Emily
Google
Warning: Bed bug sighting in June 2025
I thought long and hard about whether to write this review as I know from friends in the hospitality industry that every hotel deals with bed bugs at one point or another. However, the severity of our bites makes me think that this is a serious problem worth warning others about.
We stayed here for one night. The hotel is beautiful and in a great location, as other reviews will tell you. The breakfast was plentiful, we had good burgers for dinner, and we really enjoyed sitting in the glass greenhouse area with a cappuccino or glass of wine.
However, on the morning after our stay, right as we were getting ready to check out, we discovered a crushed bed bug and streaks of blood right where we were sleeping (photo attached). We immediately called the front desk/housekeeping and received confirmation that what we saw was indeed a bed bug. Housekeeping proceeded to check the traps under our bed and found one other bed bug. They gave us plastic bags to put our clothes in and said we could wash our clothes in the washer/dryer downstairs. (FYI, their washer and dryer are free, but they do not get hot enough to kill bed bugs.)
Our trip was significantly delayed at this point due to the multiple wash/dry cycles we’d have to do so we inquired about a refund with the front desk. At first, they said we must have brought the bug in and that no other bugs were found in the room. When we pointed out that the housekeeper had found another bug under our bed, they acquiesced and gave us a prompt refund, to their credit.
While I originally had not planned on leaving a negative review over two bed bugs, we horrifyingly developed many, many bites all over our body over the next few days. I ended up with 43, and my partner ended up with 20. This leads us to believe that the bed bug problem is much more serious than we had originally believed, and that whatever traps the hotel has set up is not enough to prevent/detect them.
We are very confident that we did not have bed bugs before staying at the Fretheim Hotel, given Flåm was our very first destination on our vacation from the United States. We have never had bed bugs before. Also, we did not develop any new bites while staying at numerous other hotels in Norway and Sweden.
If you do stay here, please do yourself a favor and check the bed, the upholstery, the curtains, etc. for bed bugs. Not sure where they were hiding in our room, but we are certain there were many of them there! We were on the fourth floor, close to their library entrance. I WOULD stay here again if future reviews lead me to believe they have their problem under control, but probably not anytime in the near future.