Julia R.
Yelp
Couldn't be more disappointed in my overall stay after my initial first impression of this bed and breakfast. My room was booked by my company as I was in town for business and our company holiday party. Upon arriving, my initial thoughts were the place was cute, a little quirky, and the staff was accommodating.
Since my room was booked by my company, when I checked in I was told I needed to give a credit card for incidentals- no problem as I understand this is normal procedure. The gentleman that checked me in appeared gracious and told me about the amenities offered. I shared with him that it was my "night off as a mom" as my husband was home watching my 11-month-old daughter and I was going to try and enjoy my company party- despite getting over a cold and barely having a voice! Turns out this was a big mistake!! I asked for 2 keys as a colleague was going to be sharing in the room with me, but she had not arrived in town yet. I headed to my room to wash up and change for the party. I didn't spend more than 20 minutes in the room and headed out for the evening.
Being a member of the management staff staying down the street from our party, I was left in charge to get the final tab and square up with the restaurant after the rest of the employees had taken their shuttles home. This made it after midnight when I was finished with my duties, and my colleague and I headed back to the Inn. When we got back we stopped and peaked into the breakfast area to see what was going to be offered in the morning, and headed up to the room. When we got to the room we decided we were hungry and would try to call for delivery. We called down to the front desk to see if there was anyplace in the area they would recommend that was open at that hour, and they told us unfortunately not. Much to our surprise a few minutes later there was a knock on our door and a man was standing there with a cheese ball and a sleeve of Ritz crackers that was left over from their happy hour. Weird, but we appreciated the thought. We turned in for the night.
We woke up and each showered, brushed our teeth, and I dried my hair using the hotel's hair dryer that was mounted on the wall. We each had 1 bag of toiletries with us and I had 1 bag with some makeup. We packed up and left to meet another colleague for a 9am breakfast meeting. We checked out, told them we would not be staying for their complimentary breakfast as we had a meeting, and were on our way.
Much to my surprise, I received a phone call around 3pm that afternoon from the Inn stating there was damage to my room. Completely shocked, I asked what they were talking about. I was told in an extremely rude manner that the sink was broken and "coming off the wall" and that I had caused this. Trying to be understanding I asked if possibly they had the wrong room when I was told "there was damage to room XXX!" Again, I said the sink was working when I checked in to the room and the sink was working when I checked out of the room. I was then told that possibly I "SAT" on the counter and that's why it was coming off the wall. I replied that no, I did not sit on the sink or counter in which place I was told that perhaps "the person staying in the room with me sat on the counter." I explained that she hadn't and that this had to be some mistake. I asked how they were "sure it was me" that damaged this room and I was told "well I can tell you it wasn't like this when you checked in." At this point I was being accosted on the phone, despite keeping calm, and there was no reasoning with them. I was told I was going to be paying for the damages and repairs and that they would be small but I would have to pay for them, in addition they would not be able to rent the room for that night (which is very hard to believe was booked as they keep all doors to all rooms wide open until someone checks in and most room doors were wide open when I checked in Tuesday night, so very hard to believe it was that booked on Wednesday night). I asked for something in writing and we hung up the phone.
3 days later I received a $250 charge on my credit card and a 2-sentence email stating there was damage to the "bathroom vanity" and my card was charged.
As a businesswoman and mother, this is more than upsetting. I believe in truth and honesty and teach my daughter the same principals. If I had caused damage I would be the first to apologize and pay. This is fraud and I feel personally attacked from the front desk knew who knew I was there with another woman celebrating for a company party.