Donald Theroux
Google
Near Hallgrimskirkja, so downtown. Rooms have limited old electrical outlets with power strips. The outlet sparked when I plugged in my phone. The church bells ring every 15 minutes (charming) but stops at 9 pm, so you can sleep. However, our sleep was very poor. The neighbor was blasting loud music (a live band?) until 1:30 am. Finally, we fell asleep only to be awakened by a blaring fire alarm at 3:30 in the morning. All guests evacuated to the outside in the 48 degrees weather with only pajamas on. No fire department came. Only a man appeared running in from the street after 10 minutes. He entered the house and shut the alarm off. We were not told why the alarm went off or that it was safe. No apologies. We did not know who he was, nor did he clarify his identity. We all went in and attempted to sleep again but it was too late. The sky was bright and the guests were awake and restless after this chilling disturbance. Many began showering. Others packed and left, creating more loud noise. The front door is old and heavy and sticks, so guests on the first floor do not sleep with the constant slamming. In the morning, the man who shut off the alarm was at the desk for check out. He offered no refund or discount, only two water bottles and granola bars for the inconvenience of having no sleep. Haha. I declined. Poor awareness of hospitality and customer service. After all, people stay here only to sleep, so actually getting sleep is essential to a business that offers only a bed and nothing else. There is no spa, hot tub, sauna, or breakfast offered here, only noisy rooms with no furniture for suitcases and no outlets for modern electronics. Avoid this place.