Fritz Hansen Copenhagen

This ist not only a place where you can buy stunning furniture: The store gives insights in parts of the design-history of scandinavia and I personally had an inspiring talk about furniture+ design in general with the very friendly team! For furniture-enthusiast a must-visit!

We bought a Fritz Hansen Egg Chair in 2016 for over €6,000. At the beginning of the week, we contacted Fritz Hansen because one side of the chair had a material defect in the fabric that we wanted to have repaired. Fritz Hansen then informed us of the following: "The photos were shown to the upholstery department, which stated that the hole could not have occurred on its own but was caused by external factors. Therefore, it is not a material defect. The fabric around the area of the hole is scratched, whereas other areas of the chair do not look like this. It is possible that the fabric rubbed against something, which might be the cause. The manufacturer does not offer localized repairs for the hole. Fritz Hansen only offers a complete reupholstery, priced at €3,990.00 + VAT. Transport costs are €375.00 net + VAT." The chair was placed freely in the room, so it could not have rubbed against anything. Is Fritz Hansen's solution to charge over €5,000 for reupholstery? For that price, Fritz Hansen is practically suggesting that we buy a new chair altogether. Considering sustainability and the original purchase price, one would expect that furniture priced over €5,000 would last longer than just eight years. Moreover, Fritz Hansen uses Kvadrat fabrics, which come with a 10-year warranty. Wow! I have never experienced such poor customer service before! It is unbelievable how customers who were willing to spend several thousand euros on a piece of furniture are treated. Next time, it would be better to buy a replica right away, as Fritz Hansen clearly doesn’t care about its customers.

Very lovely store. If you are a fan of Frirz Hansen, it’s nice to see the store, they have very beautifully designed it.

Don't expect any customer service. I never received an answer or follow up on my question/complained. In this price class, I am expecting more.

Just love it!

Door een omweggetje kwam ik toevallig langs de Fritz Hansen winkel in Kopenhagen. Als interieurontwerper kon ik het niet nalaten om even binnen te lopen. De winkel is prachtig ingericht en de collectie van Fritz Hansen wordt uitstekend gepresenteerd. Het sfeertje is goed en het personeel is vriendelijk en behulpzaam. Zeker een aanrader om even langs te gaan als je in de buurt bent en geïnteresseerd bent in Deens Scandinavisch design!

Besøgte butikken for nogle uger siden og fik en rigtig god snak med personalet omkring behandling af produkterne. Han kunne også fortælle en masse interessante historier omkring hvordan designet på forskellige produkter har ændringer sig over tid og muligheder for at købe. f.eks. kortere stoleben. Meget passioneret sælger som var rigtig godt inde i tingene - det giver mig lyst til at bruge penge!

Vi har forsøgt at købe jeres planner bord, men I leverer simpelthen så dårlig kvalitet. Det først bord var bordpladen smadret og det næste havde huller i overfladen uden I mente det var et problem. Men hvis man fx skulle spilde på bordet, ville det have trukket ned i den hvide bordplade. At I leverer så dårlig kvalitet af et lille sofabord til 10.000 kr er godt nok skuffende.