Chandler G.
Yelp
Employees are amazing, not the problem. Truly great . With that out of the way--do not go here. I don't like saying this. Truly. I just moved into the area as an Angeleno and was a bit a ways from my normal developer and thought I'd give Freestyle a try. Bought two rolls, shot a roll of their stuff and then brought another 'old' roll to get developed the following week.
First off, paying $55 for 5-7 day turn around on development is insane to me. I get volume but working in this industry/area for decades, 5-7 turnaround for scans of two rolls (no prints) is imo crazy.
Second, no scans were sent to my email until I chased them. Called the store and spent an hour calling their useless phone tree a handful of times. I eventually texted their update number after realizing it may not be a service/bot number, of which, I got a reply. Scans were sent, and I see that only one roll has made it back to me. Checked the film report where I confirmed my suspicions.
One of the rolls I shot was an expired roll from 2+ years ago. One would assumed the roll that didn't make it back was this expired one--figures, right? Nope. My old ass film comes back relatively okay. The roll I lost, was the roll I bought from them. Apparently it 'didn't expose' which, again, I find crazy. I shot a two year old roll on the same camera within the same hour I shot this roll in question. And you're telling me the new film I buy comes back unexposed? Make it make sense idk.
I understand the incredibly vast world of variables that fuck up our stupid little hobby, I do! But this one doesn't sit right with me. All in all, don't waste your time. Go buy your self a development kit and get your shit done by yourself. Hate that I won't be returning :(