to go up and then get a serving this size is frustrating. I got hit with inflation and shrinkflation at the same time. I told the server when she started the order that I was only going to get rice, chicken, and sour cream, but this is still the portion she gave me. Won't be back because I was still hungry after I got done eating this 1/3 of a bowl.

Came here for the first time with friends and i payed $15 for a bowl, drink and chips. Price didn't really bother me and i know there is inflation and stuff. But the amount of food they put in my bowl was absolutely insane. Should have just gone to chipotle for the same price and they would have filled it up so much more. I don't know if it shows in the picture but the amount of food was ridiculous.

Travis was super helpful and knowledgeable about everything on the menu and helped me make the perfect bowl. I had only been to Freebirds once a long time ago and him taking my order turned what would have been an okay visit into a great one. Thanks for the great service Travis!

I don't get it. I tried to give them another chance and but yet again they fail. I don't understand inconsistent way they are doing things here but I guess I tried to give the a chance.

South Lamar location Use to be a fav go to when we were in a hurry. Last night we went service has slumped. The food serving trays were down to the bottom -almost empty and employees were just standing around. The young woman who served us acted like we were imposing on her when we asked to add chips to our order!! The tables were not clean. Idk what's going on here but it's not work, cleaning or good customer service.

Chipotle could never. I got a cayenne tortilla freebird with Spanish rice, refried beans, beef, guac, crunchy tortilla strips and lots of spicy tomatillo sauce. So good!

Thought I'd try Freebirds since I was already in the area, and I was pretty disappointed. First of all, their servers were rude and not helpful. He answered my questions in a condescending tone and did not look like he wanted to be there. He then proceeded drop the fillings of the burrito on their tray (which I don't even know if it's clean), pushed it back onto the tortilla and wrapped it. They also charge an extra $1.50 for a couple pieces of potatoes which didn't even look fresh. On top of that, the cashier treated the customers like children. Probably better to go to other burrito/bowl places in the area since Austin has a lot of good ones.

Love the food. Wish their website would honor Favorite locations when trying to order a delivery. From an address on East 6th, you get the South Congress location, slightly shorter as the crow flies but a much longer drive then from Hancock, because they don't have to cross the river driving from Hancock.

Free birds food is always good! No complaints there- but this is more of a customer service/ hygiene complaint Whether you have short hair, long hair, red hair, or blue hair is totally up to you. BUT For those of us with long hair, I think the point of wearing a ponytail when you work in the food industry is so that your hair doesn't hang down over the food. So, when your hair is in a "side pony" inches away dangling above my food you are preparing... cmon now. I'm paying $15.00 for a meal and still tip, so it would just be courteous to not have to worry about hair being in my food. That's all! Hopefully this is an easy to resolve issue with this location.

I used to frequent this location back in the early to mid 2000's all the time. I would eat there almost on a weekly basis back then until I moved away. Now I'm back all these years later and thought I would give this location a long awaited visit. I did visit after the lunch rush was over and the ingredients did look like they needed some "freshening up". However the preparation didn't look too much out of the ordinary and the burrito was put together well enough. However, after digging into it I was noticing how flavorless it was and the fact that it was basically room temp. The rice was a starchy flavorless blob, the meat was hardly noticeable and neither the salsa or death sauce were very apparent either. It was definitely not at all as good as I remembered. For $10 you can find a lot better burritos at numerous Food trucks and taco stands around Austin. I'll give them another try during the lunch rush since I'm so nearby, but this visit was a 2 1/2 star experience.

Some of the best "made-to-order" burritos in Austin. It's kinda sad it lost its "specialiness" since being took over by a corporation. Half the fun was going to see who was working behind the counter. Anyway, the burritos are awesome and the staff is super-friendly. I love that they have a habanero sauce to add to your order. The serving sizes are always ginormous and very filling. They have added a bunch of new items, including a "meat-free" chirizo option. No other burrito place compares to the variety and taste I get from Freebirds.

I got the order delivered but the amount of meat on my burrito was really lacking. Almost none. Most of the other ingredients were lacking as well except refried beans. It was basically a big bean burrito. At the price I paid the meat should be the majority makeup of the burrito

I go to this store/doordash about once every two weeks and every time I go in the employees are always so kind and seem like they enjoy working there :) today I ordered on the app and apparently the doordasher who picked it up ate my burrito lmao, but customer service was very helpful and gave me some rewards for the inconvenience even though they were at the airport. My burritos are also very good most of the time, only comment I have is that sometimes when the steak is towards the bottom of the batch it has a bit of a rougher texture and taste but nothing terrible at all. Overall a good store with very good people!

Torn. I love freebirds burritos but this specific location have seen little concern of pandemic protocol. On two occasions, first an employee serving food without properly wearing a mask, second visit watching patrons breathing over the food. Pedantic? Possibly. Considering others? Absolutely not.

It had been a while since I ate here, so we decided to go have some burritos. The burrito was over filled with rice and not not enough protein. The service was good.

Now they've discontinued the whole wheat tortillas! Everything I used to like about this place, they kill or get rid of, one at a time.

Supposedly this is a super monster burrito. Just another good restaurant ruined by greedy corporations. You cant charge 30$ for a super monster brisket burrito and then make it the size of a can of Coke. I guess I will just stick to chipotle from now on.

Steak was severely undercooked. The people in here work like sloths. I get that they are understaffed but the guy who made my burrito was definitely on drugs. Free birds is so tasty but why do they make me suffer so hard to get it.

The one star is for the miserable staff. I put in an online order and I picked my sides, when I got there...the glaring trolls behind the counter seemed pissed to have to get started on the order I placed 25min earlier(no one else customerwise there) a guy that works there was sitting at the tables behind me obviously knew the clowns he worked with and asked if I had been helped, if he could get me a drink while I waited. I was fine. The glaring chick handed me my bag with zero acknowledgment that I was a customer or person, period. I looked in the bag and none of my side sauces were there and I simply asked about them, that little stink eyed chick told me I didn't order them....as I looked at the ticket on each item, I read them off to the guy who helped me before(he knew he had to jump in) as he got me the sides, the rude chick then hands me the side of queso for my nachos that would have been cheeseless if I didn't make her aware there were no sides in the bag. No apology, just her glaring ass face. Rude little asshole. Even if I did forget to order the sauces (which I didn't...) just get them, or quit your job, you look absolutely miserable there

Very horrible customer service. At one point there was a young lady talking to me with her back facing me.

Some people love this place but I just don't get it. This was my first time here and everything on the line is so processed it tastes funny. The chicken is pressed and formed breasts which is the lowest quality you can get and the texture is not good. I don't think they make anything in house I think they just heat and warm things up. The cheese comes out of a bag it's just not that good. At least this company should use whole muscle meats instead of the inside of a chicken nugget. Not this franchisees fault but not for me.

These people are all either really high or just that dumb. I mean, it's a burrito place. I'm not expecting the world. I do expect when I order a "family taco dinner" that I'm going to get tortillas. Rather than have to drive all the way back to be greeted with indifference, mumbled half-hearted apologies and then a "sorry hon have a nice day"on the way out from the manager. It's not just this either. It's every time I go here there is SOMETHING they screw up. I try to support local business but this place makes it hard.

Freebirds is a fast food chain that gets 5 stars for their consistency, endless vegan options, and great service at this location! I've been to this location multiple times and they've always given me great proportions, tortillas on the side of my bowl, sauces free of attitude and charge. Their sauces are so vegan friendly! The staff is knowledgeable on what is vegan and what isn't, which was great. My favorite is the vegetarian and tempeh bowl. The vegetarian bowl has guacamole included and the tempeh bowl has tempeh included and guac is extra. Get a side of chips or tortilla to compliment your Freebird bowl! Freebirds is delicious, healthy, and conveniently located next to HEB so you can walk your food baby off.

They served me raw chicken!!! That's very dangerous and outrageous!! I ordered a chicken burrito bowl and after eating a few bites, I noticed the chicken was raw! I looked through the rest of my bowl and I noticed more and more pieces of raw chicken! I'm extremely outraged and worried for my health!

Freebirds..... what happened? I started eating your burritos back in 2002 and continued to eat them for years; unfortunately this very location pushed me away to Cabo Bob's a few years back. Headed to shop at HEB Hancock and figured I'd get a burrito before shopping so that I could give this location a 2nd chance.... In the past it had BAD food. NO CHANGE!.... I literally watched my burrito being made and ate dine in and every single ingredient in my burrito was cold.... I mean the cheese was icebox cold and all the other ingredients were room temp at best- not even hot enough to melt the cheese. + discontinued spinach & whole wheat tortillas is a disappointment! Seriously though as someone with a marketing degree I have to ask.... Why is your price point higher with lower quality?

All I gotta say is the tall (6-foot plus) skinny tattooed guy frickin' rocks! I stopped in here w/ a friend for some din-din, this guy helped build our 3-taco and beef nacho dinner and did a superb job! He added all of our requests in plentiful fashion, didn't skimp on anything, and made it our way right away. No, it's not BK, but you can call him the Tattooed Taco Tex-Mex Artist, or The Macho Nacho Maker. He was funny and accomodating, we definitely had to tip well due to the excellent customer service. I absolutely love their BBQ salsa, I can drink it w/ a straw. Holy cow that Super Monster Burrito ($12.69) is larger than a Great Dane and will last you for days. Freebirds rocks!

I got the freebird burrito with chicken and it was tasty, but nothing extremely special about it. It was very similar to chipotle, qdoba, Tex-mex chains, but the burritos are quite large and they fill you up for around $8 so I enjoyed eating there. I was a big fan of their BBQ sauce which wasn't traditional but it was kinda like a salsa, BBQ sauce fusion that was really flavorful and went well with the burrito. I think I'll come next time to try their burrito bowl.

This freebirds is alright, but much worse than the other freebirds in Austin. Cold meat, slow service, average food.

I visited this Freebird for the first time, and had the beef burrito bowl. It tasted very fresh. They let me try their sauces, but I opted for the sour cream. Their guacamole is on the spicy side. Their restroom is clean and they have a really neat towel dispenser that has an electronic poll to vote the cleanliness of the restroom. The dining room is large and has plenty of seating with the view of the Statue of Liberty on a motorcycle and aluminum foil art strategically placed. They have music playing and a community board. If you're not a member you can simply sign up with your telephone number and get your points! Very nice staff. I would visit again.

Fu, friendly staff serving good burritos, bowls, quesadillas, and smiles. Similar to Qdoba and Chipotle

Freebirds is far from what it used to be but I'm okay with where it is now. I know Chipotle has been the biggest challenge for this franchise but I grew up with Freebirds in College Station and it has always been a staple. I'm almost more inclined to order on my phone at this location. The woman I see making ticket orders is far faster than those who make burritos for the line. Always! However, I'm happy to say that Freebirds tastes almost as nostalgic as I remember (except without all of the shiny tin-foil animals/objects strung onto the walls).

"I will never come back here" is what I've said each of the three times I've been desperate for a quick meal and visited this location. Each occurrence was months apart, and each were consistent in that it was a dumpster fire of poor service and incorrect orders. The food isn't near good enough to bother.

Freebirds is College Station's gift to Austin Good Eating. (Double Dave's Pizza is College Station's gift to Austin Mediocre Eating.) Yes, Freebird's was in Aggieland first where it located in their version of the Drag and became a big hit. Freebird's in College Station have newspapers hanging from alligator clips on the wall that you can read. Otherwise it is the same in Austin and College Station. Freebird's is not destination eating, but it is decent enough and healthy to boot. Burritos, either reasonably sized or huge, crammed with the meat of your choice, the veggies of your choice, beans of your choice, and your choice of sauces. There are lots of ways to make your burrito explosively hot. I tend to add every form of fire they've got. Eight hours later I discover sections of my small and large intestines I never knew existed. You would think I would get smarter as I get older and Learn to lay off the jalapenos and hot sauces But I don't. Eating a Freebirds burrito is not a peak experience at the level of a first kiss Or even at the level of a 638th kiss. But it is not unpleasant. Anti-burrito people - they also use their ingredients to make nachos and salads - and while that is not the quintessential Freebird's experience - The salads and nachos are ok too. Reliable decent food with Godzilla decorations and a little bit of Keep College Station Weird.

I want to alert the location manager about the horrible service I received at your restaurant this afternoon. I submitted an order for 1:00pm on 3/22/2022 and arrived at the location at 1:01. I walked up the pickup area and my order was not ready to stood in at the register and waited and no one greeted me or even made eye contact for about 5 minutes. All the counter people were working and soon a man behind the counter asked if I needed help when he approached with another order. I told him my name and it was for an online order. There was a lady behind him making 1 order, two others were completed and one of the completed orders was my order. I this because the male worker asked me my last name and confirmed on the order. The lady making the orders told the guy, she would handle my order and get back to the other customers in line. So now my order is ready, but the lady handling the on-line orders completed another order first, while I am waiting. She also thought it was OK to clean up her station, and fix a broken stapler while I waited for my order that in now 15 minutes late. She finally finished cleaning, stapling and bagging the online orders, walks over to the "to go order" shelf and tosses the orders on the shelve with any words to me, like sorry for the delay, sorry you had to wait, or even an enjoy your meal and have a nice day. Her attitude and care and handling of food that I paid for and had to wait extra time for is not normal for what a expect at a Freebirds, which I used to love going to. Positive: Her attitude is bad but she makes a great burrito!

Was having a strong burrito craving and decided to finally give Freebirds a try. I am pretty disappointed. I got beans, mexican rice, guac, sour cream, jalapeno sauce, corn, and veggies. The burrito had barely any flavor at all and the ratio of fillings was way off. I should've trusted my gut and ordered from a less franchise-y spot. I have learned my lesson I guess.

First off, the customer service was the absolute worst. The short, fat lady who made my burrito had one hell of a attitude with me for absolutely no reason. Mumbling stuff under her breath at me etc. secondly, the hygiene in this place is terrible. Same lady used one little cloth to wipe down about a dozen plates not even washed just wiped down and smeared food all over them. Thirdly, the "freebird" size burrito is damn well not worth $18 and some change, complete rip off! Now I've eaten at Freebirds before but my experience at this particular location was some of the worst service by an employee I've ever experienced. People deal with things in your personal life, I get it. But keep it professional. No need to pop off on a customer for no apparent reason.

They didn't start cooking my to-go order until I arrived at the supposed pick-up time. Somehow it was still ice cold (steak quesadilla) also forgot my sour cream and sauces. Chips are way too salty. I will never return.

I didn't care for this place at all. This is a bad version of Chipotle. I guess the chips were good but the rest was not great. I wouldn't go back. However the staff and location was nice.

Never a long wait here and they are always generous with the guac. I love loading up either a steak bowl, burrito with spinach tortilla, or nachos. None have been disappointing. Their queso makes everything better. I could eat freebirds multiple times a week. Cool peeps working there as well